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Sorry to see that Dollhands I hope you and the seller can come to some arrangement. Yes its lacking proper packaging but the fact that the box is FAR to small for the item is a pretty major error in judgement.A little OT but now days I take pictures and email them to my sellers to confirm that they are happy with how I have packaged my items if they are MIB/MOC. I recently posted a vintage playmates ceramic figure to the UK. Imagine how worried I was that this thing was going to be cracked, chipped or worse !!! It took me almost 30 mins to package it. Took pictures sent them to the buyer who said 'yep looks great'.. Pony arrived within 4 days without a scratch. Had the pony been cracked that would be a different story but as far as I was concerned my buyer was happy with the packaging at the time of sending as was I.
Quote from: ClosetAvalanche on April 14, 2015, 02:18:17 PMSo sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.Huh? So then use the appropriate box and use padding and support. How the heck is that anyone's fault but the sellers? If you want to talk about fault of the buyer the only possible thing would not be how it arrived but what they can do after with insurance. The seller's packaging was disgusting and it could have been prevented absolutely.
So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
Why would you twist my words like that? I never said it was the buyer's fault. The fact remains if the buyer wants a refund they will have to return it. Hopefully, it was insured.
Quote from: ClosetAvalanche on April 15, 2015, 11:13:01 AMWhy would you twist my words like that? I never said it was the buyer's fault. The fact remains if the buyer wants a refund they will have to return it. Hopefully, it was insured.I didn't twist your words, I questioned whose fault it was then. Which I guess was the post office's. The damage looks like a direct result of the choice of flimsy packaging to me. It probably got confusing when I then addressed what others were saying so I should have separated that. Minimizing the fault of the seller in this case really puzzles me.
Thanks again everyone! Sorry I'm not replying to you all personally I'm just feeling like I can't think straight to reply properly.I just want to add.. that as far as I know the package has insurance. I asked her how much shipping was and she told me 18 euro, so I paid it. Maybe I should have said "does this come with insurance?" but I forgot to. Or "please make sure you pack the pony well", but she's been a seller and collector in the community for 10+ years! I thought I could trust her. I agree that the pony had NO chance of arriving to me in the condition I bought it and that is mainly due to her packing it into a box that was nearly a third smaller than the size of the card. If she'd packed it into a reasonably sized box, wrapped the card in bubble wrap and then securely packed it inside... then I reckon it would have been okay cause I personally think NZ Post is very good and I've never ever had this happen to me when I received mocs and sent mocs (cause I make sure to pack it well, I sometimes spend an hour packing it). Sure the post office is to blame somewhat, but I'd say by only 10%. The box was susceptible to weight due to all the empty space in the box, of course a half empty flimsy box would get crushed.UPDATE, finally heard back from the seller since she read my message 32hrs ago. She said this:Hi you can retour Sunbright and i refund you.this is a normal procedure in comparance to paypal transactions.Or if you want to refunded and keep Sunbright,i want to suggest 65euro to refundJust let me knowI was thinking of counter offering for 70 euro refund, mainly cause I want this out my hair!What makes me really sad and a bit annoyed is the seller still hasn't acknowledged her mistake and has not said sorry