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the right hand often has no idea what the left hand is doing lol "customer service" isn't distribution, distribution isn't production, production isn't "customer service" ... customer ervice doesn't know what distribution is because it depends on so many things they have no access to (what store's warehousses have ordered, what those stores have actually sold through, if those will need to reorder whent he new product is available or wait til the next round, etc) distribution doesn't know what customer service is doing, because they fill the orders with what the store orders when it's available (they most likely don't even KNOW what assortment is what, they match numbers, fill pallets, ship out, wash, rinse, repeat, etc), production just makes the crap their told to make, they don't know WHAT it is, but they make it, package it, get it the crap out of there so they have room for the next stuff ... and none of them are design/developement, or planning, or packaging, or shipping, or warehousing, or product testing, or pr, or etc etc ... most of the time i doubt if ANYONE at Hasbroken knows what all, or any, pieces of their corporate puzzle are doing at any given time ... :\