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I've bought well over 100 ponies from Argentina, and unless they are still in the package this is the condition that every single one was in. It's pretty much to be expected when buying an Argentina pony. I personally would not expect the seller to give a refund in this case. I do agree that the seller's reply was rude, but the condition is par for the course.
Ponylady, you are great! Yes exactly, that was the auction. I could hit myself that I have bought that Pony:-/Post Merge: July 12, 2013, 07:23:34 AMWould you leave Feedback for this furious Lady in my Position?
I'm very sorry that you had such a bad experience, and while sometimes Nirvana ponies from non collectors can arrive in pretty rough condition (- its actually pretty common ), that does not excuse the way the seller spoke to you do you have a link to the auction so we can see the original photos/description (and the seller ID) please? that helps us understand the situation better and then we can give you better advice on how to proceed