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Good news, they have decided to take the parcel back. Apparently it is nothing to do with Royal Mail, it is to do with Canada post, thankfully they will be sending it back.
I left feedback as well. The pony never did show up so at this point I'm hoping that it will be returned to her if it is ever found.
Thank you for letting us know. I'm sorry to hear that your pony never showed up, but if it does just post here so that we'll know that it was received, even if you do go ahead and send it back to her.
Hi guys, I PM'd Suecee yesterday before posting in this thread. She replied saying that she no longer is communicating via PM's and to email her which I have now done. I have requested this issue to be resolved asap and suggested a refund.Here's hoping it gets sorted!