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Just wanted to come here and say Mattel is sending me a replacement Nefera since the arm broke on the one I bought a couple nights ago!! I am VERY pleased with their customer service, wow! I just hope the quality on her makeup and such is as nice as the one I picked out for myself. Very happy camper right now!On a side note - would anyone be interested in buying a Nefera with a broken off ball socket?
Wow, that's awesome Aerosmith_Gal! I've been debating on calling Mattel for Nefera as well, just out of principal and I'm still worried about her knees snapping. I know I could probably get a replacement, though I love the face on mine and I've already seen some of them with wonk eye that I'd hate to get one that didn't look quite as nice. I guess that I could always swap heads. I still have my receipt and box. What do they need from you when you call?
I need some info asap!For the people who have Nefera and Operetta... Is the arch of Nefera's widow's peak higher on one side than the other? And is Operetta's monocle always crushed into her victory roll curl? I found them both tonight and I'm not sure if they're good enough to keep. :/
Whee! Just talked to a rep and they're sending out a new doll for me as well. I'm really impressed with their customer service and can't praise them enough. I have over twenty dolls and I have yet to have one break on me in any way so I felt like a total goober to have it happen when I kind of overspent with AD just to get the latest releases early. Thank you for posting your experience A_G. It really gave me the push I needed, where I probably would have just sucked it up and remained silent otherwise. I urge everyone to give Mattel a ring if you find yourself with a broken doll. The whole process was a breeze and they seem more than willing to set things right.
Quote from: jupiternwndrlnd on January 18, 2012, 08:06:31 PMQuote from: Alatariel on January 18, 2012, 05:53:26 PMThat's exactly how my Walmart looks! Frustrating isn't it????? SAME HERE! and my Target and TRU :< so sad!We're a bunch of junkies who need our doll fixes.
Quote from: Alatariel on January 18, 2012, 05:53:26 PMThat's exactly how my Walmart looks! Frustrating isn't it????? SAME HERE! and my Target and TRU :< so sad!
That's exactly how my Walmart looks! Frustrating isn't it?????
I have a question - Hopefully this isn't to dumb LOLAt my Walmart I was looking at the tags and noticed something odd. The Cupid doll had her own tag with a price of $21.97 and there was a separate tag for Sweet 1600 Doll Assm priced at $22.97. There isn't anything new coming out for that line right? I checked out Mandy's post (which is an amazing reference guide, thanks for that). I can't understand why it would be just a dollar off and why Cupid isn't mixed in with the rest of the dolls?I figured I'd see the experts on that
Finally found Skull Shores in my local Asda! *dances* Draculaura's anchor heels and earings just....eeeeee....Just had to share as we've never had them in our Asda, and I'm hoping this means they'll be stocking Cupid come february.