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I'm having problems with a seller again and maybe you can give me some advice? I bought a G1 baby on Ebay at the beginning of march, paid the day the auction ended (via Paypal) and didn't hear anything for about two weeks. Then I got a message from the seller's brother (so he said!) that his sister had an accident and was in hospital. He would look after her auctions now and would send me the pony. Of course I was okay with that and was understanding. Family comes first, I said, and told him to take his time, but please mark the item as shipped when he had shipped. He did so on March 19th. Ever since I had no communication and I haven't received the pony. A few days before the Paypal deadline ran out I send him a message asking for my item and when he didn't reply after some days I opened a case. The seller didn't respond again and just before his deadline was up, I received a nasty message. He or she, I don't know if it's the real seller or her brother, stated that he/she had sent me dozens of messages stating that the pony had been returned to him/her twice and that he/she is not willing to ship again. I have never received a message from this seller! There is none in my Ebay inbox and there was none in my Paypal address mailbox. So he/she must be lying about that. Can I prove this to Ebay? Can they at least check my Ebay inbox? I requested tracked shipping, so he/she must be able to provide a tracking number to prove the story, right? I also checked my address provided on Ebay and on Paypal, they're both correct. So I haven't done anything wrong, have I? Do you think Ebay will side with me? What will happen if he/she put the wrong address on the package? That's not my fault, is it? I wouldn't have to pay the extra shipping, would I? And what can I do if Ebay sides with the seller? Am I allowed to leave a negative or a neutral then or is this against the Ebay rules? Thanks in advance for your help!
I would wait till the end of the day to see if she responds. If not I would open a case immediately. That may get her attention, doubtful but worth a try.
I would give her till the end of the day to respond. If not open that case immediately because I am assuming from what you said your pretty close to the 45 day mark to open a claim.
Thank you for the advice, I think I will leave a negative then. @hokuspopkus: How do you you know that it's the same seller? I didn't give out the name here, did I? Or did you mean that the situation is the same?
Hokus, I was wondering after reading Naraya's response to you in her thread. Do you know for sure it was the same seller? She never gave the seller's name. Did you email them and get the same response as she did? I just want to be sure we are talking about the same seller.