Honestly the boiling method has worked wonders for me thus far.
Prime example:
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I stuck this poor baity rosedust in a pot of boiling water and then cold water. Did that a few times, brushing it out, that whole thing. It didn't work for a while. Then when i was pretty much like "welp, guess i should cut my losses and see is she looks good with shorter hair...it started to defrizz!
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loginThis was the end result. It took me a WHILE to get there. A good 20-30 minutes of dunking and combing out and repeating. I think it took so long because the hair was so so bad?
I stopped when most of the water had boiled away and I was tired of working on this. So she and a few other crunchy hair ponies I have are eventually going to get dunked again.
The process was
Put hair in boiling water for a bit, 10 seconds at most while moving it a bit.
Dunk in cold water, and while I am not sure if the cold water actually fixes anything, it does take the heat out of the water in the pony's hair. Which is a good thing, because the water beforehand is boiling hot.
Brush out pony's hair straight, a comb is probably best.
Repeat a number of times and hope for the best.
Afterwards conditioning the hair with something that is good for dry and lifeless hair and leaving it in for a while is a good practice. The product i used made another pony's hair who was just sorta dull and dry all silky again. I used it on Rosedust, and it worked well on the fixed parts, otherwise it didn't change the crunchy parts.
Now a question similar to the OP's is:
Anyone got any advice for this Build a Bear RD's hair?
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Her hair is totally wrecked in its current state, I am thinking of boiling it like i did with my rosedust. But does anyone know if that will negatively affect the plush?