My worst nightmare.

[Chi]

I am SO glad her head was there!! It sucks that they completely destroyed your boxes, but at least the ponies themselves are in one piece! ..Well, two..But at least not broken! So happy for you that you don't have to worry about the missing head like we all thought, but sucks that they basically forced them to no longer be MIB ponies.
Please do let us know if you find out more from the Venezuelan customs!

[relcelestia]

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[sillymoosey]

What a relief that the head was in the package. I was traumatized thinking of a poor pony's head hidden under a desk somewhere at customs, possibly covered in dust!

It really sucks about the packages but since I don't really like MIB ponies, I can't help but think that now you'll be able to hold them, comb them and play with them... And since it seems like there are way more MIB Venezuelan ponies than there are loose ones, maybe yours will be more special

[rybett]

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This.  Add me to the list of outraged folk.   One question: someone mentioned issues when "pony" is put on a label.  Is there a specific reason for that?  Like it's some weird slang term as well as "lil' plastic horsey"?

[Chi]

I've never had issues when it was put on the label. Most of the time the seller wrote "Pony toy horse" "Baby pony toy" or something like that and I didn't have issues.

[cloud_weaver]

Yay!  I'm so glad you found her head!  That's such a huge relief.  Can you put the boxes back together?  Are the inserts still in there?

I really hope you can get ahold of customs and work something out for a partial refund. 

[tehrin]

Yay! I'm so relieved that this seems to have at least ended well. It's sad that the boxes are now in terrible shape and they've been deboxed, but at least Cotton Candy has her head... and the ponies will be able to live a life outside of their box... not forced to the same fate as so many other MIB ponies! At least that's a positive way to look at it. It's a shame for the price paid for MIB. ;_; But I hope that something can be arranged! <3

Someobody needs to teach those people how to open boxes carefully. Like you know, take a box cutter, carefully cut the tape, slide cardboard out, investigate, and put back in. Don't destroy it! D:<  Ugh!

[michelle53]

Oh thank goodness her head was found!  There was some discussion last night on the Shout Box about getting someone to custom make a new head for you.  SoSilver, again I'm so sorry that this happened to you.  Can I ask about your new ponies?  Are they ok??  I'm willing to bet they are going to be the most spoiled ponies in your collection:)  After all they've been through, they can use a little extra love and attention!  If you're up for it, can we see some pictures of your new beautiful girls? 

I have to say how absolutely wonderful this community is.  SoSilver, you are truly loved by everyone here.  Figurasdeaccion, you are amazing for coming forward and offering up a rare pony. 

[SoSilver]

Omg!

I didn't know that!
Thank you so much again for all the love and support!

I really really really love you all!
Tomorrow i will try to take some pics:)

P.s.: in the meantime, to cheer me up, another venezuelan friend has atrived from the States:) this time in pristine condition:)

[MidnightFireflies]

Yay! For found head!!! No headless ponies runnin' 'round!!!! 

[Chi]

Ohh, who arrived now?? Do tell!

[DuckSoup]

SoSilver, I want to say that this sucks meatballs for sure, but I'm so glad all the heads are accounted for now! I just read this thread and I couldn't agree more with the sentiment that this is an awesome community. You all gave me the goosebumps with your kindness. I wish that more people in this world shared the heart and compassion for others that this board has. Go Pony People!!!!!
 
 

[Dyzarktarzk]

Now that's strange, if Figurasdeaccion closed the box AT FedEx... then... why does the national guard had to open the package?  Do they do not trust Fedex?  =S

Big hugs to both SS and Figurasdeaccion for all this headache.

And at least you find out CC head =)


Juan, what they asked for you to send the package?  Now I'm really curious as to what they could have used to open a package =P  (asking because in Mexico I've only have to close the package at the PO and by luck have no troubles, only really slow time to arrive at their destination.  Maybe was the price declared of the package?


About your questions...


Unfortunately I don't think declaring a lower value will help to protect the package, I stalk a BJD forum, and there's a lot of threads where EU catches a BJD with lower declared price and it's hell for the buyers because they  have the papers of the REAL price of the doll, and the price declared is different and to get the correct custom fees is a problem (at least as how the forum threads post it).


I'm sorry if my last comment sound really stupid, I have no idea how it was posted, and always knowing about a damaged thing makes me loose my brain and can't write what I really want to...


Sorry for not explaining myself and for talking -writing- without knowing your part on all this.




But still...  I can't understand any customs, nor Venezuelan nor Italian (so... Italian customs did NOT open the package?  Or is it still a mistery?).

[CrystalCrown]

i am so glad that the head was found!

[Huscheli]

Wow...that's horrible. It's not the seller nor the buyers fault. Venezuela customs owes you the money. Which is probably impossible to get o_o'' At least if it were Italian customs you could walk up to them and hold them the package under their eyes....

Really sucks.