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Oh, and let's not forget Ebay's new brilliant idea to add a pop-up that tells you how many buyers are looking at the item.
I'm realizing I don't know exactly how the star ratings work. In my opinion 4 stars is still a great rating, are seller actually penalized for recieving anything less than 5 stars? Thats just utterly stupid.Quote from: ClosetAvalanche on July 13, 2013, 10:09:02 PMOh, and let's not forget Ebay's new brilliant idea to add a pop-up that tells you how many buyers are looking at the item.I have wondered about this, what on earth is supposed to be the point of it?
MiRaja, that's a good comparison. ): It's like I always say, there was a day that I shipped a package within 4 hours. And I still got a star or two dinged for shipping time. (And it really didn't take too long to get to them either). So there is still the factor of people not even understanding what they are rating. And I feel like that star should be based on if it gets to the post office, early, on time, or late. I think it'd be better then buyers who think that sellers are also responsible for the time that USPS takes.
Unjustified star dingers are so frustrating!! Thanks for letting us know! I had a very *challenging* buyer a few weeks ago. They haggled relentlessly, requested that I ship to a country I normally do not, sent me messages on a DAILY basis asking where her package was (also requested the cheapest shipping which of course means no tracking). All I could do was send her a copy of the receipt from the post office and reassure her that standard international post takes more than 3-5 days. I was as nice as pie in the messages even though I was not having such nice thoughts. So, the pony arrived safely in less than 2 weeks. She dinged my shipping time and cost of shipping despite having shipped her item out the very next day (after receiving payment- which she put off for several days) and I charged her the ACTUAL shipping cost.... Mind you I did not charge her for the new bubble envelope, the tissue paper, or bubble wrap that I sent her pony in. I was feeling brazen and decided to send her a follow up message. I told her that I really appreciated her purchase and was sorry to learn that she was dissatisfied with the cost of shipping and shipping time. I went on to explain that I shipped it the day after receiving payment and that she was charged the actual cost to ship the pony.She sent me a message back indicating that she thought that the stars were more generalized. Like, how long it actually took in transit and her general feelings about paying $6 and change for shipping. Until I somehow take over the US postal service I imagine I will continue to get star dingers in these two areas. Sorry, if I hijacked this thread a bit... I went off on a rant!!!
As far as the stars go, a seller is supposed to maintain an average of 4.80 per DSR category, so although in any other world 4 stars wouldn't be a bad thing, in ebay land, less than 5 stars slowly eats away at the seller until it officially dings them...
I despise that new pop up that comes up when you're viewing an item, I personally think it's supposed to make you feel an urgent need to bid or buy right away, it gives you the feeling that if that many people are viewing it, it must be popular, and therefore you better act first or you'll miss out on it...
People from eBay need to read this thread to be informed....LOL! Ebay does NOT give enough information on how the stars work. They really need to put buyers through tutorial before they allow them to leave ratings or just change this altogether.