The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ClosetAvalanche on July 13, 2013, 04:27:50 PM
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:mad:
User ID: sarityler
Feedback left: Item came quickly and as described. Smooth transaction.
Left a 3 in item as described and a 2 in shipping time!
User ID: weazie2
Feedback: Great Pony, Thank you so much :)
Left a 1 in shipping and handling charges- shipping was clearly listed in auction!
These two little gems have cause me to pay more in fees now. I seriously hate Ebay :mad:
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Blocked...so sorry you had to deal with these crummy star dingers but thank you for letting us know
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blocked, dang I'm sorry to hear you have to deal with that
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Excuse my ignorance here, but how do you know exactly who gave you a low star rating?
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I believe weazie2 is a member here. You might want to try to work it out with her here and find out what happened.
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Ebay's new star rating system is a huge disappointment, it isn't even reliable ,I have even contacted one guy because he gave me a 3 star rating on shipping time and I shipped the SAME DAY as pmt was received, he got his item in 2 business days... I asked why I deserved a low rating and he said, oh...oops I didn't mean to I was just leaving feedback for a bunch of sellers at once and just gave EVERYONE 3 stars!! What???? really genius system to actually rate with, if people were more thoughtful when leaving feedback that wouldn't be the case but unfortunately some are not :( ebay is getting to be a sad place to be for sellers :(
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The star system is seriously a joke, anything less than 5 may as well be a zero with the way ebay reacts. The most annoying star must be shipping time, so many people use it to rate how long a package took to arrive when it's meant to be how long it took the seller to send.
Sorry you got dinged :(
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Sorry to hear that, thanks for letting us know... Their blocked on our account.
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:mad:
User ID: sarityler
Feedback left: Item came quickly and as described. Smooth transaction.
Left a 3 in item as described and a 2 in shipping time!
User ID: weazie2
Feedback: Great Pony, Thank you so much :)
Left a 1 in shipping and handling charges- shipping was clearly listed in auction!
These two little gems have cause me to pay more in fees now. I seriously hate Ebay :mad:
*hugs* Thanks for letting me know. I should now be thankful for those who leave me 4 instead of 3,2,1 . :( *double hugs...no...triple hugs!!!*
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Excuse my ignorance here, but how do you know exactly who gave you a low star rating?
Yeah, I can't figure that out either. At least not on my account, personally. How is it that you know?
Sorry to hear you are upset, but don't worry because I have a feeling eBay will likely be changing the DSRs sometime in the future.
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:mad:
User ID: sarityler
Feedback left: Item came quickly and as described. Smooth transaction.
Left a 3 in item as described and a 2 in shipping time!
User ID: weazie2
Feedback: Great Pony, Thank you so much :)
Left a 1 in shipping and handling charges- shipping was clearly listed in auction!
These two little gems have cause me to pay more in fees now. I seriously hate Ebay :mad:
*hugs* Thanks for letting me know. I should now be thankful for those who leave me 4 instead of 3,2,1 . :( *double hugs...no...triple hugs!!!*
The sad thing is that unless someone leaves you 5 stars, they might as well be leaving 4's and less, every star that isn't a 5 slowly eats away at a sellers discounts and top seller status and it's really unfair... and honestly wouldn't it be nice to be able to leave honest feedback about a buyer, not every buyer is a positive experience for a seller... some are downright rude and hard to handle, yet we can only ever leave positive feedback....
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Excuse my ignorance here, but how do you know exactly who gave you a low star rating?
Yeah, I can't figure that out either. At least not on my account, personally. How is it that you know?
Sorry to hear you are upset, but don't worry because I have a feeling eBay will likely be changing the DSRs sometime in the future.
I usually tell when I constantly check my 5 stars and the recent reviews. For two? Nnnnot sure:X
:mad:
User ID: sarityler
Feedback left: Item came quickly and as described. Smooth transaction.
Left a 3 in item as described and a 2 in shipping time!
User ID: weazie2
Feedback: Great Pony, Thank you so much :)
Left a 1 in shipping and handling charges- shipping was clearly listed in auction!
These two little gems have cause me to pay more in fees now. I seriously hate Ebay :mad:
*hugs* Thanks for letting me know. I should now be thankful for those who leave me 4 instead of 3,2,1 . :( *double hugs...no...triple hugs!!!*
The sad thing is that unless someone leaves you 5 stars, they might as well be leaving 4's and less, every star that isn't a 5 slowly eats away at a sellers discounts and top seller status and it's really unfair... and honestly wouldn't it be nice to be able to leave honest feedback about a buyer, not every buyer is a positive experience for a seller... some are downright rude and hard to handle, yet we can only ever leave positive feedback....
Yeah...I know...:(
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Yes feedback for buyers needs revision as well, I just had a situation where I left a very well deserved negative feedback for a seller who was a complete nightmare to deal with, unprofessional, rude, a liar and a thief . Anyway the same day I left the feedback he got his friend to buy one of my items to mess with me and leave a negative for me. I would like to be able to leave that friend of his a negative too just for being immature and dishonest along with him! However...Unfortunately for him I have been around eBay for years and I wasn't born yesterday so I refunded the girl immediately and I am canceling the sale. I mean what did he think I wouldn't notice the coincidence that they live 15 min away from each other and she has not purchased anything in over 3yrs and when she did back then it was exotic dance wear... Not ponies lol. eBay needs to revise the buyer and seller feedback systems so it is fair for both
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Yes feedback for buyers needs revision as well, I just had a situation where I left a very well deserved negative feedback for a seller who was a complete nightmare to deal with, unprofessional, rude, a liar and a thief . Anyway the same day I left the feedback he got his friend to buy one if my items to mess with me and leave a negative for me. I would like to be able to leave that friend of his a negative too just for being immature and dishonest with him! However...Unfortunately for him I have been around eBay for years and I wasn't born yesterday so I refunded the girl immediately and I am canceling the sale. I mean what did he think I wouldn't notice the coincidence that they live 15 min away from each other and she has not purchased anything in over 3yrs and when she did back then it was exotic dance wear... Not ponies lol. eBay needs to revise the buyer and seller feedback systems so it is fair for both
I'm sorry to hear that you've been having problems like this, it really is sad, ebay used to be great, but I'm starting to think that I don't want to buy or sell on ebay, just because of all the changes and how things work.... We've had problems on both the buying and selling end of things, I have to say though, we always try to work things out, we don't leave negatives often if ever... and we always try to keep communication open at all times... As far as the star system goes, it's terrible... the shipping one is the biggest problem, because as someone earlier stated it's meant in regards to how long before it's shipped, not how long before it reaches you...
We had a seller that we purchased a special pony from and a week went by and our item still hadn't shipped, we contacted them and they apologized, something about multiple shippings and labels etc... We still gave them good everything because they were nice and apologetic etc... some buyers and sellers are so anti customer service that they shouldn't be a part of the ebay community lol...
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I completely agree! And the issue I had with my buyer and the issue with this feedback retaliation both happened with in a 12hr span! What a crap storm, when it rains it poors I guess :(
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The only way I can explain the star system is just like tips.
No matter how good the service is, they always have to find a drawback, a complaint, and then ding you. The stars are the equivalent of tips. You do everything to earn the most, but they always justify leaving the very least they can. Those who make you jump through the most hoops are always the worst, and the thing is, they think it's somehow anonymous, because there's no element of confrontation, or so they think. Same with tips. If they actually had to tell you face to face what they were going to give you for a tip/star rating, and why they were justified in that, the world would be a much better place.
- Former Ebay seller - Current Server
PS: This is why I refuse to deal ponies anywhere but the arena. I do not understand how ANYONE can be making a living selling ponies or any vintage toys. I dealt with HIGH END dolls that were upwards in the value of $1200 or more, and would make good profits on them, but with what ebay and paypal took from me, I was hardly making enough to scrape by. I cannot imagine shipping so many packages for such a measly payoff. I guess some people have a lot more patience. :/
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Here is a video explaining how it works. There's a little work involved, but it's worth it.
http://www.youtube.com/watch?v=JI6vzUo356k
I really hate the DRS system, it's stupid and confusing to new buyers.
Oh, and let's not forget Ebay's new brilliant idea to add a pop-up that tells you how many buyers are looking at the item.
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MiRaja, that's a good comparison.
): It's like I always say, there was a day that I shipped a package within 4 hours. And I still got a star or two dinged for shipping time. (And it really didn't take too long to get to them either).
So there is still the factor of people not even understanding what they are rating. And I feel like that star should be based on if it gets to the post office, early, on time, or late. I think it'd be better then buyers who think that sellers are also responsible for the time that USPS takes.
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I'm realizing I don't know exactly how the star ratings work. In my opinion 4 stars is still a great rating, are seller actually penalized for recieving anything less than 5 stars? Thats just utterly stupid.
Oh, and let's not forget Ebay's new brilliant idea to add a pop-up that tells you how many buyers are looking at the item.
I have wondered about this, what on earth is supposed to be the point of it?
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I'm realizing I don't know exactly how the star ratings work. In my opinion 4 stars is still a great rating, are seller actually penalized for recieving anything less than 5 stars? Thats just utterly stupid.
Oh, and let's not forget Ebay's new brilliant idea to add a pop-up that tells you how many buyers are looking at the item.
I have wondered about this, what on earth is supposed to be the point of it?
As far as the stars go, a seller is supposed to maintain an average of 4.80 per DSR category, so although in any other world 4 stars wouldn't be a bad thing, in ebay land, less than 5 stars slowly eats away at the seller until it officially dings them...
I despise that new pop up that comes up when you're viewing an item, I personally think it's supposed to make you feel an urgent need to bid or buy right away, it gives you the feeling that if that many people are viewing it, it must be popular, and therefore you better act first or you'll miss out on it...
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MiRaja, that's a good comparison.
): It's like I always say, there was a day that I shipped a package within 4 hours. And I still got a star or two dinged for shipping time. (And it really didn't take too long to get to them either).
So there is still the factor of people not even understanding what they are rating. And I feel like that star should be based on if it gets to the post office, early, on time, or late. I think it'd be better then buyers who think that sellers are also responsible for the time that USPS takes.
And again, ebay is like serving. People don't understand how the star system works just like they don't understand how tipping really works, that we don't even get paid min. wage or the fact that we tip out other employees in the house based on our SALES and not our tips, and because of that, if you shaft your server, they end up paying for you to eat out, just like bad stars make you pay more to do the same crap. It's all freaking ridiculous.
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Unjustified star dingers are so frustrating!! :mad: Thanks for letting us know!
I had a very *challenging* buyer a few weeks ago. They haggled relentlessly, requested that I ship to a country I normally do not, sent me messages on a DAILY basis asking where her package was (also requested the cheapest shipping which of course means no tracking). All I could do was send her a copy of the receipt from the post office and reassure her that standard international post takes more than 3-5 days. :argh: I was as nice as pie in the messages even though I was not having such nice thoughts. :P So, the pony arrived safely in less than 2 weeks.
She dinged my shipping time and cost of shipping :shocked: despite having shipped her item out the very next day (after receiving payment- which she put off for several days) and I charged her the ACTUAL shipping cost.... Mind you I did not charge her for the new bubble envelope, the tissue paper, or bubble wrap that I sent her pony in.
I was feeling brazen and decided to send her a follow up message. I told her that I really appreciated her purchase and was sorry to learn that she was dissatisfied with the cost of shipping and shipping time. I went on to explain that I shipped it the day after receiving payment and that she was charged the actual cost to ship the pony.
She sent me a message back indicating that she thought that the stars were more generalized. Like, how long it actually took in transit and her general feelings about paying $6 and change for shipping. :| :| :| :facepalm:
Until I somehow take over the US postal service I imagine I will continue to get star dingers in these two areas.
Sorry, if I hijacked this thread a bit... I went off on a rant!!! :blush:
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Unjustified star dingers are so frustrating!! :mad: Thanks for letting us know!
I had a very *challenging* buyer a few weeks ago. They haggled relentlessly, requested that I ship to a country I normally do not, sent me messages on a DAILY basis asking where her package was (also requested the cheapest shipping which of course means no tracking). All I could do was send her a copy of the receipt from the post office and reassure her that standard international post takes more than 3-5 days. :argh: I was as nice as pie in the messages even though I was not having such nice thoughts. :P So, the pony arrived safely in less than 2 weeks.
She dinged my shipping time and cost of shipping :shocked: despite having shipped her item out the very next day (after receiving payment- which she put off for several days) and I charged her the ACTUAL shipping cost.... Mind you I did not charge her for the new bubble envelope, the tissue paper, or bubble wrap that I sent her pony in.
I was feeling brazen and decided to send her a follow up message. I told her that I really appreciated her purchase and was sorry to learn that she was dissatisfied with the cost of shipping and shipping time. I went on to explain that I shipped it the day after receiving payment and that she was charged the actual cost to ship the pony.
She sent me a message back indicating that she thought that the stars were more generalized. Like, how long it actually took in transit and her general feelings about paying $6 and change for shipping. :| :| :| :facepalm:
Until I somehow take over the US postal service I imagine I will continue to get star dingers in these two areas.
Sorry, if I hijacked this thread a bit... I went off on a rant!!! :blush:
People are stupid. Extremely. I'd tell her, honestly, that because of that, you know have to pay more, and sorry, but you cannot do business with her again. Sounds like she isn't worth the effort to be honest.
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I think we are all feeling used and abused on eBay and it is sad, I have just been trying to not let it get to me because otherwise it will eat me alive :( do you think if we all voice our frustrations to eBay it would make a difference? Probably not but worth a try maybe ;)
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As far as the stars go, a seller is supposed to maintain an average of 4.80 per DSR category, so although in any other world 4 stars wouldn't be a bad thing, in ebay land, less than 5 stars slowly eats away at the seller until it officially dings them...
You know those surveys that businesses ask you to fill out, the ones that generally print at the bottom of your receipts at restaurants and stores? Sadly, it works the same way with most of those - anything less than a 5 doesn't matter. In fact, the surveys that my pharmacy asks people to fill out doesn't even factor in scores that aren't 5's. If there's 10 questions and someone rates everything anything 4's because we did everything that we were supposed to do but didn't do anything spectacular like save a life while they were there, that person may as well have not even taken the survey at all.
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Bleh! the ebay star rating thing is rubbish :throw: . I think I've lost count of how many times I've said that since they introduced it . Thanks for letting us know what happened with these two buyers . I think waaay too many people dont understand how the star rating works and sellers end up paying for that :(
I despise that new pop up that comes up when you're viewing an item, I personally think it's supposed to make you feel an urgent need to bid or buy right away, it gives you the feeling that if that many people are viewing it, it must be popular, and therefore you better act first or you'll miss out on it...
I think that too ^^ . How irritating! :razz:
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I had no idea the star system was like this!! I've never left anything below 3 before, but I'll make sure to only leave a low star rating only if I'm extremely dissatisfied. Sellers shouldn't have to go through all this junk because of star ratings!
Now I feel terrible for leaving 4 star ratings :( If they say they ship in 3 days and it takes them a week to ship then I would put "fast shipping" instead of "very fast". That seems right. But I don't want ebay to penalize them if everything else was all good, but shipping wasn't VERY fast. Ugh! Ebay!
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People from eBay need to read this thread to be informed....LOL! Ebay does NOT give enough information on how the stars work. They really need to put buyers through tutorial before they allow them to leave ratings or just change this altogether.
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People from eBay need to read this thread to be informed....LOL! Ebay does NOT give enough information on how the stars work. They really need to put buyers through tutorial before they allow them to leave ratings or just change this altogether.
I agree. maybe when you leave less tha 5 stars a window could pop up and say are you that you want to leave that, is there something you weren't happy with? There should also be an explanation next to each star category so everyone can understand lol.