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Sounds like it's terrible quality plastic they are using in the hair...
Is it the same stuff as the EQG Long hair Rainbow dash? We got one for my daughter and the hair is just this fuzzy, cotton ball, "S*" that you cant brush because it comes out in clumps. And there were a bunch of hair plugs that were completely missing, the holes were just empty. I was sooo disappointed.I had planned on getting her one(delux) of each character, but if the rest of them have the same hair Im not going to waste the money.
Its only the newer G4's. I have a few early G4's that have great tails, and all of my older gen ponies have nice tails.Its just Hasbro cutting yet more costs on the current line of ponies, they use a lower quality hair fiber for the tails. I'm pretty sure they use the same nylon as Bratz and Bratzillaz use (bad).This, the awful quality control, and lack of new characters is making me think that the end of G4 is oncoming. Its what G3 looked like before it died.
I'm selling off my G4 collection because of issues like this one. I'm not going to throw my hard earned dollars on crap. However, to fix the problem i have had luck with thick conditioner and a flat iron. Worked pretty well, actually