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Oh my goodness what a mess. I am so sorry. What I don't understand is why people who buy internationally don't understand all that is involved with that process.
Quote from: tulagirl on January 08, 2018, 08:09:00 AMOh my goodness what a mess. I am so sorry. What I don't understand is why people who buy internationally don't understand all that is involved with that process.Many of them are not in a kind and caring community like this one. Hence they are not educated international buyers... I don' t think the statement from tulagirl was meant disparagingly... just UGH I wish there was some way to educate international buyers before they click, that there WILL be fees, there WILL be taxes, the shipping IS pricey, this experience is nothing like walking into your local shop and walking out with a purchase like one does for food!!! And currency conversion and Paypal fees and bank fees make things even MORE expensive. Just because we have a globalized economy does not mean that things are less expensive, they are just are more accessible. like using Ebay. I am sure Ebay has faced this very situation before - they have policies surrounding this stuff, even if the buyer keeps crying that they don't want to read the policies...
In response to my email to eBay, I received an email saying they would arrange a callback for me within 24 hours. They called me this morning and I explained the issue. Told me it was PayPal's problem (which it isn't, it's eBay who hasn't followed through and closed the case) and said they needed confirmation from PayPal that the refund had been made (which was already given to them in the phone call last week). Told me they would make a three-way call to PayPal, but ended up transferring me instead!I explained to PayPal what happened, and they released the held funds. If they had just done that last week when I asked, I would have been able to refund the buyer that way! After they did that, I asked them to transfer me back to eBay so I wouldn't have to request another phone call. The lady told me that PayPal don't transfer calls, and that she could lose her job if she did. Uhh, but the person I spoke to at PayPal last week could!So, after 46 minutes, I had to hang up and request another call from eBay. Fortunately they called within five minutes. The person I spoke to said she needed proof of the payment, and asked for a screenshot. She emailed me with a link and asked me to upload the screenshot. I did so while she was on the phone. She said it would take up to another 24 hours for them to receive the screenshot and close the case in my favour, and to call back then if the case still wasn't closed. I'm not holding my breath. That phone call took 29 minutes. I have now spent 147 minutes on the phone trying to fix this mess.
And the latest - eBay have just emailed me saying I should check that the buyer has received the refund and ask her to close the case. Despite telling me repeatedly that they would close the case once they received the screenshot. *facepalm*
I see another phone call in your future unfortunately. I'm so sorry this has occurred. It would be helpful if there was a help desk for NZ sellers. Hopefully you are able to resolve this matter soon. It seems like it shouldn't be this complicated for eBay.
Unbelievable.....just unbelievable. That's infuriating and absolutely ridiculous. I know it's the absolute last thing you want to do, but I'd be getting in touch with Ebay yet again. This is just so very wrong.