The MLP Arena
Pony Talk => Pony Corral => Topic started by: Tulips on September 08, 2015, 12:39:41 AM
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I've just received my Funko Hikari Rainbow Dash regular version and am shocked at her poor quality! Everything I've heard about Hikari has led me to believe that their high price and limited run would ensure they are of top quality, but mine is worse than the Funko Vinyls I own!
I'm going to be writing an email to Funko to express my extreme disappointment over the poor quality of this so called 'premium quality collectable', especially since I forked out $130AUD ($90USD) for her from an Australian distributor.
I though I'd post this in the Corral instead of the Support forum so more people would see my warning, but I am still asking for advice. If it needs moving feel free. ^.^
Here's some photos I took of my Rainbow Dash with her flaws pointed out. Am I right to complain, I'm not just being picky am I? Tell me she really is terrible quality. What should I do?! :cry:
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Closeup of wing gap...
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I wouldn't call that "premium collector's quality" O-o I would be super-disappointed, too. Especially at that price!
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oh I see why youre disappointed :/ so much money and thats what you got :( really sorry to hear that!
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Wow, it looks like a piece of rubbish that has already been spent some time in the trash can ... And for that price.
I'd be extremely disappointed and angry too.
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I apologize because I was someone who sang the praises of the Hikari figures based on my rainbow Stay Puft (who really has zero problems... I wasn't lying!) but...wow. That's bad.
Although I think most people keep their figures in the boxes, which would explain the lack of complaints on the Funatic forums. I hardly ever see mentions of bad quality, which I guess makes sense if these people aren't looking at and inspecting the whole thing.
You have every right to complain. Almost makes me want to cancel my metallic Rainbow Dash Hikari order. :cry:
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Wow, that's terrible.
:( I hope this company has good customer support. At that price point, you deserve something of higher quality.
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Oh no!! That's awful :( I don't collect Hikari but I've heard great things about the line and the quality so I'm surprised yours has so many flaws.
If you're planning on emailing Funko only just know they likely can't do anything other than tell their manufacturer...I ordered a convention exclusive Funko Pop figure from one of their authorized retailers and it was missing an arm. I emailed them and they said they can't replace because they don't have any on-hand and there was nothing they could do. I did email the retailer (it was actually an Austrialian one, Popcultcha) about it and, even though it was sold out, the customer service rep searched their warehouse and hunted down a new figure for me and sent it out free (it took him almost a week to find one, I honestly thought he was just jerking me around but he legitimately looked for a replacement).
Even though they likely can't do anything, I think you should still email Funko so that they know there's an issue and can talk to their manufacturer to have it fixed for the next production. But definitely contact the retailer you bought the figure from since they may be able to actually do something for you.
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You have every right to complain! For that price you should have something a lot better than this!!
I bought figures that were only half the price of this and that looked A LOT better than this. I'm sorry this happened to you, hope you can work something out!
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Wow, that is shameful quality for that price. Hopefully it's just a one-off bad one and the others people ordered are fine. I would definitely send in a complaint, it can't hurt!
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Oh DEAR! :shocked: Thats just as bad quality as the first wave of regular Funko ponies! I see lines on her body too, like scratches or where it didnt mold properly! So dissapointing! Not worth $90. Maybe like $14 for the quality.
Have they had the purpleish ombre one for sale yet? Thats the only one I want and the quality doesnt look too terrible on that one. So far its the metallic amd regular version released, right?
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Have they had the purpleish ombre one for sale yet? Thats the only one I want and the quality doesnt look too terrible on that one. So far its the metallic amd regular version released, right?
Yeah, that's it so far. There's also no guarantee that all of the different versions we saw will actually get made, so keep that in mind.
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Wow. Those Hikari figures are not cheap and that kind of quality control is disgusting, especially considering how simple the pony designs are (and really, Funko, they are super duper simple). You could buy a highly-detailed and near flawless Japanese figure for that sort of money. Heck, Hasbro's £2 blind bags have fewer flaws than that...
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Waw...the quality doesn't look any better than that of a regular Funko. So much for the "Funko has bad quality because of their cheap prices".
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I am sure Funko or the retailer you bought her from will give you a refund if you are not happy? Funko is a pretty awesome little company and they are really good to their fans and customers so you could always contact them directly if going through the retailer didn't work out?
I am a little shocked you paid $90 for her though since she is only supposed to be $59? Was shipping $30 or something? If not you got ripped off from someone for sure... http://www.geminicollectibles.net/funko-my-little-pony-original-rainbow-dash-hikari-sofubi-vinyl-figure-le-700-pre-order-arriving-sept-9-2015/
Maybe I am more used to buying hand-finished things but I am not seeing terrible flaws (to me) the gaps seem to be related to having to cast Dash in multiple pieces- and I'm not so sure the line on the eyes is a misprint? It is not perfect for sure- but maybe I am just not as picky. My vinyls have some pretty horrendous flaws- and their packaging is a mess usually...
I am really sorry your pony seems to have flaws though and that you are disappointed!
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I'm sorry that you aren't happy with your hikari. I have not seen any of the RD production pieces. I did see the samples that were on display at toyfair but don't really know about the flaws.
The wing gap is not great.
I do hope that the retailer or Funko can help you.
I wonder if those hoo have pree-ordered in the US will get them soon. I also wonder how many variants will be released.
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I apologize because I was someone who sang the praises of the Hikari figures based on my rainbow Stay Puft (who really has zero problems... I wasn't lying!) but...wow. That's bad.
Although I think most people keep their figures in the boxes, which would explain the lack of complaints on the Funatic forums. I hardly ever see mentions of bad quality, which I guess makes sense if these people aren't looking at and inspecting the whole thing.
You have every right to complain. Almost makes me want to cancel my metallic Rainbow Dash Hikari order. :cry:
I just wanted to quickly mention that the way she displays in box is pretty weak too. She's not posed like in the promo pictures, I'd say if you want to display MIB maybe flip her around? (But then you have even more plastic in the way...) Several flaws were easily apparent the second I saw her too.
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In any case I have contacted PopCultcha to request either an exchange of one that is not flawed, or a return for a full refund. The email I sent to Funko was more to just point out that I was disappointed and to warn them that I may not be the only one. These Hikari are meant to be painstakingly worked on for perfection, they even have a tag that so proudly proclaims this, mine is just shocking. I gave them the number of my figure too, in case they want to investigate who put it together so sloppily.
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Oh weird- the display is very strange ! Part of the appeal for Hikari is a mirrored box that displays the figure well- this seems to be a very strange placement.
I wonder given the flaws you have seen and the very strange box placement if these were rushed out or something?
I ordered the metallic one but it hasn't even shipped yet- it seems crazy to me that Popcultcha got these before anyone else !
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is there a chance that the people you got it from, bought the rejects from places like tao bao?
that's the only way i can see that kind of quality problem slipping through.
didn't read what everyone wrote, but i would definitely complain and see if you can either exchange or get a refund.
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Yeah, the placement in the box is very odd. Every other Hikari figure I've seen has looked just fine while displayed in the box. With the way Rainbow Dash is facing in this one, it seems like they just threw her in there without really thinking about how she'd look.
I guess we'll wait until someone else pops up with the same figure and do some comparisons. Just like Galactica, I ordered the metallic one and those haven't shipped yet. Really hoping not to run into similar problems!
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Wow, that's the exact opposite way they should have had her facing in the box. What the heck?
The flaws are unacceptable for something that expensive. Especially the misprinted eye. Even blindbags USUALLY have the eye in the right place.
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Yeah, the placement in the box is very odd. Every other Hikari figure I've seen has looked just fine while displayed in the box. With the way Rainbow Dash is facing in this one, it seems like they just threw her in there without really thinking about how she'd look.
I guess we'll wait until someone else pops up with the same figure and do some comparisons. Just like Galactica, I ordered the metallic one and those haven't shipped yet. Really hoping not to run into similar problems!
I wonder if Funko did not require final approval of box placement because all the OTHER Hikari to date are generally humanoid figures that clearly face forward-
Like these guys:
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I also wonder if they placed her that way because the box art shows her facing that way ???
Has anyone else received this figure yet? I truly hope the Metallic Dash (and future MLP Hikari) are facing the right way - she really looks like she is in the box backwards by design...? So weird. If so this will be one Hikari figure that I do not hesitate to take out of the box...
EDIT:
Well looking at the promo pictures- http://news.entertainmentearth.com/wp-content/uploads/2015/05/MLP-Rainbow-Dash-Hikari-Exclusive.jpg
I think I see what happened.
Funko appears to have approved Dash facing FORWARD- (like all Hikari)
I bet she didn't fit in the box they designed so they decided to turn her a bit to fit. Don't know why they turned her to the right and not to the left- maybe it had to do with the box design? But I think all the ponies will have similar placement.
Post Merge: September 08, 2015, 04:57:05 PM
Okay - so there is another "in-hand" photo of regular dash on ebay- and I am not seeing the wing gaps or the line- (although the pony isn't out of box so it is hard to tell)
So maybe yours (OP's) IS exceptionally flawed in which case you should definitely get a replacement
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I can't beleive the wing gap.....this is basicly just a super expensive, normal Funko in a different pose :C Was hoping these would be so much better...
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Hopefully they aren't all like this, and this one just happened to get past QC accidentally, guess we will find out! Also hopefully they will send you a better one.
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Even Mc Donalds toys are in a better shape.... So sorry that this happened to you! X
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Okay - so there is another "in-hand" photo of regular dash on ebay- and I am not seeing the wing gaps or the line- (although the pony isn't out of box so it is hard to tell)
So maybe yours (OP's) IS exceptionally flawed in which case you should definitely get a replacement
I think I found the one you're talking of, but the picture only shows MIB... and from what I can see it might have a little wing and neck gap as well, though it's tricky to tell. This is worrying. I think I'm going to be asking for a refund instead of a replacement, Australian consumer law will protect me if PopCultcha puts up a fight but they've been pretty good in the past.
... it seems crazy to me that Popcultcha got these before anyone else !
Popcultcha somehow frequently gets exclusives before other stores. I've bought SDCC exclusives from them on the first day of the con, I think they are actually Australia's official Funko distributor and have a relationship with the company. (I may be misremembering though)
is there a chance that the people you got it from, bought the rejects from places like tao bao?
that's the only way i can see that kind of quality problem slipping through.
didn't read what everyone wrote, but i would definitely complain and see if you can either exchange or get a refund.
I'd hope I don't have a reject. It came with the individually numbered card to prove its authenticity. I think perhaps they just dropped the ball on this one and are possibly going to piss off a lot of collectors. I really do hope maybe it was just a small batch or just mine, and not all 700 are messed up.
EDIT: PopCultcha has replied to my message and said "I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."
Well, I'm going to politely rip them a new one.
:enraged:
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:cry: sorry you've been let down like this! I'd be so upset.
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EDIT: PopCultcha has replied to my message and said "I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."
Well, I'm going to politely rip them a new one.
:enraged:
What?!?
:/ that is insane to me. Both in part of pop cultcha and funko. They should take it back because you are unsatisfied... That's just proper customer service.
And what the heck, that's approved quality control?!
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EDIT: PopCultcha has replied to my message and said "I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."
Well, I'm going to politely rip them a new one.
:enraged:
What?!?
:/ that is insane to me. Both in part of pop cultcha and funko. They should take it back because you are unsatisfied... That's just proper customer service.
And what the heck, that's approved quality control?!
PopCultcha have a policy where they claim they will not accept returns of Funko Pop! or Vinyl due to small flaws caused by mass production. I argue that this policy shouldn't apply to Hikari because they are not mass produced but limited run and premium quality. In any case their policy doesn't mean jack, Australian Consumer Law protects me and if they don't accept a return for a refund I can lodge an official complaint, their policy is actually against the law.
I thought I should also mention, in their reply to me the PopCultcha rep also said that they had another Rainbow Dash Hikari on their desk that didn't have joint issues but did have paint and eye issues. They haven't checked their warehouse stock but it sounds like they're all uniquely flawed. Funko defend this as no two figures are exactly the same, but for that price I was expecting better. I also believe that at the very least the figure should be assembled correctly, her wings are permanently glued in those atrocious positions.
I'm yet to hear back from Funko (which I figure will take a few days), I'll keep people posted. I'm hoping this thread can be used as a warning but I feel like I'm starting to rant a little too much. :blush: I'm just so appalled and want to share as much info as I can in case it helps others who may end up in my position.
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Wow, that is shameful. A misprinted eye and a visible gap between wing and body are absolutely flaws.
I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
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I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/
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EDIT: PopCultcha has replied to my message and said "I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."
Well, I'm going to politely rip them a new one.
:enraged:
What?!?
:/ that is insane to me. Both in part of pop cultcha and funko. They should take it back because you are unsatisfied... That's just proper customer service.
And what the heck, that's approved quality control?!
PopCultcha have a policy where they claim they will not accept returns of Funko Pop! or Vinyl due to small flaws caused by mass production. I argue that this policy shouldn't apply to Hikari because they are not mass produced but limited run and premium quality. In any case their policy doesn't mean jack, Australian Consumer Law protects me and if they don't accept a return for a refund I can lodge an official complaint, their policy is actually against the law.
I thought I should also mention, in their reply to me the PopCultcha rep also said that they had another Rainbow Dash Hikari on their desk that didn't have joint issues but did have paint and eye issues. They haven't checked their warehouse stock but it sounds like they're all uniquely flawed. Funko defend this as no two figures are exactly the same, but for that price I was expecting better. I also believe that at the very least the figure should be assembled correctly, her wings are permanently glued in those atrocious positions.
I'm yet to hear back from Funko (which I figure will take a few days), I'll keep people posted. I'm hoping this thread can be used as a warning but I feel like I'm starting to rant a little too much. :blush: I'm just so appalled and want to share as much info as I can in case it helps others who may end up in my position.
What a terrible response! Maybe you should contact Funko direct?
I hope my metallic dash looks okay- I have never had problems with Hikari before- but looking at them now I don't see the potential for flaws like Dash has. Most of them have blended colors and single color eyes- and no joints that need to be glued (like the wings)- so I am worried the gaps and flaws may appear in ALL the Dash Hikaris...
I've noticed that most of my vinyl ponies have large gaps where the tail is glued in
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Maybe we all need to let Funko know the problems with these figures? I won't say anything until I get mine, of course, but all of their other Hikari figures have had the same standard shape and pose. Having a pony Hikari figure in such a dynamic pose is new for them, and while that doesn't excuse the flaws, it's obvious that they didn't go the best route with her wings and such.
With the vinyl figures, the complaints about the Luna and Celestia release (the tails and wings breaking off) were so rampant that the glitter variants are now noticeably different from before, making them harder to break. I have a feeling Funko will listen and perhaps try to fix things when they release the other Hikari variants. Their customer service does seem to be pretty good.
As for PopCultcha, I'm sorry their response was so crappy. That really sucks. :mad:
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Maybe we all need to let Funko know the problems with these figures? I won't say anything until I get mine, of course, but all of their other Hikari figures have had the same standard shape and pose. Having a pony Hikari figure in such a dynamic pose is new for them, and while that doesn't excuse the flaws, it's obvious that they didn't go the best route with her wings and such.
With the vinyl figures, the complaints about the Luna and Celestia release (the tails and wings breaking off) were so rampant that the glitter variants are now noticeably different from before, making them harder to break. I have a feeling Funko will listen and perhaps try to fix things when they release the other Hikari variants. Their customer service does seem to be pretty good.
As for PopCultcha, I'm sorry their response was so crappy. That really sucks. :mad:
I will be interested to see what other ponies look like. I don't think everyone should complain about the OP's pony- but sure if you get a flawed pony definitely report the issue.
Agree the design may be the culprit. I hope that means they will reengineer the product and not dump it completely ... (wing gap or not I want the rainbow clear glitter versions and the gummy candy looking version pretty bad)
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I will be interested to see what other ponies look like. I don't think everyone should complain about the OP's pony- but sure if you get a flawed pony definitely report the issue.
Agree the design may be the culprit. I hope that means they will reengineer the product and not dump it completely ... (wing gap or not I want the rainbow clear glitter versions and the gummy candy looking version pretty bad)
Yeah, I meant that those of us who are getting figures should definitely complain if we have any issues with ours.
Same! I really do love the look of these figures, and I especially love the rainbow gradient ones. I don't want the problems to be so bad that it keeps me from buying any future releases. :(
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Wow, I'm really surprised at Popcultcha's response. Sorry about that...hopefully you can work something out with them?
I definitely agree that the issues are likely caused by the design of the figure. All the other Hikari figures have a standard pose except for RD. MLP is a pretty popular line for them so hopefully they don't dump the line and just re-work it like they did with the vinyl figures. If I do get into Hikari, it will probably be because of MLP because RD is the first Hikari that I really, really like so I hope they fix any issues with the figure and keep making more characters.
I haven't seen anyone else post about Hikari RD but if other figures have flaws too, its definitely something that should be brought to Funko's attention.
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I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/
Funko claims this on a card included with the Rainbow Dash .
"Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."
So a human put mine together and deemed it acceptable to sell.
I urge anyone who has ordered one, or the metallic version, to check it over thoroughly and contact Funko about any significant issues you find. I have nothing against Funko, I have many of their Vinyl and Pop ponies, but receiving a Hikari that is lower quality than their mass produced Vinyls? The company needs to know so they can work to correct their mistakes. I just sincerely hope mine is a terrible fluke. :P
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I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/
Funko claims this on a card included with the Rainbow Dash .
"Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."
So a human put mine together and deemed it acceptable to sell.
I urge anyone who has ordered one, or the metallic version, to check it over thoroughly and contact Funko about any significant issues you find. I have nothing against Funko, I have many of their Vinyl and Pop ponies, but receiving a Hikari that is lower quality than their mass produced Vinyls? The company needs to know so they can work to correct their mistakes. I just sincerely hope mine is a terrible fluke. :P
but doesn't mean they didn't used a machine to put it together :) I cannot see a human using elbow grease these days to put anything together XD
in any case I'm looking at a larger image of the rainbow translucent Hikari RD, one that was in the toy fair or wherever they were first shown.. It looks like her tail and at least the viewable wing might have a gap but I would have pretty much chalked those display ones up as just that.. display which often has flaws XD
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I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/
Funko claims this on a card included with the Rainbow Dash .
"Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."
So a human put mine together and deemed it acceptable to sell.
but doesn't mean they didn't used a machine to put it together :) I cannot see a human using elbow grease these days to put anything together XD
The whole point of sofubi-style toys is that they're hand-crafted in small batches with a greater attention to detail. The only machines being used in their production would be a rotocaster and an airbrush. This level of "artisan" craftsmanship is the reason behind the higher price point. Individual variations are to be expected from handmade items, but not glaring flaws like smudged paint and glue smears. That's just shoddy.
I hope you can get your money back without too much fuss, Tulips. This is really unacceptable quality for a so-called premium figure. :( Shame on Funko for letting it through in such a state, and shame on PopCultcha for dragging their heels on refunding you.
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Even if they were assembled by machines, though (like the Funkos are) it boggles my mind that they can't get it right.
I just picked up one of my Transformers at random and he has nine separate pieces of plastic in his arm alone, all perfectly flush with each other, no weird gaps. I don't understand how Funko has these apparently epic struggles to stick a wing or tail on. Mystifying.
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Tulips, hope you're able to get a refund/be able to return it. I'd call the obvious lack of QC a major item fault, so definitely request a refund from Popcultcha citing consumer law. "Variations" my foot. All the best! Let us know how it goes :)
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Good news everyone! After politely mentioning to PopCultcha that I had rights under Australian Consumer Law they have agreed to a full refund and have already sent a Post Return Label. I'll be able to send her back this weekend then receive my refund and wash my hands of this Hikari. ^.^
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I could of done a better job painting and assembling that pony and that is sad.
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That's such good news Tulips! What a fiasco though. I can't believe the quality issues with such an expensive figure. For that price, you'd assume they would be better than the regular Funkos, not worse :-/
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Congrats Tulips! I'm glad you're getting a refund. It's a shame you had to argue for it.
I's clear that Funko used the same kind of mass production techniques to make all their lines. I have so little faith in Funko I won't even buy a figure unless I can see it in person. When I saw the announcement for this RD, I had a feeling they weren't going to do anything special for it. It really does look like a cheap $10 figure they slapped a fancy label on. :(
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Good news everyone! After politely mentioning to PopCultcha that I had rights under Australian Consumer Law they have agreed to a full refund and have already sent a Post Return Label. I'll be able to send her back this weekend then receive my refund and wash my hands of this Hikari. ^.^
That's wonderful that they're finally cooperating! Ugh, I'm so sorry you had to be disappointed like that! :( Totally not cool.
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Oh yikes! That is really disappointing. I am normally someone who very much points out these toys are cheap and mass market so we need to be more willing to accept the small issues. But this is clearly designed and priced as a collectible in limited quantities. That in itself should be enough to ensure better quality!
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Good news everyone! After politely mentioning to PopCultcha that I had rights under Australian Consumer Law they have agreed to a full refund and have already sent a Post Return Label. I'll be able to send her back this weekend then receive my refund and wash my hands of this Hikari. ^.^
Glad to hear it!
This prompted me to go ahead and cancel my pre-order for the metallic one from Entertainment Earth. Considering all the other things I'd rather spend money on right now, I can't justify spending $79 on something that I was expecting to be of better quality. Maybe the metallic ones will turn out better, but I'll save my money for a variant I'm really looking forward to.
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My Rainbow Dash Hikari has arrived today! This is my first Hikari figure, and I'm very pleased with her, she has a great paint job! No glue, big gaps, nothing like that. I would recommend her for sure she is quite the cool figure!
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Definitely complain. You paid too much money to get something of such extremely poor quality! That is so disappointing!
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Another person on the Funko forum got one too- and it sounds like there were no paint issues or gaps- but she very easily topples over (I think an unfortunate side effect of the design).
I suspect we may see at least the regular Rainbow Dash (who is not an exclusive) fairly cheap at some point on ebay so you might want to wait. (Edition was pretty big).
But... I do still hope they sell well enough to justify the gummy-candy and rainbow gradient looks...