Again trouble with DollyHair...

[Angellove]

Please add my name to the list.
I ordered on the 5th order number 19574
Sent out a email to her on Thursday no response.

Everything has been resolved.

[michelle53]

I ordered a ton of hair from Tina, and like usual, she came through in a timely manner.  She even sent me a free hank of hair:)

[Eluluu]

you can always email Tina at Dollyhair and let her know, she might be able to track down whos order it is and hopefully they have yours.

[achab1984]

That sucks!!! There seems to be alot of issues going on with that place. I keep putting on buying hair cause of it.

[Goldilocks]

I emailed Dollyhair about my missing reroot needles, and they answered the needles were probably just forgotten from the parcel, and will be shipped now. Hope they arrive quickly!

[Cool.Breeze]

I ordered 5 MLP hanks and 4 needles on January 24th, and everything arrived today weights: 3 @ 16 grams, 1 @ 15 grams, 1 @ 14 grams. Ten business days when there was a disclaimer about the needles was far faster than I was expecting! I'm overall extremely pleased with my first experience ordering doll hair, a big thanks to Tina

[PandaBerryInSpace]

Okay, I got a response. She said that she can't fix the underweight issue for any size other than MLP. However, she offered to send me free hanks to be able to finish the project, so... Yay?

[NoDivision]

Okay, I got a response. She said that she can't fix the underweight issue for any size other than MLP. However, she offered to send me free hanks to be able to finish the project, so... Yay?

It's a shame that the doll community (who are mostly the ones who order the other size hanks) are still getting screwed. I'm certainly not comfortable doing business with someone who is still unwilling to fix her mistakes.

[tornadoe]

I got a reply. Tina said I can keep the hair.

But its a really awfull set of colours and I really need the colours I ordered. Its not an ideal situation but as dollyhair is so reliable the rest of the time, I will probably let it go. I just wish custompony had the hair I needed for once

[Ringlets]

I merged threads for you  tornadoe,  since yours is also on the subject of Dollyhair
 I'm glad to hear its been resolved  for you now. If you dont like the other colors you received by mistake, perhaps you can sell them  or trade them  with people here for colors that you need/like?

[ponylady]

I am having trouble again keeping up with who is still having issues. 

So Panda please let me know when your new hanks arrive so I can mark you off. Also tornadoe are happy with your outcome or do you want her to send you the hair in which you ordered?  Which then leaves the list at this:



Wintersparkle: Never received order from Oct.  WS can you clarify what exactly you were waiting on?

BerryMouse: Placed order Nov. 23rd currently waiting on 7 hanks MLP nylon hair, 1 hank acetat hair and also one bottle hair fragrance. No communication. Claim has been opened.
MoonHawke Waiting on third order placed.  I see you filed a claim though, did you get your money back.

JPP DH has been in contact and promised to send a replacement on Friday. Replacement sent along with extra hanks for free

rayedelsol Shorted weight in hanks. Did not contact Tina.

okiegurl1981 9 hanks grossly UNDERweight.

NoDivision received order but again hanks were grossly underweight. No communication to a replacement or a partial. Claim currently open.

blackestbird Second order never arrived, currently has a claim opened and is waiting for a refund.

NichiTsukinoko late shipping, shorted weight in hanks, no communication

kaoskat 8 hanks shorted on weight (one less than 1/4 the usual amount), no communication

Zaphy still waiting on a refund promised 1 1/2 months ago for product ordered 5 months ago

Starly ordered 6 hanks and all were smaller than previous orders.

Skig received hanks that appear smaller than usual, but has no way to weigh them to be sure, has not attempted to contact her.

BarbedDragon ordered Nov 26. had 5 underweight hanks and completely 3 missing hanks. No communication, filed claim and did receive a refund.

hannaliten Underweight~dispute currently opened

Kazzellin ordered 10 total hanks in 4 colors of 38" Kankelon hair on 10/31, and received only 1 hank of each color on 11/14

Roogna received underweight hanks

PrincessOfDarkness underweight hanks, no communication.

Sternenstaub waiting for an outstanding purchase

AngelLove Placed order Jan.5th has not received. Sent email Jan 31st.

PandaBerryinSpace~waiting on replacement hair.

tornadoe~sent wrong order but told to keep it.

Goldilocks~waiting on replacement needles.

[Shenanigans]

I ordered from Dollyhair for the first time and no problems I ordered on Feb 1st and got my order Feb 7th

I hope everyone who is having problems gets them resolved

[tornadoe]

I need the hair I ordered. Two varient ponies are waiting for new manes and mylittlecustoms is out of the colours I need. Plus the hair I did recieve is a horrible colour and I have no use for it

[ponylady]

Did she offer to send you the right colors? or did you ask her to send the right colors?

And although that was nice she told you to keep the mistake, you should get what you ordered. 

[Sarahlacewing]

edit: Not relevant to the thread.