Need USPS insurance help Non-Pony Related

[elish2]

I recently sold my broke laptop on ebay for parts. Everything worked on it except the motherboard had gone out in it. A guy did a BIN for $65 on the item. I packaged it in a laptop box with clamshells that floated the laptop and I believe it was packaged securely enough to ship through the mail, and for good measure marked all over handle with care. I also took pictures of it as packaged in the box. It was shipped priority through ebay, which is covered with up to $100 worth of insurance.

Needless to say it made it to the buyer, but the screen got cracked. The rest of the laptop is fine. Ok, so it is covered with insurance, but now what? Do I tell the buyer he should file a claim or do I file the claim and have the funds sent to the buyer (it has that option on the online form)? If USPS asks for the item once the claim is through, the buyer has it, and I read on USPS website that the item should not be reshipped. My concern then is what to do if the buyer tries to file a claim with ebay after USPS claim is started?

[ponylady]

I am on my phone due to being out the evening. I do believe you are the one who has to file the claim. I will elaborate more when I get back to my desktop.

[LittleSpiffy]

I recently sold my broke laptop on ebay for parts. Everything worked on it except the motherboard had gone out in it. A guy did a BIN for $65 on the item. I packaged it in a laptop box with clamshells that floated the laptop and I believe it was packaged securely enough to ship through the mail, and for good measure marked all over handle with care. I also took pictures of it as packaged in the box. It was shipped priority through ebay, which is covered with up to $100 worth of insurance.

Needless to say it made it to the buyer, but the screen got cracked. The rest of the laptop is fine. Ok, so it is covered with insurance, but now what? Do I tell the buyer he should file a claim or do I file the claim and have the funds sent to the buyer (it has that option on the online form)? If USPS asks for the item once the claim is through, the buyer has it, and I read on USPS website that the item should not be reshipped. My concern then is what to do if the buyer tries to file a claim with ebay after USPS claim is started?

Refund the buyer his money through eBay.  Then, take screen caps of his email/pictures saying the laptop screen was broken.  Also take a few screen caps of your eBay listing.  Submit the screen caps with your USPS claim.

I did this with a Kitchen Aid mixer that broke during shipment.  I let the buyer keep the item and refunded him immediately through eBay.  USPS is pretty good about resolving claims (I got my check in the mail within the week).
 

[elish2]

I refunded him and added a message to send me some more pictures of the break. Only one photo showed it really well since reflective surfaces can make it hard to show. I will file a claim with USPS on it and see what happens.