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Messages - MaronaPossessed
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31
« on: June 23, 2014, 02:59:59 PM »
I understand the buyer is furious. I mean 80 bucks...that's nearly 100 bucks down the drain. Since you have a tracking number, I would call the post office. They are probably confused about the package. Tell them to send it straight back to you so you can put the correct apt number(i wouldn't trust them putting the number on it manually theirselves) I would also give a partial refund to the inconvenience(shipping and a slight discount of the dvds) to the buyer. I would have asked her about how I would make it right, but then I'm afraid she'll want the dvds for free.  Just remember, you can respond to negative feedback. Not sure about neutral. Also, just take it as experience. Next time it won't happen:)
32
« on: June 23, 2014, 10:41:42 AM »
Honestly, Marona, I would not at all agree to pay return shipping and definitely not any crazy "restocking fee." You said the box (from what you could see inside) was smashed (or at least, "not mint," correct?)... You paid for a "Mint in sealed box" conditioned item. As a collector, part of the item you purchased was the box. (Some parents who buy them for children may not care, but collectors do.)
If you haven't yet shipped out the item, I would respond with something like this:
"Upon further consideration and review of your return policy, I believe I received a damaged item that should be covered in full by your return policy. When I purchased this item, I purchased it with full intention of keeping the toys mint in box; therefore, part of my item is damaged (ie, the collector's box), as it is more damage than just a small dent or scuff. I have no problem shipping this damaged item back to you; however, I will only do so upon a pre-paid shipping label from you or other likewise reimbursement for shipping. While I have always had good impressions of Toywiz, this transaction and lack of customer support is truly making me second guess these initial impressions. If you are unable to authorize this transaction, please forward this conversation onto the next level of management. Thank you."
Now, the policy DOES say something about calling ahead if you are a collector seeking pristine packaging...but we are going to ignore that right now, lol. Did it say anythign about that during the ordering process? If not, we can probably get you around that little loophole haha.
Sorry you're having to go throught his.
My dad is able to ship it for free...but that still doesn't cover what Toywiz did to me. I don't think that paragraph would do anything to Toywiz. In the order form, I left a negative message for them saying that if they send me a box in the condition like that, then I will file a claim for a full refund and take my business elsewhere. EDIT: Sent a response though saying I refuse to pay the restocking fee, and saying that I thought they had high values for customer satisfaction, but it's fraud.
33
« on: June 23, 2014, 09:03:04 AM »
Email update Dear Valued Customer,
Unless otherwise specified, we ship all products new in sealed packaging (commonly termed MISB, "Mint in Sealed Box" condition). Contents are guaranteed mint upon receipt. We do not guarantee against shelf wear or minor damage to packaging during shipping. Returns based on condition of packaging are covered by our standard return policy and subject to a restocking fee. In cases of major damage to packaging, we will specify condition in the item's description or contact the customer for approval before shipment.
Please visit our website with the link provided to view our policies: ToyWiz Mint Condition Policy.
In this case because you notified us before actually opening the packaging, if any of the items are damages we can send you replacement as we have insurance to cover them.
If you would like a full replacement item you would have to ship the item back to us and also pay for the return shipping of the new item to you as well. Im sorry for any inconvenience this may be causing you.
I sure feel like a valued customer since I have to pay return shipping>_> My response: Okay how do I return it to you guys? What form to use? Also I feel it is not fair to pay for return shipping. I paid for the item. I understand I have to pay shipping in order to get the item, but why should I have to pay return shipping for a damaged item? It is the employee's fault, not mine, for sending me a damaged product. EDIT: Response from them: Dear Valued Customer
The items themselves are not damaged the outside box looks like it was damages during shipment. As stated in the previous email we do not guarantee mint packaging only mint product. I have included the return form in the email.
Thank You|jewels
Toywiz.com  My response Fine. I will pay the return shipping. But If I receive another item, or the same item like this, I will refuse to do business ever again and I will spread the word about this incident.
34
« on: June 21, 2014, 01:59:45 PM »
I came back today and got a package from Toywiz: My blind bag box! When I opened the box... http://i59.tinypic.com/jhwis9.jpghttp://i59.tinypic.com/oa7p1y.jpghttp://i57.tinypic.com/50ll4.jpgThe people who packaged this should have known well the contents were damaged already. I took a peek through that hole and it seemed like the box was smashed. I couldn't open it because I knew it it would affect the return policy. I sent an email and demanded a free shipping return, and getting a non-damaged version.. This is the first time I've ever experienced something like this from a trusted company. My birthday was going well today...no worries...and now... 
35
« on: June 19, 2014, 08:05:11 AM »
If your mom opened up a credit card in your name, that's outright fraud, and she can get into serious trouble for it. If she put your name as a co-signer on the card, that's another bucket of apples entirely (but since you don't know about, she did it without telling you, either way!)
Good luck, either way!
No I remember now. She opened it with my approval. Anyways, she called and canceled it. Thanks all^^;
36
« on: June 15, 2014, 04:42:03 PM »
Have you ever bought anything from the Home Shopping Network? Because that is what HSN is 
Nope. I know what it is though...the only person that would buy from it would be my mom. I've already contacted the agency about it. Waiting for a response...hopefully that was the right place.
37
« on: June 15, 2014, 03:40:51 PM »
My credit score on capital one shows I have an account open for CCB/HSN. Those look unfamiliar to me...so who do I contact/check with/etc to know what this account is? Thanks and sorry if it's the wrong place X_X;
38
« on: June 11, 2014, 03:41:31 PM »
Daaaang Foxy 
39
« on: June 11, 2014, 03:40:43 PM »
My Fashion Style Princess Luna^^
40
« on: June 10, 2014, 12:00:47 PM »
bump. Thank you all. We're doing good^^
41
« on: June 06, 2014, 01:05:14 PM »
Saw the baby...OOOOHHH MYYYY GOOOD CUUUUTE!>w<
42
« on: June 03, 2014, 03:11:34 PM »
Bump. Thanks again all^^
43
« on: June 01, 2014, 04:55:44 PM »
That "Spike is best pony" bit.... 
44
« on: May 30, 2014, 05:57:43 PM »
Okay. Thank you for the advice, mods. I'll go leave the feedback now.
(sorry if I sounded like I was ordering you guys to do something! I really just wasn't sure how to proceed at all)
I wouldn't worry about it. To be honest, I know how you feel and I would do the same:(
45
« on: May 28, 2014, 01:54:20 PM »
I looooove FF. But I must say... I have the music on Cd's and MP3 high quality... I'm kinda satisfied 
But will sign the petition because it will make you happy
Don't do it to make me happy(though I appreciate it ), but if you approve of what needs to be done:)
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