Ebay language barrier solved!

[Sarahlacewing]

I bought a plush (pokemon) from china and it was very cheap. When it arrived one of the seams was popped so I shot them a quick message like- hey it was ripped, but it's still a good deal so I don't want anything from you, I am just letting you know so that you can check the others in the batch. They responded that they were sorry and if I sent pictures they'd send another one.  I replied no thanks I will just sew it, I wanted to let you know so you could talk to your quality control people and let them know. Then, they offered me a partial refund.  At that point, I tried just sending no thank you, I'm happy. They offered a partial refund or replacement item again. I've already given positive feedback, and I really don't want anything from them.

Any advice on how to make them understand, or should I just stop responding and hope for the best?

[LittleSpiffy]

I bought a plush (pokemon) from china and it was very cheap. When it arrived one of the seams was popped so I shot them a quick message like- hey it was ripped, but it's still a good deal so I don't want anything from you, I am just letting you know so that you can check the others in the batch. They responded that they were sorry and if I sent pictures they'd send another one.  I replied no thanks I will just sew it, I wanted to let you know so you could talk to your quality control people and let them know. Then, they offered me a partial refund.  At that point, I tried just sending no thank you, I'm happy. They offered a partial refund or replacement item again. I've already given positive feedback, and I really don't want anything from them.

Any advice on how to make them understand, or should I just stop responding and hope for the best?

I would just stop responding.

I bought a cell phone charger, but the wrong one was sent.  The seller kept sending the same "we'll refund you email" over and over again.  I got the feeling that it was a language barrier issue & the seller used the same email to reply to buyers.

[Ringlets]

You could either stop responding or if you really want them to understand what you were saying (since it does seem like a language barrier issue and they are trying to be helpful) then you could use an online translator  . Google translate is a bit dodgy but I've used another free online translator called "Babylon" and it's pretty accurate. You type in what you want to say , choose the language you need it translated into and then it does the translation on the opposite side of the page. You can then copy/paste it into a message to the seller (since it will be in Chinese characters you'll need to copy/paste )
here's a link :  http://translation.babylon.com/ 

[Sarahlacewing]

Thanks guys. I tried resending the message 'in chinese' and it seems to have worked.  They sent back ok, that I was a good shopper, and if I bought again they'd offer a discount on future a purchase. That's probably as close as I can get.  Next time I won't say anything. ^^

[brittney_rochelle]

Thanks guys. I tried resending the message 'in chinese' and it seems to have worked.  They sent back ok, that I was a good shopper, and if I bought again they'd offer a discount on future a purchase. That's probably as close as I can get.  Next time I won't say anything. ^^

It was probably [read 90%] a bootleg which is why they were so anxious to make you happy. There is no quality control.
I do believe, based on what one seller told me, that they use a online translator as well.

[Ringlets]