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There are two ways you can go about it. If you want to keep her to her contract and have a UPI strike go on her account, then you can open an unpaid item case. Or you can send her a cancel transaction request, get your listing and FV fee's back and relist the item.The choice is up to you Did she give you a solid reason on why she didn't want the item or just she didn't want it anymore?
I'd report it as an unpaid item. They win something then wait more than TWO WEEKS to tell you they don't want it? Not the way to do things on ebay!