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Quote from: lovesbabysquirmy on January 24, 2016, 08:18:13 AMThat is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess. It's important to note that the seller stopped communicating. The buyer wanted to settle it outside ebay but the seller would only offer a small refund, not a return. Going through ebay is the logical next step. It's not her fault the seller had the wrong address on file; that was the seller's mistake. It may have been a nice thing to run the address by the seller, but if my messages were being ignored for a week, I probably would've turned to ebay too. It's been awhile since I've done a return, but I'm pretty sure they give you a return label before you even know where it's going. She may not have even had an address to run by the seller. Quote from: lovesbabysquirmy on January 24, 2016, 08:18:13 AMAnd I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.Quote from: Ficklefae on January 24, 2016, 08:53:59 AMMaybe not if they're cheaper no. But if they're rotten in the bottom yes. Quote from: kitkatvintage on January 24, 2016, 03:41:49 PMThe buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all. I agree with those last two comments whole-heartedly! The buyer and seller are agreeing on a specific price for an item in a specific condition. If it arrives in a condition less than that (whether it's an honest mistake or shipping damage or tricky photos), you should be able to cancel that transaction. It's my understanding that the offer price was very close to the buy it now price too. Even if it wasn't, a deal was made and the item didn't hold up to the deal.
That is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess.
And I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.
Maybe not if they're cheaper no. But if they're rotten in the bottom yes.
The buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all.
There are some people who would have been happy with the pony regardless of the flaws, others who would have been happy with the seller's response of a partial refund. If the buyer wasn't happy, and the item wasn't as described, I still don't understand how dragging it out here has helped in any way other than putting people on sides?They should have just asked to send it back and when the seller stopped communication open a case.
When I first called ebay, the guy I talked to said it looked like buyer's remorse and to not respond and the case would close.
Quote from: bluerose9978 on January 25, 2016, 08:57:39 AMThere are some people who would have been happy with the pony regardless of the flaws, others who would have been happy with the seller's response of a partial refund. If the buyer wasn't happy, and the item wasn't as described, I still don't understand how dragging it out here has helped in any way other than putting people on sides?They should have just asked to send it back and when the seller stopped communication open a case.The buyer didn't drag it out here. Or post the situation anywhere here. The case was filed when the communication stopped, and then the seller posted here because she felt she shouldn't have to pay return shipping. There was also some clarification that was needed here, since the initial post claimed the buyer was a scammer and there was a question as to whether this was a case of buyer's remorse or a misrepresented pony. Plenty of opinions being shared here as well as facts and additional information Quote from: ClosetAvalanche on January 25, 2016, 09:39:05 AMWhen I first called ebay, the guy I talked to said it looked like buyer's remorse and to not respond and the case would close.That does explain why you stopped responding. Did ebay have the buyer's pictures at this time? If not, then I can see why they told you this. With her pictures, I can see why they sided with the buyer. But if ebay had both sides' information, and gave you both different resolutions, then it's a case where eBay's right hand doesn't know what the left is doing.
I know why the seller posted. But the BUYER posted before this in another forum. This is NOT an Arena problem, this is an ebay problem and one that was easily worked out had the BUYER taken the proper measures. They are not new to eBay and knows how it works.
Was said there were interactions prior to this post which is why it took the 2 or so weeks to decide to return the pony unless I misinterpreted?
Sorry, I just know I never had to wait more than a day or two before ebay sent me a label to send back the item when I filed a not as described case. But I have never had to escalate a case and usually worked it out with the seller before hand on how they want to go about the return.