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I think hasbro means to do the right thing, but still misses the mark at times. it's good to hear the responded so fast and are sending you some kinda playset. I can't wait to see what it is they are sending you, please share when you find out!
I think by 20+ parts they will be counting lots of bits that we wouldnt class as "parts"...thats the way these manufacturers work with their fudging of the figures.
might may have had 20 parts, if you count the ponies, the animal friends, the brushes, the "food" the removable carousel ponies and the carousel itself. was yours missing these pieces?
The carousel itself is made up of parts and I am guessing they counted these separately which is lame!