Hello everyone!
I have an ebay buyer at the moment who is worried that their parcel from me has gone missing. It was sent on the 7th feb from the UK to their address in Malta and they say they have had other parcels from the UK that were sent later and have arrived already.
I looked at royal mail's international claim form for a rough idea and they say to allow 20 working days before claiming for a lost parcel (I know I'll have to refund them out of pocket first rather than making them wait for the claim to be processed, that's not a problem).
Do you think that is a reasonable amount of time to ask them to wait, or should I refund them sooner?