Toywiz question

[LittleKirara]

YIKES I had no idea they were this bad! I've never ordered from them because it seems like they are way over priced but after hearing all of these stories I don't think I will be giving them my business.

[Corona]

I've had so many bad dealings with them I refuse to buy there anymore.  When I would preorder they never would send the items, I call sometimes they would tell me it had already sold out, even though I ordered it early.  It has always been a fight to get my money back, never an apology, one time they even called me a liar.

When I said last March I would never  buy there again, I was told they didn't need my business.

WOW. That is no way for a business to act! I was thinking of buying the Aurora plushies through them but not anymore if that's how they treat paying customers!

ETA: Googling them comes up with... a frighteningly high number of bad reviews. Yikes.

[Draikinator]

gosh. why on earth are they such a popular "buy pony stuff here" site when they are so rude and terrible? Gosh.

[Galactica]

I pre-ordered some ponies from them once...

They promise on their site to fill pre-orders before regular orders, but I noticed that the ponies were suddenly up for regular sale and I still didn't have mine yet.  I sent like three emails and got ZERO response.

Two weeks later- I got the ponies I ordered- no explanation.

I don't think much of their customer service.  I also notice that they sell on ebay from time to time and their feedback record is not very good....

I think ultimately they come through, but maybe they are understaffed or something.

[NoDivision]

I bought items from them through their ebay store, but not directly. I had no problems, but then, ebay has a lot of accountability measures in place so I don't think they could get away with much on there without being shutdown pretty quickly. I have heard a LOT of bad things about them, though.

[NoPonySpecial]

I had a weird issue where they said that one of the items was out of stock and I wouldn't receive it, but I received it anyway.    Thankfully it worked out for me, but between that, and another shipping issue that I forget the details of, it just wasn't very encouraging. Haven't been back there since.  Personally, I think I'd only go back there if they had something I couldn't find anywhere else.

[HoustonCollector72]

they have the exclusive on the little vinyl Funko Pop  I think,  they sell the Metallic version of Pinkie and Twilight
I had to go and check their site, but their same product on Amazon  had a cheaper shipping than with them directly , so I did it in Amazon ofcourse, and Amazon gives peace of mind , if anything is wrong they are super on making it all good , or accept returns with no fees or charges to ship it back

[Ice Crystal]

My One And Only dealing with Toywiz's main site has been a negative one. Not nearly so bad as yours, but still aggravating.

I want to say back in... April? I preordered a TY Pinkie Pie for a friend's birthday. It was meant to be released in, I believe, June, and was pushed back to July. No big. Then it was pushed back to August. Then September. And now, in October, it's no longer on their site as a single listing. So I suppose they don't plan to carry it, but I received absolutely no notification that my order would be cancelled or that the item would be delayed. I was never charged though, so Whatever I guess.

My bf preordered Aurora Rarity for me (to be sent to my house) and I received it no problem, and thinking back on it I think I have purchased from their eBay store without issue. I won't be preordering from them again though that's for sure.