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Trader & Shipping Support / Seller being difficult, pony not as described, what should I do?*UPDATE*
« on: June 11, 2013, 08:28:51 AM »
Hi guys!
*(update posted in response post further in this thread)
I bought Dutch Star recently off ebay. The seller has perfect feedback (as do I) and I trusted her as I have bought from her before. However, this sale is going terribly wrong and I don't know what to do at this point.
Here is the original description: Am I allowed to link to the auction? With a well known seller it may be best to keep it anonymous for objectivity?
"She is in great condition!
Her body is bright and white,without issues or discoloring etc
Hair soft and shiny
Eyes gorgeous without wear or rub
Symbol DP-side is mint,ND-side has wear on 1 small place within her yellow star symbol."
The pictures show only the sides but not the underside of the pony. So, according to the description and what I can see from pics I figure I can live with the small symbol rub. I paid higher than her value $57 ending price plus another $20 for shipping= $77 total. I knew it was a lot but I was tired of looking for a NM-Mint one and always getting outbid/missing the auction.
Pony arrives and is NOT as described. She has a pink highlighter line along her underbelly, an ink "S" initial under one hoof, one eye outline is noticeably rubbed, and a couple other small marks. The marks are a bit faded so it is clear the seller tried to remove them already. These are likely permanent. Now, if I knew about the marks I would not have bid at all. I know I'm picky and I won't buy a pony that is questionable. I don't need the hassle and neither does the seller.
So I contact the seller. She says she will refund me (minus shipping) if I send back the pony. Um, no. I'm not spending $40 in shipping fees and have no pony to show for it. I thought a partial refund would be the best way to go considering the expensive shipping. I'm sure she doesn't want to spend $40 either. She insists I send it back to her. The seller accuses me of only wanting my money back and getting to keep Star too. She says the marks are "minor" and can be sunfaded (which honestly, it looks like she already attempted that) and she wishes she never sold her because Star is "so nice!". There was more to her messages but overall they are just aggressive and accusatory, clearly showing she doesn't want to compromise. She is the one who didn't list the flaws. This is not buyers remorse on my part!
Well, guess what. I wish I never bought her!
Here's pics of the flaws. Again, the issue is not how dark they are, or if they can be seen while she is standing. The issue is she did not mention them at all, claiming there were no issues other than the symbol rub. I would not have bid on a flawed pony like this. I certainly wouldn't have paid almost $80.
visitors can't see pics , please register or login
visitors can't see pics , please register or login
/sigh
Yet another reason I hate ebay and buy from there less and less.
What would you do? What is an acceptable partial refund? I am not losing $40 over this.
*(update posted in response post further in this thread)
I bought Dutch Star recently off ebay. The seller has perfect feedback (as do I) and I trusted her as I have bought from her before. However, this sale is going terribly wrong and I don't know what to do at this point.
Here is the original description: Am I allowed to link to the auction? With a well known seller it may be best to keep it anonymous for objectivity?
"She is in great condition!
Her body is bright and white,without issues or discoloring etc
Hair soft and shiny
Eyes gorgeous without wear or rub
Symbol DP-side is mint,ND-side has wear on 1 small place within her yellow star symbol."
The pictures show only the sides but not the underside of the pony. So, according to the description and what I can see from pics I figure I can live with the small symbol rub. I paid higher than her value $57 ending price plus another $20 for shipping= $77 total. I knew it was a lot but I was tired of looking for a NM-Mint one and always getting outbid/missing the auction.
Pony arrives and is NOT as described. She has a pink highlighter line along her underbelly, an ink "S" initial under one hoof, one eye outline is noticeably rubbed, and a couple other small marks. The marks are a bit faded so it is clear the seller tried to remove them already. These are likely permanent. Now, if I knew about the marks I would not have bid at all. I know I'm picky and I won't buy a pony that is questionable. I don't need the hassle and neither does the seller.
So I contact the seller. She says she will refund me (minus shipping) if I send back the pony. Um, no. I'm not spending $40 in shipping fees and have no pony to show for it. I thought a partial refund would be the best way to go considering the expensive shipping. I'm sure she doesn't want to spend $40 either. She insists I send it back to her. The seller accuses me of only wanting my money back and getting to keep Star too. She says the marks are "minor" and can be sunfaded (which honestly, it looks like she already attempted that) and she wishes she never sold her because Star is "so nice!". There was more to her messages but overall they are just aggressive and accusatory, clearly showing she doesn't want to compromise. She is the one who didn't list the flaws. This is not buyers remorse on my part!
Well, guess what. I wish I never bought her!
Here's pics of the flaws. Again, the issue is not how dark they are, or if they can be seen while she is standing. The issue is she did not mention them at all, claiming there were no issues other than the symbol rub. I would not have bid on a flawed pony like this. I certainly wouldn't have paid almost $80.
visitors can't see pics , please register or login
visitors can't see pics , please register or login
/sigh
Yet another reason I hate ebay and buy from there less and less.
What would you do? What is an acceptable partial refund? I am not losing $40 over this.
)
, I will take you up on that deal! All the posters have never been taken out of the roll right from NYC CC.
If only I had known a couple days sooner! Thanks though.