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Quote from: Galactica on February 02, 2016, 09:42:54 AMQuote from: Tak on February 01, 2016, 06:23:57 PMI purchased two lots from the same seller on eBay on January 23rd. She agreed via pm to a discount as it is a large purchase and to combine shipping. Last Friday the items still hadn't shipped and the discount not processed so I sent a pm via eBay. Today at 5pm still no response and not shipped. EBay support gave me a number to call the seller that rang once then went to voicemail. I left a message. EBay says to open a dispute for a refund. I decided to give her until Wednesday to respond since emergencies do happen and there was a nasty storm.Should I give the seller more chance than that? It's quite a bit of money for me. I don't know if they're on the arena. I've never sold on eBay and don't know how difficult it is, but also can't take that much of a loss. Any advice from eBay sellers?I would just open the dispute. If she mails them you can close the case.I've been blocked by two regular MLP sellers on eBay for doing this, beware they may take offence!
Quote from: Tak on February 01, 2016, 06:23:57 PMI purchased two lots from the same seller on eBay on January 23rd. She agreed via pm to a discount as it is a large purchase and to combine shipping. Last Friday the items still hadn't shipped and the discount not processed so I sent a pm via eBay. Today at 5pm still no response and not shipped. EBay support gave me a number to call the seller that rang once then went to voicemail. I left a message. EBay says to open a dispute for a refund. I decided to give her until Wednesday to respond since emergencies do happen and there was a nasty storm.Should I give the seller more chance than that? It's quite a bit of money for me. I don't know if they're on the arena. I've never sold on eBay and don't know how difficult it is, but also can't take that much of a loss. Any advice from eBay sellers?I would just open the dispute. If she mails them you can close the case.
I purchased two lots from the same seller on eBay on January 23rd. She agreed via pm to a discount as it is a large purchase and to combine shipping. Last Friday the items still hadn't shipped and the discount not processed so I sent a pm via eBay. Today at 5pm still no response and not shipped. EBay support gave me a number to call the seller that rang once then went to voicemail. I left a message. EBay says to open a dispute for a refund. I decided to give her until Wednesday to respond since emergencies do happen and there was a nasty storm.Should I give the seller more chance than that? It's quite a bit of money for me. I don't know if they're on the arena. I've never sold on eBay and don't know how difficult it is, but also can't take that much of a loss. Any advice from eBay sellers?
I actually hate how formalised Ebay have made this procedure. I mean, you can contact the seller, but sometimes you want a middle ground between opening a case and a simple email to just check, hey, is everything ok and my items are still going to be shipped?I had this a while ago with a non pony auction, and I wanted to settle it without opening a case and making it formal, but in the end Ebay uk didn't give me an option to discuss it with the seller in a mediated place without the case being opened (ie, implied accusation/refund demand) which I find unfriendly and yeah, could cause offence.I know you can get phone numbers, but I have autism. Aside from hating phones, and calling people on them, I have trouble sequencing numbers and I also have trouble hearing voices sometimes over loud background noise. So basically, phone is an absolute last resort for me and not an option. Ebay really need to have a mid-point level which isn't a 'case opened' but a 'mediated enquiry' into progress of your items. I am really flexible to people's personal circumstances and such, but I think opening a case can immediately put someone on the defensive :/
Withholding seller feedback after payment is received pending buyer feedback is extortion. Never give in to extortion, and never feel bad about standing up to an extortionist. I always approach any of these problems from the perspective that they aren't deliberately extorting me, but remain firm on being extorted nonetheless.