I need your advice *non pony*

[ponybanker]

So I sold a lot of LPS shop on ebay to this woman who neglected to put her apartment number on her address. So the package was deemed undeliverable. I have not recieved the package back in the mail yet, it was apparently returned on the 10th. The lady says it was a gift for her daughters birthday this week. How would your proceed with this transaction as I know I am not the one at fault

Thanks!

[bluerose9978]

Have you looked up tracking? She may need to file a claim and if you have tracking you should be OK. Ebay may just put it as no one's fault and refund her.

[ponylady]

There is a couple ways you can proceed. Since the fault rests on your buyer for not providing a correct mailing address, I would suggest to her that she can repay the shipping and you will resend or that once the item returns back you can reimburse her for the cost of the pets. I would in no way refund her the original shipping costs.

As far as the item being returned to you it may take a bit longer as USPS uses the slowest method possible when items get returned to the original sender. So I would sit tight for right now and message her back explaining that to her. If she does open a case, don't worry. If you shipped to the address that the buyer provided with the payment (you'll see this on the transaction's Order Details / the PayPal Transaction Details page), call eBay, provide the tracking number and mention that the buyer provided an invalid address. They may escalate and close the case in your favor.
 

[ponybanker]

thank you guys for your advice i really appreciate it

[Ringlets]

I hope it all works out smoothly now   you got some great advice here 

[ponybanker]

It did, I was able to call her post office and they were able to add her apt # to the package and deliver it YAY

[Ringlets]

That's awesome! thanks for the happy update!