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Use heating but then you can try to prise at the neck seam as well. I've never tried dental floss but I've used a blunt blade - the hooked tip of a metal nail file to work into the crease and that has helped. I'm guessing dental floss is safer and I'll definitely try it in future!
i've had a lot of luck both getting heads on and off with using a hair drayer on low setting at the seam until it gets loose feeling then twist and tug right off.