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You are not alone Sunshine. I know a couple people directly who I will not name out of respect for their privacy who think that Dollyhair gets special treatment because she has been around for so long and they are afraid to speak up because they think the moderators will just make excuses for her and then lock and hide the posts. They are of the assumption that because she is the only one who carries those hair colors that no one will stand up to her and no one will back the people who DO stand up to her. So they stay mostly quiet unless someone else says something first.
That's because you ARE being completely ignored as a customer. *comforts* I hope you manage to get it sorted out. Do you maybe have a secondary email you can email her from just in case you are going in the spam folder!
Well I appreciate this thread... is it something that, if we have someone ask us about using DH that we should mention this occurring? I wouldn't want others to send away their hard earned dollars and just be left hanging, but I also don't want to be the one who's running around talking "smack" about someone who's running a business...I do understand where Maniah is coming from, I personally don't have any negative experiences with that kind of thing, but I do know from real life experiences, sometimes it's hard to want to bring up something against the "popular kid", if we were to relate this to high school. But I do also believe that the mods here have been fair and helped me in any issues I've had, so I do appreciate feeling like I CAN talk to the mods about someone who may be a well known, well loved member who I have a problem with... Anyway, sorry for the babbling, I was just happy I could share my experience, I would love to be able to share a positive one as well about DH, and I hope in the future I read about how happy everyone is with their service and product, etc... and then I would gladly buy from her again! I'm dying to, quite honestly...
Pretend you went to Wal*Mart for a moment. Pretend your cart is full. You just paid, but the cashier takes your buggy and drives it into the back, behind doors you cannot pass and ignores your protests. Are you going to call a store manager or the police regarding theft of your property? Well, of COURSE you are!
I sent a mail to her yesterday cuz I'm waiting now 6 weeks (placed an order on 23rd of November)Not sure if I should open a paypal disput cuz I never had any problems before.Sometimes the german customs grabs the sendings from dollyhair so it would not dollyhairs fault if there's a delay.Difficult situation for me now