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Author Topic: Question About eBay Returns - Broken Item - Answered My Own Question! Delete :)  (Read 356 times)

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Offline LittleSpiffy

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I may be jumping the gun, but wanted to have the information before anything gets complicated.

* Bough a lot of Lady Lovely Locks dolls on eBay
* Paid for Priority Mail (which as we know includes $50 of insurance coverage)
* Dolls arrive today
* Seller shipped via First Class Mail & not the Priority Mail option I paid for
* Lady's Lovely Lock's neck was broken during shipment
* Requested partial refund of $8 by messaging seller directly (paid $25.80 for three dolls, their accessories, and shipping - comes out to $8.60 per doll)

This is where my question comes in:

Under eBay's Money Back Guarantee, it states that if the item is broken, I must return it to the seller and I don't have to pay for return shipping.  So I would have to return the entire lot.  That's fine...

...but it also says that the seller has to offer returns.

Listing states that seller does not offer returns.

Am I still protected? 

Edit:  Duh!  This is why I shouldn't stay up so late.  It blatantly states this on the listing:

"Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing."

So, yeah, it covers broken items...right?

Edit #2: LOL, okay, I think I should just request this to be deleted.  Yes, it covers broken items...and the seller is going to be debited $3 for the return shipping costs.

All is well with the world.  If the seller doesn't want to do the partial refund, it's all going back ;)
« Last Edit: October 15, 2014, 12:42:46 AM by LittleSpiffy »

Offline Ringlets

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:hug:  Its easy to miss or forget something about ebay rules n stuff when you are up late and especially if there is a problem with your item - I think we've all done it at one time or another (I know I have!!)   :hug:
No worries - yes you're covered by ebay buyer protection and I'm glad you've got it all sorted now :bigups:
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Offline ponylady

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I am glad you were able to find out how to proceed. Good luck!
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Offline LittleSpiffy

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Seller gave me partial refund as soon as she read my message :)

All is well!

Offline ponylady

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That's awesome!!! It's always nice to have sellers that are willing to work with you, when things go wrong.
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