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I agree, I'd try Paypal since you can technically prove it's at a post office. It's not your fault they didn't change addresses. That really Sucks and poor form on the buyer! Thanks for sharing there ebay name, going on blocked list! They are dishonest for even opening a case when they can see you clearing shipped it. And of course this isn't new behavior for ebay, they seem to be getting worse and worse. If/when the package makes it back to you, then I wouldn't reship to the buyer but consider my transaction with them cancelled. Let them find the pony from someone else. Good luck with everything and I don't think you did anything wrong at all!
Sadly it isn't that different people saw it. The buyer never updated the address nor provided me with new address and ebay acknowledge that the buyer gave me the wrong address. I'll copy what ebay said as I can't believe it to be honest!"You shipped the My Little Pony toy to your buyer "katinka_1980" however, because of the fact that your buyer had sent you a wrong shipping address, the item was sent back to you (Gaspode note: Incorrect - it is still in Germany waiting at post office for buyer to collect which they haven't bothered to try and do). Allow me to assist you with this.I have reviewed the claim and noticed that we had closed the claim in your buyer's favour, because he is not in possession of the item, which is on the way back to you. The item should be delivered to you shortly. (Gaspode note - If I'm lucky it'll come back but no guarantees and I'm still out the postage through no fault of my own)We would like to ask you for your understanding that in this particular situation we are forced to deny your appeal."They then gave me a link to German ebay which they said would explain about why its my responsibility. I dont' read German so used Google Translate which isn't very helpful and it seems that the link is nothing about responsibility.They then say "If the package was insured you should be able to receive your money back from the delivery company."erm, nope I don't think they will give me my money back when its not the postage company fault the address was wrong....