My worst nightmare.

[PonyMonsters]

Oh SoSilver, that is absolutely heartbreaking, I'm so sorry for you

[willa]

Angelponies - I was wondering this too, what does everyone think is best to write on a customs form for an item like this?  Would it be safer to ask a seller to remove the pony from the box and pack it separately in the box? 

SoSilver - When you receive the ponies take tonnes photos of EVERYTHING, every angle of the damaged boxes, the packaging they arrived in and photos from the seller of what they looked like before the damage.  You need to gather your evidence to fight back...


And I so agree with the person that said pop Cherries back on and give her an almighty hug xxx

[hathorcat]

Oh Silver! This is completely horrific! I am so sorry you must be devastated...

A formal complaint - re the damage but specifically the missing pony head is a must - its horrible that they would treat an item this way in any situation but to be so careless as not to return all the pieces is disgraceful

Wish to luck getting some kind of recompense from them

[SoSilver]

Couldn't sleep thinking of the money i've lost and the ponies i've sold to get them.
Today i'll take a day off from work and i will try to get some more information and possibly a solution even if i really doubt it.

[Whoa1234]

Don't give up hope!
The squeaky wheel always gets the grease!!
<3<3

[PonyMonsters]

Couldn't sleep thinking of the money i've lost and the ponies i've sold to get them.
Today i'll take a day off from work and i will try to get some more information and possibly a solution even if i really doubt it.

Good for you to try and think of a solution, I hope you can make a complaint. Do you have PayPal records of how much you paid so you can evidence how much of a loss they have caused you?

[tootie_tails]

Can someone clarify - is this something the venezuela customs did, or the italian customs?
Did the seller do anything wrong?
Or don't we know any this yet?

If an official note was left from the customs it should be possible to see if it was venezuela or italy...?

If it's italy customs messing things up again, I guess sellers will be even less willing to ship to italy now.

If it's venezuela customs, that will affect us all. I fear we will hear more stories like this as many people have packages in the mail right now containing venezuela ponies...

I keep having horrible visions of the customs officers sitting in their office laughing with Cotton Candy's head stuck on a pencil at their desk.
..

That's what I was thinking. 

Or, that poor head lying around in a corner of the dirty floor among general litter and clutter in some godforsaken customs back room.

 

[LadyGuinevere]

Oh no, that's terrible! I've just bought a boxed pony from Venezuela, and I was already worried about customs. I've heard of it happening with other South American ponies as well. I really hope you are able to get some kind of resolution from customs, but I'm guessing they're not easy to work with.

I don't think they'll be laughing and using the head as a trophy - I suspect they were just really uncaring and it probably rolled off on the floor somewhere. Not that it helps though; it still isn't with the pony!

[pinkkittywinks]

i thought it was bad when i first saw the thread last night and now i look again and see more it is WORSE!

i am SO sorry sosilver

i am also very sorry to say similar things have happened before, someone had a very expensive MOC greek pony ripped off the card and the pony's head ripped off i know some on who had a pony sliced with a knife by customs and the heads ripped off.

i understand customs doing there job to protect us, but for goodness sake this is too much.

love pkw xxx

[Gaspode]

I am so sorry to read and see this *hugs* I hope you get some sort of refund/apology from customs and I'm wishing and hoping CC's head shows up too xxx

[missbonbon]

I am so sorry SoSilver to hear what an awful thing happened to such beautiful ponies. i hope you can get something good out of fighting back! 

[Pythia]

I always write down what is in a package, when I send it overseas! maybe I need to write more now I am thinking now for myself and my own protection cause usually I write "kids toy" or Childs toy on my customs form, what do you all think? I have heard horror stories about putting the word pony on a customs form too, so I am confused, do you put down "Plastic horse in box?"

I would put 'Vintage collectible toy' or something similar, that at least implies its worth.

Good luck, SS. Let us know if there's anything we can help with! (Any Italian lawyers lurking?)
*hugs*

[JazzMatazz]

I'm so sorry SS! It's horrifying to see/hear about this especially since those nirvanas were rare and priceless! I hope you have luck fighting back!

[cannibalcow]

wow...i have no words...such a treasure and they just killed it....i am so sorry for you sosilver, i know it doesn't help you anything.... just..wow....

[SummerSkye]

   This is sickening! I'm so sorry and I hope you can get some kind of compensation.