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The buyer and I have agreed to wait until Dec. 31st and if they still have not arrived then I will refund them. Keep your hooves cross that they get there! I feel terrible about this.
Quote from: sparkleset80 on December 11, 2013, 05:21:18 AMThe buyer and I have agreed to wait until Dec. 31st and if they still have not arrived then I will refund them. Keep your hooves cross that they get there! I feel terrible about this. Please dont feel bad International post can be hit and miss at the best of times - and xmas period is certainly not one of the best times to be waiting on an international parcel. I'm hoping that the parcel wil still arrive safely - there is a good chance that it will . In the meantime , its great that you and your buyer are communicating and that you are working at a solution . If you do have to send a refund but the parcel later shows up then your buyer should send the money back to you. I think it was very good of you to offer the full refund. Since you have proof of postage , some sellers would perhaps only go half and half so that both of you dont lose out on all the money. I think in future if you are sending a parcel overseas (or a valuable pony) then its best to get insurance and pay the higher amount for tracking/delivery confirmation. Especially when shipping to countries who occasionally have issues with the post such as Italy , Spain, south American countries and some eastern european countries too and also (shipping anywhere) during busy holiday periods - even though the high price is a pain.