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If it's EMS shipping, check the USPS website. This is what happened to me with my Taobao order, it was 'stuck' on the EMS tracking site, so I went over to Canadapost.ca and voila there was my package info. Once the parcel switches countries, it switches tracking sites. Even if it wasn't EMS services, I'd check Usps.com anyway for good measure. Hope it shows up soon!!