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I wouldn't recommend being too rough, but the more you twist and move her leg the looser it'll become. The plastic joints just need a chance to smooth themselves out.I'm with zannid on the quality control thing. The dolls have their problems, but not many that can't at least be somewhat fixed. They also do not retail for a lot I think (1/10th of a bjd!), considering how detailed their outfits and accessories are. I find that little flaws can become endearing after awhile, sort of like how human faces aren't naturally perfectly symmetrical either. It makes them unique!Still, I'm glad customer service was so sweet and are sending you a replacement. <3
Not trying to de-rail, I just wanted to squeak in here since people have been mentioning it. I got myself a new Dead Tired Ghoulia yesterday, and found out I had two left slippers. Otherwise, she's fine. Is it worth contacting them over, or just have her go slipper-less (since only one fits).
Zombelina, your avatar is the reason I wanted Rochelle in the first place. I kept seeing it and while I originally just wanted Draculaura & Spectra, I ended up wanting Rochelle as well. She looks so pretty in that pic.
Do they ever do re-releases of fashion packs, similar to how they're re-releasing some of the dolls like Signature Draculaura and School's Out Lagoona?
(Side note, Mattel is sending me a whole new doll because of the two left slippers. Wow they're... awesome! I'm really impressed.)