Quality control

[Peppermint leaf]

I've just recently bought the fan favorites collection #2 and was slightly disappointed in how my ponies ended up after I took them out of the package. My Lyra has a small gap around her neck, "muffin" has a thin mane, has missing plugs and a gap in her neck also. And lastly, Lyrica’s hair is short, and I was going to curl it did I mention that one of muffin's wings was slightly bent? I understand it's just a toy set, but really Hasbro? it's a COLLECTION the least you could do is make it with better quality. I love getting new ponies, but if they're always going to have multiple factory errors then I might just have to stop buying ponies.

[Shiromisa]

Yeesh. This isn't the first problem I've heard about this set today. Yes, today. Who knows how many complaints we'll get as it comes out more places?

[Lightning Twirl]

Awwws, sorry to hear that! Poor G4 toys, I usually carefully inspect any visible parts of the pony in the packaging before I buy. What bugs me is how silly the paper crowns are!  x(

[achab1984]

That sucks I want to get this set. I know there has been a lot of issues going on with the new ponies to.

[BlueyBirdy]

So disappointing. People were having issues with the last Favorites Collection too.

Contact Hasbro about it. I remember people did this last time. I don't know if they got anywhere with it but it's worth a shot if enough people contact them.

[partypony566]

Wow Hasbro LAME!!!!!! sort it out for goodness sake!!!!

Multi billion dollar company...can't even spend a little more to make sure the toys are top quality?!!!!!

[Lorelei Redfern]

defntly complain to hasbro aobut it!! 
i had the  isseus with my wedding castle. and they sent me a replacement, maybe they'lld o the same for you

[hathorcat]

I am so sorry to hear you are disappointed That's terrible.

Unfortunately this is a mass market relatively inexpensive pack. I can completely understand wanting better finish and I am sure if you complain to Hasbro they should hopefully be able to send you a replacement.

It is 7 ponies for $35 and that does put MLP in the cheap toy bracket and with cheap purchase prices comes with items made to a quality and finish that ensures they remain "cheap" on shelves.

[Diamond]

What Hathorcat, in addition, the demand and clamor to have new ponies can directly affect the quality you get for what is still basically a toy item, if semi masquerading as a collectable.  It is still being sold in a toy store for even an ordinary parent to buy.

And with today's kids moving on even faster then ever in their likes and what they want it is understandable for it to be cheaply made. 

Not saying it is right, but sadly how the world turns in this century. 

One of the other things I collect is Breyers, some of the limited editions for them can cost over $150 and guess what - they have the same quality control issues.  So really it comes down to an overall wish form the American public to pay less for a product so it is produced someplace where quality is not a concern. 

[BowtieG1]

"The dots of doom"
visitors can't see pics , please register or login

I'm convinced its that ridiculous mask that has screwed her up...
she also has ingrained dirt on her front right hoof...

Not happy- Hasbro

[MiRaja]

Okay, I hate to say this, as I keep seeing these threads come up. . .but. . .

As much money as Hasbro makes, they have *NEVER* been concerned with quality.  Nope.  This is not something new, and they have *never* been concerned about making something *high quality* or top notch, so honestly, you're hoping for a miracle.  They've been around since the 20's.  Go look it up. 

Every so often, I see the stuff they made early on, and it was comparably cheap as it is now.  They literally started out making cheap toys for poor families.  While other companies were making art dolls, and exquisite items, Hasbro's top seller in the 1940's was a chinsy little composition doll with no moving legs, just some jointed arms and with a stationary head with painted eyes (Most dolls of this time period were jointed at the hips, shoulders, and neck, and half had open close eyes by a rough guess).  She didn't come with clothes.  She came with some cotton cloth, and you were supposed to sew clothes for her.  Pretty smart, not having to pay people to hand stitch clothes ( which in the 1920's to 1950's, doll clothing was almost exclusively made in the US still, but for some things coming in from the Japanese market towards the end of the 1950's. ) 

And it's smart, if but extremely annoying.  Almost all of the toy companies from that time period have sank.  American Character, Ideal, Effanbee ( but for some bought of reproductions made by Tonner, the company is no more ), Vogue ( resurrected now, but again, they make reproductions of their dolls from their heyday ).  Hasbro is one of the oldest toy companies in the US.  Madame Alexander has managed to hold on, but because they went the direct opposite route.  They went for huge exclusives and a very expensive product.  ( They had dolls in the 40's that cost $75 ), and then there's Horsman, who played both sides, but Horsman is pretty much kaput too, they enjoyed lukewarm success with Rini, but other than that. . .  But yes, this quality control thing has never existed with Hasbro, and it never will.  :/ 

[Esbayne]

MiRaja, that's actually a really interesting story. Didn't know that about Hasbro.

[Snapdragon]

My local TRU only had TWO of these sets, and both of them had such obvious defects (stray paint, scratches, messy application) that I didn't get either of them.

[Bergamot]

I haven't yet seen these in the wild, but I'm sorry to hear that they're sub-par! Perhaps I'd be better off just looking for a perfect Bubblebutt and paying similar money for just that pony.

Unfortunately, I don't think that Hasbro can replace TRU exclusives. I remember folks having difficulty with these requests in the past.

[MANIMAL!]

I had to look through five sets to find one that was acceptable. And Shining Armor still has super thin hair. None of them look great. And the way they posed the queen in all of them, it bent her wing to the side.