Delay in TRU Favorites Collection! Ugh! Talked to TRU rep on page 2

[Daiyuflower]

Well, I got a shipping notice for my Zecora, and my Favorites Collection has arrived.  I have to say, I am really sad about the way they cheaped out on DJ Pon-3 and just printed over the regular unicorn eyes.  It looks terrible!

[Moss]

Well, I got a shipping notice for my Zecora, and my Favorites Collection has arrived.  I have to say, I am really sad about the way they cheaped out on DJ Pon-3 and just printed over the regular unicorn eyes.  It looks terrible!

This. I haven't seen the set in person yet, but that was the first thing I noticed in people's pics of her. The fact that you can still see the eye outline through her glasses really bothers me.

[Dragonflitter]

Me too And for this set we pay $40...? Sigh. If it wasn't that they're some of my favorite characters I wouldn't even consider buying the set.

[Daiyuflower]

Me too And for this set we pay $40...? Sigh. If it wasn't that they're some of my favorite characters I wouldn't even consider buying the set.

If it wasn't for Nightmare Moon, I would be totally disappointed with the set.  She looks great though

[Shenanigans]

I got mine yesterday, yaaaay! It was in a HUGE box, lol! Only slightly crushed though

I'm happy for you guys that Zecora is starting to ship!!

Edit to add that I'm also very disappointed in DJ Pon-3 (who is a boy in my herd) The glasses don't even go all the way around the eye outlines, bleh!

[Diamond]

Well, I got a shipping notice for my Zecora, and my Favorites Collection has arrived.  I have to say, I am really sad about the way they cheaped out on DJ Pon-3 and just printed over the regular unicorn eyes.  It looks terrible!

Why I understand your frustration with this quality issue if they had done a new mold or retool to do just that one pony you would be paying twice what you are paying for this set.  I appreciate to you die hard FiM that it is horrible but still Hasbro is overall marketing this to kids as well as collectors (it is being sold at a toy store after all) and are keeping an eye on there bottom line.  Not saying it makes it right, but maybe it will give you some insight as to why.

[kakenterprise]

I wish they gave DJ some glasses  that weren't painted on.
I'm having a horrible time opening the set up...  I'm going to cut myself on the plastic or with the box cutter, it won't budge.

[Daiyuflower]

Well, I got a shipping notice for my Zecora, and my Favorites Collection has arrived.  I have to say, I am really sad about the way they cheaped out on DJ Pon-3 and just printed over the regular unicorn eyes.  It looks terrible!

Why I understand your frustration with this quality issue if they had done a new mold or retool to do just that one pony you would be paying twice what you are paying for this set.  I appreciate to you die hard FiM that it is horrible but still Hasbro is overall marketing this to kids as well as collectors (it is being sold at a toy store after all) and are keeping an eye on there bottom line.  Not saying it makes it right, but maybe it will give you some insight as to why.

I'm not really a "die hard FIM" fan, I just don't like poor quality in my ponies   And honestly, I wouldn't mind paying more for better quality.  Without a mold retool, they could also have just made some plastic glasses for DJ Pon-3 that would look better than the wonky print she has now. 

[Galactica]

I would definitely have paid more for some higher quality ponies...

[ashlyne]

Got a response from customer service. I wrote them to let them know that I was disappointed in the way this was all being handled, with pre-orders going unfulfilled while stores are getting new stock of the same item.  I flat-out asked them if my order was at risk of being cancelled because I got in on the BOGO deal.  Here's the response: 

Thank you for contacting The “R” Us Family.

I understand that you do not want to cancel your order, but unfortunately that item has been discontinued and we will no longer be receiving anymore in stock.  I do apologize for any inconvenience this may have caused you.  With your permission, I would like to extend the offer to cancel your order for you. Please reply back to this email, letting me know your answer.

If you have any further questions or concerns, please feel free to contact our offices at 1-800-ToysRUs (1-800-869-7787). Anyone who answers may be able to assist you.

Thank you once again.

Sincerely,

Nathan 6683
The “R” Us Team

I told them again to NOT cancel my order, that I would wait out the time limit since some people are slowly getting their oders filled.  I asked them to forward my comments on up the ladder.  This was handled poorly and a lot of their good customers are getting jilted, and this is feedback TRU needs to hear if they're are sincere about their customer's feelings. 

[Ren-Ren]

My second BOGO Collector's set (the non-free one) shipped yesterday. So TRU has now completed all my online orders.

[Eternia]

Got a response from customer service. I wrote them to let them know that I was disappointed in the way this was all being handled, with pre-orders going unfulfilled while stores are getting new stock of the same item.  I flat-out asked them if my order was at risk of being cancelled because I got in on the BOGO deal.  Here's the response: 

Thank you for contacting The “R” Us Family.

I understand that you do not want to cancel your order, but unfortunately that item has been discontinued and we will no longer be receiving anymore in stock.  I do apologize for any inconvenience this may have caused you.  With your permission, I would like to extend the offer to cancel your order for you. Please reply back to this email, letting me know your answer.

If you have any further questions or concerns, please feel free to contact our offices at 1-800-ToysRUs (1-800-869-7787). Anyone who answers may be able to assist you.

Thank you once again.

Sincerely,

Nathan 6683
The “R” Us Team

I told them again to NOT cancel my order, that I would wait out the time limit since some people are slowly getting their oders filled.  I asked them to forward my comments on up the ladder.  This was handled poorly and a lot of their good customers are getting jilted, and this is feedback TRU needs to hear if they're are sincere about their customer's feelings. 

We know that's bull because Diamond has said that there is a massive order for them. I really think they are being pushy about cancelling because of the bogo. Their mission is probably to get as many orders cancelled as possible, so there's less they have to fill and less money they lose. So of course they are going to lie.

[elliptacolore]

The canceling of bogo orders is pretty nonsensical. I along with many others I assume had the favorites pack as the more expensive item. I was already shipped my "free" White Celestia.

So if/when my order is canceled they will be losing money not gaining any at all unless they up and charge me the 20 bucks for her. Which would be incredibly shady as they already charged me tax and shipping for the entire order. I'm at a loss here >.<

I check at least twice a day to see if the status is ever not "back-ordered" this is far more annoying that it needs to be. My order will be auto canceled on the 7th so hopefully something lucky one way or the other will happen before then. I'll keep checking the tru's near me in the mean time.

 

[HawaiianRain]

How can something even be considered discontinued when it hasn't even hit store shelves or hit the hands of the folks that pre-ordered her?

[Ren-Ren]

I think maybe the guy just didn't see the item on the website and assummed it had been discontinued. There was a small mixup like that when I called TRU's phone number regarding Zecora.

My second set from the BOGO shipped earlier this week; hopefully  more of you will get similar notifications soon.