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Quote from: Houstonbrony72 on August 19, 2013, 03:02:34 PMjust chatted with a rep online and they confirmed the same, 6 ponies emailed the chatt transcript to myself Hopefully you guys that are getting them shipped to you are going to get all 6 I talked to a rep printed that out and took that to the store as well and they were telling me that is probably how many came in the box and that they have had a similar issue before. The manager looked right at me asking are you expecting to get 6 ponies? They didn't even have a Celestia. So, I am curious on what you guys get when they are shipped.
just chatted with a rep online and they confirmed the same, 6 ponies emailed the chatt transcript to myself
Hmm I guess I just wonder where the accountability is. The thing is if we as consumers do not make a so called "stink" about it, then they are not being held accountable for misrepresenting items to "bait" people into buying them. A listing like this and refusing to fulfill it is fraud and illegal, but if no one pushes for accountability then they will continue to do so....I don't mean to be so motivated on it, but in reality if threre is no product and it is one and not six, even thought their listing says otherwise, then they are liable for what their listing says. If it was incorrect then their people listing the items should not have listed it. And if the CS people did not know then they should not be confirming it. They could get in big trouble with the Fed in all reality for it.
Quote from: elish2 on August 19, 2013, 03:30:36 PMHmm I guess I just wonder where the accountability is. The thing is if we as consumers do not make a so called "stink" about it, then they are not being held accountable for misrepresenting items to "bait" people into buying them. A listing like this and refusing to fulfill it is fraud and illegal, but if no one pushes for accountability then they will continue to do so....I don't mean to be so motivated on it, but in reality if threre is no product and it is one and not six, even thought their listing says otherwise, then they are liable for what their listing says. If it was incorrect then their people listing the items should not have listed it. And if the CS people did not know then they should not be confirming it. They could get in big trouble with the Fed in all reality for it.Absolutely. I would've completely understood if when I called, they told me it was a wording mistake and that I'd only get one. Or if when I emailed (which gives them boundless time to research, contact higher ups, etc.) they responded saying it was a mistake and I'd only be receiving one.But if they're baiting me along this whole time and I have to fight for my ponies... /sigh. Ill just be sad. But I feel better fighting it out with the online service rep people, and not a local store manager who has nothing to do with the mistake.
Quote from: Chaosette on August 19, 2013, 04:31:07 PMQuote from: elish2 on August 19, 2013, 03:30:36 PMHmm I guess I just wonder where the accountability is. The thing is if we as consumers do not make a so called "stink" about it, then they are not being held accountable for misrepresenting items to "bait" people into buying them. A listing like this and refusing to fulfill it is fraud and illegal, but if no one pushes for accountability then they will continue to do so....I don't mean to be so motivated on it, but in reality if threre is no product and it is one and not six, even thought their listing says otherwise, then they are liable for what their listing says. If it was incorrect then their people listing the items should not have listed it. And if the CS people did not know then they should not be confirming it. They could get in big trouble with the Fed in all reality for it.Absolutely. I would've completely understood if when I called, they told me it was a wording mistake and that I'd only get one. Or if when I emailed (which gives them boundless time to research, contact higher ups, etc.) they responded saying it was a mistake and I'd only be receiving one.But if they're baiting me along this whole time and I have to fight for my ponies... /sigh. Ill just be sad. But I feel better fighting it out with the online service rep people, and not a local store manager who has nothing to do with the mistake. I'm sorry but you guys really didn't think you would be getting 6 Funko ponies for the price of one, right? This is just getting a bit unrealistic.I can understand people taking a chance on this but i don't think you should be getting upset over something that was obviously a mistake from the start.
* Okay- so reading through the responses on this thread- * Some people are getting to the store and getting only one pony-* Some are getting to the store and getting no pony- because because the store tells them they aren't available for release until 9/2. (That I actually would have a problem with if they had confirmed the order and said it was available for pick up since it would be a total waste of gas).I haven't heard from any person who got to the store and was given 6 ponies. Yes- I guess with an email from customer service (who is reading it the same way we are) you might be able to insist on 6 if you throw a fit- (although they could also just refund your purchase price)- But here's the problem- don't we all KNOW it is a mistake in the listing? I mean really- 6 Funko ponies for essentially $2.49 each? The packaging probably cost more than that! Could you really look a store employee in the face and tell them that you reasonably understood and relied on the listing to be selling 6 ponies for $14.99? I would feel like I were trying to steal something. I'd be happy with just the ponies.
I'm not expecting six ponies, I'm honestly hoping I just get either of them at all, especially if I can get them early, but on the off chance I do actually get six, I'd be happy. I wouldn't push the issue if they told me they could only give me one.
Quote from: melipuffles on August 19, 2013, 07:21:21 PM I'm not expecting six ponies, I'm honestly hoping I just get either of them at all, especially if I can get them early, but on the off chance I do actually get six, I'd be happy. I wouldn't push the issue if they told me they could only give me one.Not expecting 6 ponies is the fastest way not to get 6 ponies