The MLP Arena
TCB => Trader & Shipping Support => Topic started by: HoustonCollector72 on October 06, 2012, 09:20:52 AM
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I won this auction on September:
http://www.ebay.com/itm/5-yards-Red-Tartan-Plaid-wool-flannel-54-wide-NICE-fabric-/300776580206 (http://www.ebay.com/itm/5-yards-Red-Tartan-Plaid-wool-flannel-54-wide-NICE-fabric-/300776580206)
I received the fabric quickly and left positive feedback. Today (a week after I got it) I was measuring it out and realize it's only 2 yards and 20 inches, not 5 yards as stated. I know I should have measured it before and honestly wouldn't have cared much if it had been like 1/2 yard short but I'm missing almost half of what I paid for!
I keep waffling on what I should do. I would like a partial refund as I'm missing half my purchase but then again the fabric is def. a wool fabric and with free shipping I still got a really good deal. Plus it was my fault for not measuring it when I first got it. Then again I'm missing half of what I thought I was getting :huh:
Should I ask for a partial refund or should I just suck it up?
I'm having a similar problem, I paid for a Apple jack Fashion Style ,I got her and When I opened the package it was dirty :(, I wiped off with one of those clorox wipes,It seems the package was handled with greasy hands, so the finger prints won't go away and to top it off there is a smell ,like it was in a smokers house for a while,Ebay case is open ,not sure if they will give me a partial refund which is what i want before i can it open it and keep it, but if they don't then i would want a full refund and send it back .
would hate to return it ,I do not see any Apple Jacks anywhere , only used :(
Mod note: Split topic due to it being it's own issue other than the original posters. PonyLady
Post Merge: October 06, 2012, 10:15:28 AM
oops sorry about making you work :(
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No worries :hug: , and I'm sorry to hear about your disappointing purchase. I especially dislike when an item arrives smelling of smoke and there is no warning about it being from a smoking household in the listing. some people are very allergic to smoke :( Since there is an ebay case already open , there isnt much else to do at the moment but wait for the seller to respond. Hopefully they will be willing to work with you and the case can be closed quickly .
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I have a question, are you trying to work with your seller before opening a case? Are you writing them to tell them there is a problem? It sounds like you are just opening cases because you are unhappy, but I wasn't sure. Its always a good idea to give a seller a chance to make things right. In all honestly when it comes to G4 ponies they are often full of greasy black marks and that may not be the sellers fault. Smoke smell will be though and its a good idea to always ask before purchasing if your item needs to be smoke free.
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I have a question, are you trying to work with your seller before opening a case? Are you writing them to tell them there is a problem? It sounds like you are just opening cases because you are unhappy, but I wasn't sure. Its always a good idea to give a seller a chance to make things right. In all honestly when it comes to G4 ponies they are often full of greasy black marks and that may not be the sellers fault. Smoke smell will be though and its a good idea to always ask before purchasing if your item needs to be smoke free.
i did i contacted the seller first and never heard from them , so i opened the case and then the same , they are just stating it was in perfect condition when they sent it, i do want to keep it ,so i cleaned it and try to get rid of the smell , but the smell is on the box it came in , i was intending to keep it in the box but i might want to debox it after all ! The risk is what if even after i open it the smell remains and i won't be able to return it open ;( !
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yes when it comes to smoke it may be in the box too....I hate that. I have not had much luck with Ebay pushing for partials as they have told me in the trust and safety department that they frown on those due to the fact that its a way for buyers to keep merchandise and pay less for it. They don't really like partial refunds, they would prefer all sellers to full refunds. Its up to the seller on whether or not they will do a partial..not ebay. Ebay will issue a full refund when the merchandise is returned if the seller doesn't respond to the case. Sorry your seller isn't responding.
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Really.
Just. Really.
First of all, you are a complete liar saying I never responded to any of your emails. I responded to your initial email within hours, requesting pictures. I went to bed for the night, went to work next morning, I come home and a case is filed against me less than 24 hours later. Now I have a negative balance in paypal and no way to ship the items I recently sold, so thanks for the aggravation. I would have just told you to return in in the begining, but no, you had to open a case, which now I am unable to refund you even if you asked for a partial, which you did not.
Second, The item was fine. There was nothing wrong with the box, I do not smoke, no one in my household smokes. The item was wrapped in a plastic bag right after purchase from the store. This is a toy, and often new toys have strange plastic smells. In your first email you state the box is damaged, but now your saying it is sticky, so which is it?
Third. You should have contacted me before your attempted to 'clean' anything. I think you might have seen some sticker price residue and tried to remove it with Clorox bleach and damage the box. If you want a refund send it back in the original condition it was recieved in.
I realize I sound like a flaming bitch right now, but I'm tired of buyers trying to get something for free. $45 partial refund? I don't think so.
Third,
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Just goes to show there are two sides to every story.
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i did i contacted the seller first and never heard from them , so i opened the case and then the same , they are just stating it was in perfect condition when they sent it,
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Just saw this. So, I didn't respond to any emails, but somehow I said it was in perfect condition? You are a liar, and I don't believe anything you are claiming. I think you intended to open it anyway, but because it was the only one on ebay, bought it mib and now want a refund so you are only paying for a loose one.
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You know its interesting Closet, because I was very suspicious they were doing this. The way they were wording the whole issue of opening cases seemed to suggest to me they were not really giving their seller a chance. Its really best to give a seller time before opening a case and ebay does look at the cases people open and if there is a trend to opening too many you can lose your rights to bid on ebay. The trust and safety group on ebay review accounts for this type of activity. I hope something can be worked out.
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Really.
Just. Really.
First of all, you are a complete liar saying I never responded to any of your emails. I responded to your initial email within hours, requesting pictures.
Is that Fashion Applejack from you Closet Avalanche? I see one in HoustonPony's facebook photos (the link in her signature).
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That one looks really nice thats for sure.
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That one looks really nice thats for sure.
Yeah, one way to try and determine if it's yours is by the hair. The hair doesn't move since it's sealed and if you have photos you can compare and determine if it's yours.
I agree it does look nice. Just thought I would point out the photo just in case closet still wanted to see one.
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Thanks for pointing out the facebook thing. now I'm even more suspicious.
Here is mine:
visitors can't see pics , please register or login
Grr, it bothers me even more that they've added it to thier collection, but supposedly there's something wrong with it? I think I'm being scammed :(
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Okay well that is an obvious match..there is one little sign that makes it very obvious that in my mind it couldn't be done the same way with every AJ. This is getting very odd. Why would you post a photo of something you were not happy with and wanted to get a refund on? Please explain this one to me because I am feeling confused.
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I completely understand your frustration CA. And although I find it completely odd that the picture was added just this past Thursday, I am going to remind everyone to remain civil to the OP at this time.
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Okay will do Ponylady!!
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Another thing... if the smell was so bad, why would they group it with thier other ponies?
Sorry about that, I am just so frustrated :(
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send a mail to ebay support and tell them what has happent then the will contact the seller for you and
then he will be forsed to solv the problems you have whit him.
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It is completely understandable. :hug:
I am just as curious as you are about what exactly is going on here. :huh: I just don't want it turning into a flame war, that's all.
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i did i contacted the seller first and never heard from them , so i opened the case and then the same , they are just stating it was in perfect condition when they sent it,
Just saw this. So, I didn't respond to any emails, but somehow I said it was in perfect condition? You are a liar, and I don't believe anything you are claiming. I think you intended to open it anyway, but because it was the only one on ebay, bought it mib and now want a refund so you are only paying for a loose one.
This does strike me as odd.
That is defenitely the exact same AJ, and whereas I would never take collection pics of something I'm so unhappy with, I guess everyones different. I don't think this is a case of wanting to open AJ tho, all the other FSs are MIB, so thats probably not a motive.
But there doesn't seem to be anything wrong with the pony or packaging in the FB pics? Please Hustonbrony, can you explain again what the issue is?
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Definitely the same pony.
It is completely understandable. :hug:
I am just as curious as you are about what exactly is going on here. :huh: I just don't want it turning into a flame war, that's all.
Yeah, I don't know what's gong on either. I know that I can't stand cigarette smoke and can smell smoke even though sometimes it takes others longer to notice it.
But as a seller I know it's impossible to have someone convince me that something I sent out was flaws when it was mint in the box.
littlefox - Well to be fair, it looks like many of the ponies in the facebook link are opened in different pictures. Not that that really means anything.
I have to add too that whenever I had a buyer open a claim they always say they messaged me and I never responded. I know in this case, the buyer actually messaged the seller but since Ebay insists to try and work it out with the seller, the buyer just ends up fibbing and saying "yeah they are not responsive" in order to get the case going.
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littlefox - Well to be fair, it looks like many of the ponies in the facebook link are opened in different pictures. Not that that really means anything.
I don't see any of the FSs loose? It doesn't necessarily mean anything, but I don't see the sense in just opening one in a set.
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I took pics as i was intending to keep it, but the smell won't go away ;(!! I can call you a liar as much as you can ,but the reality is i'm not happy with that , i wanted to keep them in their box , now i will have to debox the fashion style herd to make it work with the problem of one i bought from you , i have been thinkin of a rainbow castle to display them , but it is up to you to go for my partial refund , i asked on here how much a castle will go for and the price range is from 20 to 50 . Since i will have to spend this much more just to keep AJ then is only fair I get it refunded, that is my logic before the 45 dllrs refund request . I did have to clean this pony from how i received it I think the smell is from the box used to be packaged , I have not heard from you on ebay and i had to take action , you know you are not disclosing the truth on that matter on here .
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Right, because I don't live at my computer 24/7. I will not issue a partial refund. If you want a refund send it back.
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littlefox - Well to be fair, it looks like many of the ponies in the facebook link are opened in different pictures. Not that that really means anything.
I don't see any of the FSs loose? It doesn't necessarily mean anything, but I don't see the sense in just opening one in a set.
the ponies open are the basic size ;). The fashion style are all still boxed
Post Merge: October 07, 2012, 10:25:25 AM
Right, because I don't live at my computer 24/7. I will not issue a partial refund. If you want a refund send it back.
. Im not in my computer either , I'm answering from my phone , why didn't you take pics of the item on the back ?? Most sellers disclose the little flaws the package has ? Why would i have to clean a new item ?? None of the other boxes have the smoky of this one , honestly would you pay 115 for it on the condition you sent it to me ?? Why was it dirty ?
Post Merge: October 07, 2012, 10:26:45 AM
Oops meant to say the smoky smell
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littlefox - Well to be fair, it looks like many of the ponies in the facebook link are opened in different pictures. Not that that really means anything.
I don't see any of the FSs loose? It doesn't necessarily mean anything, but I don't see the sense in just opening one in a set.
the ponies open are the basic size ;). The fashion style are all still boxed
Post Merge: October 07, 2012, 10:25:25 AM
Right, because I don't live at my computer 24/7. I will not issue a partial refund. If you want a refund send it back.
. Im not in my computer either , I'm answering from my phone , why didn't you take pics of the item on the back ?? Most sellers disclose the little flaws the package has ? Why would i have to clean a new item ?? None of the other boxes have the smoky of this one , honestly would you pay 115 for it on the condition you sent it to me ?? Why was it dirty ?
Post Merge: October 07, 2012, 10:26:45 AM
Oops meant to say the smoky smell
I'm done. Return for a refund.
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i did i contacted the seller first and never heard from them , so i opened the case and then the same , they are just stating it was in perfect condition when they sent it,
Just saw this. So, I didn't respond to any emails, but somehow I said it was in perfect condition? You are a liar, and I don't believe anything you are claiming. I think you intended to open it anyway, but because it was the only one on ebay, bought it mib and now want a refund so you are only paying for a loose one.
This does strike me as odd.
That is defenitely the exact same AJ, and whereas I would never take collection pics of something I'm so unhappy with, I guess everyones different. I don't think this is a case of wanting to open AJ tho, all the other FSs are MIB, so thats probably not a motive.
But there doesn't seem to be anything wrong with the pony or packaging in the FB pics? Please Hustonbrony, can you explain again what the issue is?
. Noticed the smell as i was taking the pics, was so excited of having the herd completed, took pics right away ! An posted instantly but all my other ponies came inside , AJ still on the sunroom ;(
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Oh goodness...yes I have to agree if you are not happy return it to Closet, to just go back and forth isn't really going to make this situation any better. Keep in mind that in the future if you need to return something its a good idea not to alter it in any way..and don't take it out of the box to clean it if you plan on returning it because that makes it non refundable. I feel its a resonable request that she had to see pictures of the damage so she could see what you are talking about. I have bought items from Closet before and she is nice and easy to work with. Its just that we all can't be at our computers every hour, so its good to give people a day or two to respond. ;) And in all fairness to Closet as I have mentioned before G4 MIB MOC are noted for having greasy issues, all of the ones I bought did. I quit buying the line because its cheap and not done well. This can't be Closet's fault...it most likely will be factory and most of us that were into G4 at some point know this. New or not...its just a fact with the G4 line. If you don't see a picture you want to see ask a seller before you bid to send you one. I do it all of the time.
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littlefox - Well to be fair, it looks like many of the ponies in the facebook link are opened in different pictures. Not that that really means anything.
i'm willing to work with you !! I don't want to return unless you force me to ;(
I don't see any of the FSs loose? It doesn't necessarily mean anything, but I don't see the sense in just opening one in a set.
the ponies open are the basic size ;). The fashion style are all still boxed
Post Merge: October 07, 2012, 10:25:25 AM
Right, because I don't live at my computer 24/7. I will not issue a partial refund. If you want a refund send it back.
. Im not in my computer either , I'm answering from my phone , why didn't you take pics of the item on the back ?? Most sellers disclose the little flaws the package has ? Why would i have to clean a new item ?? None of the other boxes have the smoky of this one , honestly would you pay 115 for it on the condition you sent it to me ?? Why was it dirty ?
Post Merge: October 07, 2012, 10:26:45 AM
Oops meant to say the smoky smell
I'm done. Return for a refund.
. Im willing to work with you
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Uh, I hate the fact that this whole this is making me come of as a butt, but I'm just so tired of Ebay and buyers who abuse the system. :/
The thing is, from his first email, I was prepared to accept it for a return anyway, but he had to open that case and now my paypal is in the negative. I have to pay for shipping labels for my other orders and am have to borrow the money from someone because of my negative balance :/
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Sorry Closet, I know thats a horror to deal with. I think people just don't see how opening a case too soon can cause such problems. I am sorry you are dealing with having to borrow to ship out your stuff. I have been there myself. blaaaaa
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Oh goodness...yes I have to agree if you are not happy return it to Closet, to just go back and forth isn't really going to make this situation any better. Keep in mind that in the future if you need to return something its a good idea not to alter it in any way..and don't take it out of the box to clean it if you plan on returning it because that makes it non refundable. I feel its a resonable request that she had to see pictures of the damage so she could see what you are talking about. I have bought items from Closet before and she is nice and easy to work with. Its just that we all can't be at our computers every hour, so its good to give people a day or two to respond. ;) And in all fairness to Closet as I have mentioned before G4 MIB MOC are noted for having greasy issues, all of the ones I bought did. I quit buying the line because its cheap and not done well. This can't be Closet's fault...it most likely will be factory and most of us that were into G4 at some point know this. New or not...its just a fact with the G4 line. If you don't see a picture you want to see ask a seller before you bid to send you one. I do it all of the time.
she did receive 2 emails from me in eBay with pictures . Before i opened the case
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Well I'm a little fuzzy on the details. It sounded like Closet had responded within hours to the initial emailing before a case was opened. I'm just curious why a case was opened if that's the case? If you had sent more emails to her back then it sounds like you guys were in conversation. I just think that if a conversation is still going about what to do a case shouldn't be opened yet. Even if you are in the right (which of course I don't know one way or another).
In any case, many times, I hear many complaints about items having so and so flaw. I have learned from being on many forums that you can't take those accounts at face value. Many buyers don't figure in the factory flaws etc. As someone whose bought a few G4s, I've noticed lots and lots of flaws with them. Actually, the crappy quality is why I'm not too into them.
Judging from the two descriptions, it's hard not to think that closet's assumptions are correct. That there was residue of a sticker, a plastic smell and perhaps some kind of factory "dew" that caused the issues with the box and pony.
I also think that closet is being fair with the return for the full refund. I mean, there's not much else she can do and I don't know if these flaws are something a seller should really be looking out for or if it's even possible considering you would need to have them opened to notice them it sounds. But maybe I'm wrong.
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I just started collecting them last july , i guess i'm still new to the whole ebay stuff and what i'm supposed to ask ! I knew i had to pay more for this one and i'm ok with that but I did not know if they sell it as new i could get something like what i got ;( and i know it looks perfect on the pic , that's why i bought it and paid the asking. 115 price !
Post Merge: October 07, 2012, 10:58:28 AM
I'm willing to work with her , but returning it is the only option ebay gives me anyway , so she is not really giving any i believe ;(
Post Merge: October 07, 2012, 11:04:34 AM
Sorry Closet, I know thats a horror to deal with. I think people just don't see how opening a case too soon can cause such problems. I am sorry you are dealing with having to borrow to ship out your stuff. I have been there myself. blaaaaa
. I have not opened the toy itself ! I won't open it , the toy case is intact , i wiped it off with a clorox wipe , the plastic pack had a small brake but nothing else ,it was perfect after that and all good until i sense the smell , i know the box it came in had a smell but took it outside and i just checked it and it still has the smell and the toy too
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I know I said I was done, but... just to clarify a few things.
His original email was sent to me Oct-04-12 04:10 PM
I responded on Oct-04-12 04:24 PM (at this time I logged off and went to relax before heading to bed)
He then sent three other messages on Oct-04-12 04:39 PM, Oct-04-12 04:46 PM and Oct-05-12 11:40 AM.
During those times I was logged off, I went to bed early, then went to work the next morning. I came home, went to doctor had dinner.
The case was filed on Oct-05-12 08:53 PM
Hardly 24 hours later. I didn't see it until 10 pm or so when I checked my ebay stuff.
The whole thing really rubs me the wrong way and I stand by my beliefs that he was just fishing for a partial which he never mentioned untill he opened the case wanted %40 back. I mean, if the smell was so bad, why would you take a pic of it next to your collection? IDK, I'm really to hang up Ebay all together.
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I know I said I was done, but... just to clarify a few things.
His original email was sent to me Oct-04-12 04:10 PM
I responded on Oct-04-12 04:24 PM (at this time I logged off and went to relax before heading to bed)
He then sent three other messages on Oct-04-12 04:39 PM, Oct-04-12 04:46 PM and Oct-05-12 11:40 AM.
During those times I was logged off, I went to bed early, then went to work the next morning. I came home, went to doctor had dinner.
The case was filed on Oct-05-12 08:53 PM
Hardly 24 hours later. I didn't see it until 10 pm or so when I checked my ebay stuff.
The whole thing really rubs me the wrong way and I stand by my beliefs that he was just fishing for a partial which he never mentioned untill he opened the case wanted %40 back. I mean, if the smell was so bad, why would you take a pic of it next to your collection? IDK, I'm really to hang up Ebay all together.
i took the pic after unpacking and while taking the pics , is when i sensed the smell , if 40 is too much for you , how much do you think is fair to be refunded ??
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I'm willing to work with her , but returning it is the only option ebay gives me anyway , so she is not really giving any i believe ;(
And this just proves my point.
Post Merge: October 07, 2012, 11:13:18 AM
I will refund you the entire $115 when I receive it back.
Post Merge: October 07, 2012, 11:26:08 AM
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I know I said I was done, but... just to clarify a few things.
His original email was sent to me Oct-04-12 04:10 PM
I responded on Oct-04-12 04:24 PM (at this time I logged off and went to relax before heading to bed)
He then sent three other messages on Oct-04-12 04:39 PM, Oct-04-12 04:46 PM and Oct-05-12 11:40 AM.
During those times I was logged off, I went to bed early, then went to work the next morning. I came home, went to doctor had dinner.
The case was filed on Oct-05-12 08:53 PM
Hardly 24 hours later. I didn't see it until 10 pm or so when I checked my ebay stuff.
The whole thing really rubs me the wrong way and I stand by my beliefs that he was just fishing for a partial which he never mentioned untill he opened the case wanted %40 back. I mean, if the smell was so bad, why would you take a pic of it next to your collection? IDK, I'm really to hang up Ebay all together.
Post Merge: October 07, 2012, 11:37:02 AM
You went to sleep after asking for pics ! A plain " i will get back to you in 24 hrs "would have worked , no case would have been filed ;)
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So, what you're saying is I should sit at my computer and wait for you to get back on and reply to my email? GG Really, I don't know why you're dragging this out.
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So, what you're saying is I should sit at my computer and wait for you to get back on and reply to my email? GG Really, I don't know why you're dragging this out.
. If you were not intending to do so , you could have said something , you can still do better than just ignore a problem !
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Please explain how I ignored the problem?
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If she is not willing to the partial then the pony needs to be returned. Ebay will not force her to give you a partial but they will make you send it back with tracking. And upon it's return to her, as in the tracking number shows it was delivered ebay will then issue a refund.
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If she is not willing to the partial then the pony needs to be returned. Ebay will not force her to give you a partial but they will make you send it back with tracking. And upon it's return to her, as in the tracking number shows it was delivered ebay will then issue a refund.
And I have to pay to send it back and if for any reason she states she did not get it in the same condition she sent it to me then I will have to take a loss of the whole item plus the money I already spent ??
how is this going to resolve anything I wonder :(
Post Merge: October 07, 2012, 12:18:44 PM
Sorry Closet, I know thats a horror to deal with. I think people just don't see how opening a case too soon can cause such problems. I am sorry you are dealing with having to borrow to ship out your stuff. I have been there myself. blaaaaa
I just noticed this
I will keep it so you can have the money ,my intention was for you to make it right but I give up.
but I will have to be honest on my feedback on ebay and It will be negative :(
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It's unfortunate but those are ebay's rules regarding these types of issues. And I am only pointing that out because she is not willing to give you a partial. So the only other solution is to return it.
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It's unfortunate but those are ebay's rules regarding these types of issues. And I am only pointing that out because she is not willing to give you a partial. So the only other solution is to return it.
Yes I have closed the case and I will keep it. I would hate it to be lost on the way or damage even more and I hope once i open it ,the smell is not there!!
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So essentially you are wanting to leave a negative because she offered you a 100% refund and because you don't want to return it...she deserves a negative? That is not how feedback should be left. Had she not been willing to give you a refund and ignored this whole thing (which she didn't) then she would have deserved a negative. This however is not the case. She has addressed you and offered 100% of your money back and still you will leave a negative. This is not appropriate in my opinion and I hope you change your mind about that.
Closet you know what to do should this happen.
As a member here I don't really like what has happened here at all. I know its not my problem but when a seller offers a refund and you don't take it...that is not reason to leave a negative. :mad: You only leave a negative when you were offered no refund, no communication was given and ebay had to close a case for you.
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So, thier effort to extort a partial has failed and now they left me neg feedback. I would advise everyone to be cautious when dealing with them.
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I couldn't agree more. This was totally unacceptable. What has been done here will really hurt her status on ebay and she didn't deserve that, but the feedback you left will make it very clear to ebay what you were up to and I feel this needs to be brought to their attention. I can't believe I have witnessed this on the Arena. Its really disturbing.
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I'm just so confused about the whole thing. I can't understand why he would want to keep it if it were so deplorable. He could return it and buy another one with the refund? Sometimes I will offer partials if I feel I've made a mistake, but I know this one was awesome. My jaw was on the floor when I found it sitting on the shelf, that I looked at it for an hour, lol and nothing was wrong with it. I know a lot of new toys have strange factory smells, which isn't my fault. I was suspicious from the begining but even then I was still willing to accept a refund. I guess you can't please everyone.
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Well he wants to keep it because he wants it. It can't be that bad. He wants it and its very clear he wants it for a less price as he feels he deserves that. Fact is its not bad enough to him to return it...so really how bad was it then? Can't be that bad.
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and my feedback reflects my side of the story !!
I do not think the seller acted to the standards at all that we deserve as buyers !
If it was about the money I would have never spent it at all to begin with and I would have continued with the case .
It is my last word on the matter
thank you all for your opinions and posts.
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Feedback should be honest and to leave a negative when a refund was offered is not honest.
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Feedback should be honest and to leave a negative when a refund was offered is not honest.
A return is not an option for me, this is a very hard to find item ,i want to keep it even if it was not new as stated and i had to clean it and it has a smell ,it is still the item i wanted ,I hope you can understand where there is no way I want to return it. I believe i was honest on my feedback and i respect the opinions of everyone if they think otherwise .
I will Have to debox it as well wich is was not my intention.
is this fair ?
I think is not
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Well, I talked to Ebay and they have reported it as feedback abuse and are probably going to remove it.
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MLP collectors have, for many decades, had to put up with sometimes glaring and obvious factory flaws. Misprinted painting, hair loops and snags, tape residue, marks, stains, and odd smells are just a short list of examples. This really has only gotten worse in the following generations. G3s have terrible paint sometimes, nicks in them, embedded bits of other plastics, glue in tails that was quite sharp and poky, amongst other things. Most of the G4s have serious issues right out of the box... I am sorry to hear that the buyer is unhappy with the condition of their received item.
However, if said purchase was from a MIB status, the seller should not be held responsible for MIB factory flaws, including chemical smells. Those happen in transit from the factories in China sometimes even... If you want to return it, you return it, but you don't take it out of the box and clean it up and demand your money back. :( I hope both parties can come to a resolution with this one...
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Many of my styling ponies had to be cleaned after I deboxed them to remove residue and some marks.
Sadly Hasbro's items are not always mint in their packages, as we feel they should be. :(
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Many of my styling ponies had to be cleaned after I deboxed them to remove residue and some marks.
Sadly Hasbro's items are not always mint in their packages, as we feel they should be. :(
This is so true. I got one in the mail just the other day for someone else and I had to spend time with a magic eraser because it was dirty brand new. I don't know why they have had such problems with the G4 line....I only buy the blind bags now.
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MLP collectors have, for many decades, had to put up with sometimes glaring and obvious factory flaws. Misprinted painting, hair loops and snags, tape residue, marks, stains, and odd smells are just a short list of examples. This really has only gotten worse in the preceding generations. G3s have terrible paint sometimes, nicks in them, embedded bits of other plastics, glue in tails that was quite sharp and poky, amongst other things. Most of the G4s have serious issues right out of the box... I am sorry to hear that the buyer is unhappy with the condition of their received item.
However, if said purchase was from a MIB status, the seller should not be held responsible for MIB factory flaws, including chemical smells. Those happen in transit from the factories in China sometimes even... If you want to return it, you return it, but you don't take it out of the box and clean it up and demand your money back. :( I hope both parties can come to a resolution with this one...
I assure this was not the case , and now she is giving me bad feedback here accusing me of trying to exhort her , I read on here she needed the money and closed my case for her to keep the money, but this is how she goes about,sometimes people are just this way ,live and learn
thanks everyone
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I viable solution was offered to you, but you chose not to take it. Sellers are not required to give partial refunds, however you chose to attempt to extort it. You really need to familiarize yourself with the way Ebay works. You deserve the neg feedback.
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I viable solution was offered to you, but you chose not to take it. Sellers are not required to give partial refunds, however you chose to attempt to extort it. You really need to familiarize yourself with the way Ebay works. You deserve the neg feedback.
and right back at you , neg feedback posted on yours as well, Dirty is dirty here and everywhere ,you need to disclose any problems with your items ,like everyone else does in ebay , buyers should not be asking you for more pics if you post them in advance,it is basic courtesy to send something clean and smell free when someone is buying from you.
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Some sellers clean their stuff some do not. If you want perfect buy it from a store and you will see that not even the items at the store are clean. I noticed at Target just yesterday that all my HK boxes on the shelf were dirty. That was the store. Plus your item was MIB. No seller can control the clean aspect of an item inside a factory box and as far as the outside goes, this is a G4 box not a G1 MOC...its a current toy and as we have told you more than one time there is an issue with Hasbro factory on their box handling of these and all of us know this and don't hold this against a seller. Also how do you know that the postal carrier wasn't smoking the entire day in his car and that is why your box was stinky?
Asking the seller questions is the appropriate way to handle an ebay auction. One day you may be selling yourself and I think you will understand why this is common ebay manners. It helps the seller and you have the best outcome of your item.
The fact still remains that you were given a 100% refund for this item by your seller and you didn't want it.
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Sorry to see it end like this.
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I viable solution was offered to you, but you chose not to take it. Sellers are not required to give partial refunds, however you chose to attempt to extort it. You really need to familiarize yourself with the way Ebay works. You deserve the neg feedback.
and right back at you , neg feedback posted on yours as well, Dirty is dirty here and everywhere ,you need to disclose any problems with your items ,like everyone else does in ebay , buyers should not be asking you for more pics if you post them in advance,it is basic courtesy to send something clean and smell free when someone is buying from you.
NO! To both of you, NO!
You are not allowed to use the Arena's Feedback system for transactions that happened off site, and especially not abuse it in this manner.
Consider this your first and last warning. Both feedbacks have been removed. This is an Ebay transaction, and is to be dealt with according to Ebay's regulations.
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Me too!!!
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I wasn't the one that brought it here, though.
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Bringing it to Trader Support is exactly what this forum is for. Bringing it into our Feedback system you were equally as guilty for. You have been a member long enough to know better.
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I wasn't the one that brought it here, though.
she is talking about the feedback ,and it was you who did it here first, seems like you have a problem with accountability
rest my case
Post Merge: October 07, 2012, 08:25:36 PM
I viable solution was offered to you, but you chose not to take it. Sellers are not required to give partial refunds, however you chose to attempt to extort it. You really need to familiarize yourself with the way Ebay works. You deserve the neg feedback.
and right back at you , neg feedback posted on yours as well, Dirty is dirty here and everywhere ,you need to disclose any problems with your items ,like everyone else does in ebay , buyers should not be asking you for more pics if you post them in advance,it is basic courtesy to send something clean and smell free when someone is buying from you.
NO! To both of you, NO!
You are not allowed to use the Arena's Feedback system for transactions that happened off site, and especially not abuse it in this manner.
Consider this your first and last warning. Both feedbacks have been removed. This is an Ebay transaction, and is to be dealt with according to Ebay's regulations.
thanks !
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Yes, everything is my fault. :/
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You only made a mistake Closet, it's not your fault you got stuck with someone who obviously is out to get as much as possible. I actually laughed out loud at the cheek when I read about giving a partial refund so they could get something to display the pony out of box with the others!! My goodness the cheek! If something isn't right I would send it back for a refund, not keep it hanging around because in my experience there will always be another one to replace it at some point and who wants something that annoys them hanging around! If I had to de-box something I wanted to keep boxed I would send it back. I hope this ends soon for you :(
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I thought sellers had 3 days to respond to buyer messages on eBay, but I just looked, and it has been changed to:
"Making buyers wait for your response
Respond to email and phone calls as quickly as possible (preferably within 24 hours).
Let your buyers know how quickly they can expect a response, and follow through on the expectations you've set."
So personally as a buyer, I would have waited a few days for the seller to respond to my messages. But now according to this, as a seller, I guess is good to get back to them within 24 hours or tell them there will be a delayed response because of sleep/work. So perhaps both could just use this as a learning experience for future transactions?
It seems like this has been frustrating for everyone involved. I feel bad for you all. I know I always get stressed out if there is a problem with an eBay transaction. I try to keep calm and say to myself that my peace of mind is more important than money. It is hard sometimes though.
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I am sorry Closet that things ended the way they did for you. I have sold to you before on ebay with no rpoblems what so ever. I didnt notice the buyers ebay name in this thread, would you mind telling us? I would like to block them from my auctions. I cannot take anymore problems with ebay.
Houston - If you would like more pictures it is your responsibility as a bider to ask for them. A seller isnt forced to have any pictures at all for their items. If you need a picture, or several you need to request them. I also am with the majority that doesnt think the seller is deserving a negative. If she neevr sent the item, it arrived mis-advertised, she didnt offer you a full refund then I would agree with the buyer.
It is ebays policies not to force partail refunds. It is also there policy to make the buyer pay for return shipping plus tracking. It is not the sellers who come up with these policies, but ebay. She offered you a full refund, minus the cost of return shipping. I think this is a viable option. I understand you want this pony, but it is not one of a kind, there are more for purchase on ebay and in some stores. You unfortuanatly cannot have your cake and eat it too. Its either option 1, ship it back and get all your money beack minus shipping or, option B, keep the pony and do with it what you wish.
I am sorry you both couldnt come to a resolution that makes you both happy. Hopefully the buyer can move on from this and learn ebays policies a little better for future buys.
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A seller isnt forced to have any pictures at all for their items.
Actually, I just listed an item yesterday, and it said that I was required to provide at least one picture. So I think this has changed as well.
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I am sorry Closet that things ended the way they did for you. I have sold to you before on ebay with no rpoblems what so ever. I didnt notice the buyers ebay name in this thread, would you mind telling us? I would like to block them from my auctions. I cannot take anymore problems with ebay.
Houston - If you would like more pictures it is your responsibility as a bider to ask for them. A seller isnt forced to have any pictures at all for their items. If you need a picture, or several you need to request them. I also am with the majority that doesnt think the seller is deserving a negative. If she neevr sent the item, it arrived mis-advertised, she didnt offer you a full refund then I would agree with the buyer.
It is ebays policies not to force partail refunds. It is also there policy to make the buyer pay for return shipping plus tracking. It is not the sellers who come up with these policies, but ebay. She offered you a full refund, minus the cost of return shipping. I think this is a viable option. I understand you want this pony, but it is not one of a kind, there are more for purchase on ebay and in some stores. You unfortuanatly cannot have your cake and eat it too. Its either option 1, ship it back and get all your money beack minus shipping or, option B, keep the pony and do with it what you wish.
I am sorry you both couldnt come to a resolution that makes you both happy. Hopefully the buyer can move on from this and learn ebays policies a little better for future buys.
there are no more new ones of this one ;(! Never seen it on the stores , and this the first one in a package , sorry to disagree ,a return is simply not an option at all. As for me asking for more pics i disagree as well ,most of the items provide and disclose any faults or deffects ,i had a seller give me a partial refund before ,so it can be done that i know !
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Are ... Are you being deliberately dense? This isn't a question of if the seller is ABLE to give you a partial refund. She does not want to, and that is her right.
Really.. She offered you a full refund according to Ebays rules.. You only have to ship it back with tracking and insurance in order to prove to ebay that you did send it back, and you are covered.
Stop posting here whining on about how you want your money back AND the pony. If you do business on Ebay, then you are beholden to their rules. Dont like the rules? Don't do business there.
At this point, really, you are just being a troll and egging this on.
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Golden - Really? I have seen a few mlp listings on ebay with no picture.. I didnt realize that they forced you to have one. Of corse your item will probally sell better with a picture.
Houston - I do disagree with you, I am sorry. This is not the only Fim Styling Applejack in the world.
Here they are..
http://www.ebay.com/itm/My-Little-Pony-FIM-Fashion-Style-Applejack-/160882879349?pt=LH_DefaultDomain_0&hash=item25755deb75&nma=true&si=qYngDBvkk%2BIvhdhqax0V2wX1xOE%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
http://www.ebay.com/itm/Fashion-Style-Applejack-my-little-pony-mlp-fim-g4-/160873749815?pt=LH_DefaultDomain_0&hash=item2574d29d37&nma=true&si=qYngDBvkk%2BIvhdhqax0V2wX1xOE%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
http://www.ebay.com/itm/My-Little-Pony-Friendship-Fashion-Style-Applejack-Brand-New-Apple-Jack-FIM-MLP-/280959503828?pt=LH_DefaultDomain_0&hash=item416a7dcdd4&nma=true&si=qYngDBvkk%2BIvhdhqax0V2wX1xOE%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
Plus four more MIP that I didnt list, plus many more without packaging.
Maybe you have not seen them in the stores near you, but they are in some places. Where do you think the sellers found all of theres??
Ok, a return is not an option for you, but that is your choice. That is your ONLY option. Just becasue a seller gave you a partial refund doesnt mena they all have to. Ebay will not force a partial. Out of curiousity how many sellers have given you refunds?? If you are that picky, you need to ask for more pictures and tell sellers you are super picky and need a very detailed description. You should not bid unless you are 100% satisfied and happy with the item. You dont bid or win an auction then ask for pictures or a more detailed description. No one ever said a partial refund cannot be given. We are all saying ebay cannot force them. I think you need to look at ebays policies and procedures before buying again. You seem to be missing the points of some of there procedures and policies. It is your responsibilty to do so, not the sellers. As a buyer you need to learn to help yourself, and not rely on others. It is your money your spending, and need to be responsible for your purchases.
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a return is simply not an option at all.
Great, so that's the end of the story then. If you do not want to return the pony, then you do not get a refund for the pony. It's pretty straightforward. It would be the same at any store you'd visit in person, so why should it be different for ebay? You are choosing to keep the pony. It is not an impposibility to return it, it is a choice that you are making that you want the item enough to keep it. So if you are keeping it, then you do not get a refund. I agree with Maniah that at this point you are just continuing on for no reason. You have made your decision to keep the item rather than return it for a refund, so there's nothing else to say on the matter.
Also re: communication time. Ebay just says preferably within 24 hours, that's not a hard and fast rule. Buyers need to be aware that sellers have other responsibilities as well as their auctions.
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As both parties seem to have reluctantly agreed on the conclusion of this purchase and to prevent the topic from simply going around in circles I am going to lock...PonyLady
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Since I had been asked to share this member's Ebay I.d, I'm posting it. I'm not saying don't trade with this person, but just use caution. not giving any details, I think the whole has already been made clear. This is not an attempt to start a flame war, just alert other sellers so they are able to block if they choose to do so.
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Merged and locked due to bringing up a previously locked discussion. PonyLady TS/Mod