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Quote from: ClosetAvalanche on April 14, 2015, 02:18:17 PMSo sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.Huh? So then use the appropriate box and use padding and support. How the heck is that anyone's fault but the sellers? If you want to talk about fault of the buyer the only possible thing would not be how it arrived but what they can do after with insurance. The seller's packaging was disgusting and it could have been prevented absolutely.
So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
And this is exactly why I refuse to send anything without insurance overseas.
Quote from: MiRaja on April 14, 2015, 04:32:31 PMAnd this is exactly why I refuse to send anything without insurance overseas.I think when it's a lot of money involved, it's definitely better to pay a little more for insurance than take the risk and lose the lot. The trouble we have with tracking is that, if it picks up a customs charge, our local depot is in the habit of signing for it, so it goes through as delivered before I've even seen it. Imagine what that does to a potential insurance claim or anything else. Fortunately I haven't had a major issue, yet, but they did almost lose one of my dolls once that they had already signed for ><.
What a terrible shame I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with. It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo. So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
Quote from: Brightglowpony on April 14, 2015, 08:07:11 PMWhat a terrible shame I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with. It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo. So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.I hope he/she responds soon, and I hope for the very best outcome possible in this situation. I like that we're Tumblr buddies and we think a lot alike. Agree completely with you.
Quote from: ponycake on April 14, 2015, 08:10:21 PMQuote from: Brightglowpony on April 14, 2015, 08:07:11 PMWhat a terrible shame I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with. It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo. So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.I hope he/she responds soon, and I hope for the very best outcome possible in this situation. I like that we're Tumblr buddies and we think a lot alike. Agree completely with you.I'm actually not on Tumblr- must be someone else! But yes, I sure do hope this situation gets resolved in the best way possible. We all cherish these ponies whether MOC or loose and it is sad to see one damaged
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a differenceI hope he/she responds soon, and I hope for the very best outcome possible in this situation.