The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ChipsteRJ on June 18, 2013, 06:59:02 AM
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I have an issue.
I took photos and my camera is not the greatest, and monitors/ colors do NOT always show up as true color. It is NOT like I sold something without photos....
I sold several brushes/ combs and the buyer was not happy with them stating that the colors I sent were not what appeared in my photos.
I am happy to issue a refund for the items (but not original OR return shipping), but who pays for the return shipping?
The seller doesn't feel that they should have to pay it because it was my fault for having a crappy camera that falsified the true colors. I don't think I should have to pay as I sent what was requested. I tried to compromise with sending a 25% refund, but that didn't go over too well.
I know if this was on e-Bay the buyer would be responsible for the return shipping, but get a FULL refund for BOTH item AND shipping- how does it work with a transaction on the Arena?
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If she opens a paypal dispute it'LL go the same road as Ebay, and you'll be out original shipping..
Most people on here are super friendly though and will work with you, from experience.. Something like combs I would ask the seller who they belong to because they have such slight colour differences.
I'd say its a case of working out a resolution with the buyer, because otherwise I'd say you'll have to swallow original shipping cost
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Much as it sucks - at the end of the day it is a misrepresented item. Buyers looking for a certain comb has nothing to go by other than the pic provided by the seller.
She wouldn't have bought it if she had known it wasn't the right one.
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Boy that has happened to me as cameras do not get the colors of these vintage combs right at all and it can cause someone to buy a certain color and it not be actually that color. I feel she should ship the item back to you, and as a seller its a very nice thing to do to pay her back for her shipping-its not her fault either. Refunding return shipping only been done for me three times in all my buying, I do feel its better business to refund that shipping back for a buyer. Stick a disclaimer on your sales thread from now on about camera and color will vary so you don't go through this again. I am really sorry that happened. When I refund, I refund shipping as well as the item.
edit for spelling errors and my bad grammar :|
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I suppose there is no written rule on the Arena on how you proceed with an issue such as yours. It is completely up to you as a seller on how you want to handle it. If it were me and I knew my camera was not the greatest I would graciously accept the return and return her expenses she paid to send the item back. But I also handle my ebay transactions the same way even though ebay does not force the seller to do so. And I only do so if it is error on my part, not buyers remorse.
So I guess what it really comes down to is if your willing to accept a neutral or negative over the transaction? I know it sounds unfair but Sebby summed it up, at the end of the day it is still a misrepresented item in your buyers eyes.
I do hope you will be able to come to a resolution with your buyer that satisfies both parties. Good Luck!
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I agree with Ponylady; it's pretty much up to you how to deal with it.
If it helps at all, I think with eBay, the policy is that you refund the full payment that you received for the item, original shipping included, when you receive the item back. The buyer is expected to pay the return shipping, and you're not obligated to return that.
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^^; It's not the camera. The image can be fixed to represent accurate color. It's also up for speculation of what the buyer's monitor is like. *shrug* To which, obviously most sellers don't color correct their images (and that's fine, neither do I! and I know how...) But even if they do, then the buyer is probably not on a calibrated monitor...
So let me say to anyone picky about color. If you are interested in a certain color object, then you should ask your seller to take pictures of objects you KNOW the color of, something that is always consistent. That way, with that item you DO know, you can see if the color is distorted in the picture. And just remember, white, is hardly ever really white. So a white piece of paper, is an awful reference.
But as for what to do, I dunno... that's really between the buyer and seller.
For myself... If I want something of a certain color, I know it's always a risk that the picture isn't accurate. I can't tell you how many mint leggings I bought trying to find one that matched a dress. It was all over the place, it wasn't even funny.
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Thanks for you thought, but it was an international transaction, so it is not like we are talking $2 shipping- it was more like 8. I work fulltime (40+ hours) on a single income hardly above minimum wage, so $8 to me is Quite a bit in out of pocket costs.
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Thanks for you thought, but it was an international transaction, so it is not like we are talking $2 shipping- it was more like 8. I work fulltime (40+ hours) on a single income hardly above minimum wage, so $8 to me is Quite a bit in out of pocket costs.
That's not the buyer's problem though. You said yourself the camera doesn't show the colours right, and as an accessory collector, you know how important it is.
Definitely a lesson learned.
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Thanks for you thought, but it was an international transaction, so it is not like we are talking $2 shipping- it was more like 8. I work fulltime (40+ hours) on a single income hardly above minimum wage, so $8 to me is Quite a bit in out of pocket costs.
That's not the buyer's problem though. You said yourself the camera doesn't show the colours right, and as an accessory collector, you know how important it is.
Definitely a lesson learned.
I agree, I recommend getting a better quality camera perhaps, since if it isn't taking accurate photos, it's better to correct this if you can afford to.
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No one read my post.
It's not the camera. She doesn't need a new camera!
Maybe invest in different lighting. Maybe post edit the picture.
And also, no one knows what the buyers monitor is like either. That alters color AS WELL. So it may not be purely just the picture.
No one should be trusting the colors on their screen-- unless you have properly calibrated monitors. Even if a picture was white balanced by a seller, cases are, it still doesn't look right on the buyers monitor!
There is no real way to ever display accurate color to a buyer. period.
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No one read my post.
It's not the camera. She doesn't need a new camera!
We did read your post. But Chipster said herself that it was due to her camera.
It's sort of being made a little bit worse by the seller being a known accessory collector so she does know how important it is.
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It's a grey area. It's more so not understanding how to fix color
A professional photographer doesn't just use the picture straight from the camera. He will color correct it after it gets on the computer
But what I am saying is the monitor makes a difference too.
Ex. At work I have 2 monitors. One is calibrated, one is not. One is glossy screen, one is not. One is older...... Anyway,there is a picture of some flowers. One is showing overly bright pink, almost neon. The other shows a nicer bright pink. It's a drastic difference.
So, that's why I say it could be buyers monitor.
I am not saying its the sellers fault or buyers fault. In my opinion it's a grey area. If OP is blaming her camera then she should probably take responsibility
But I can say its not the camera, just not knowing how to get more accurate color.
Edit ; also trying to say, as someone who works with color... I know even if a seller goes thru proper steps to white balance (btw, trusting colors straight out of a camera won't get you correct color representation) ... My monitor is not calibrated, and I can't trust what's on the screen.
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I just wanna say. My very first comment said that regardless of anything, it's between the buyer and seller on how to fix this situation.
It's just really bothers me that people said "buy a new camera", when that's not true. And I wanted to inform EVERYONE, that no matter what, a buyer can only do so much in representing true color. And that even if they do (which no one does), the buyer's monitor can skew things just as much as a bad picture.
I find it really important for everyone to know that. ): No ?
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No one read my post.
It's not the camera. She doesn't need a new camera!
Maybe invest in different lighting. Maybe post edit the picture.
And also, no one knows what the buyers monitor is like either. That alters color AS WELL. So it may not be purely just the picture.
No one should be trusting the colors on their screen-- unless you have properly calibrated monitors. Even if a picture was white balanced by a seller, cases are, it still doesn't look right on the buyers monitor!
There is no real way to ever display accurate color to a buyer. period.
Thank you for taking my side.
Part of the reason I have so many extras is EXACTLY this reason... I think I am getting something new when I buy it then I am disappointed that it is NOT what I was expecting, but I also don't feel it is the seller's fault for not being able to read my mind/know what I need.
Last month I asked how I should photograph my extra brushes/combs by color vs shape and the overwhelming response was shape... and this is what I get?????
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I just don't think you can please every buyer perfectly. There are going to be those transactions that are just harder. So, in my opinion you as a seller have two choices you can either stick by your story and not change your return policy and possibly get feedback you don't want (possibly) or you can try to make things right in a compromise with your buyer for this particular sale and continue with the fantastic rating you already have. I don't think it matters whether you are justified because its just a camera, buyer monitor issues and a large group arena members gave you a tip for photographs. I think the issue is that your buyer is not happy with their purchase and they just need a clear refund. They bought these thinking they were a certain color and they didn't end up being that color. Ok well, so... You could go on and on about the camera and the color but really the only issue is where someone like me wouldn't return a brush or comb if it was off color from what I was expecting, your buyer is different and feels this transaction has not been good for them. What will you decide? Its up to you. Do you want to take the risk to your fantastic feedback over shipping since its unfair for you to pay it? Ponylady said that there is no rule about this, so it is your decision.
Post Merge: June 19, 2013, 06:11:37 AM
I would also like to say that I am always more than willing to send items back to sellers and pay for that if I really am unhappy. I don't know why some people have a hard time with this. I have a question: Is the shipping going to cost her more than her refund? By the time she pays for the item and the first initial shipping...with that added together to the return shipping will she actually get much of a refund? Something to consider.
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I just hope this gets sorted for you, I agree with what Tula said.
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I guess all this is true but still it really isn't going to solve this problem to discuss the cameras and the monitors. Just saying. Hugs....
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Okay I just have one little thing to say...
I don't want to jump in the middle but, sometimes what I do to help my pictures look more accurate is edit the photo saturation or hue - holding the brush up in the normal lighting indoors and trying to match it to my screen.
Now - I'm not this picky about brushes and combs. Unless someone sent me a green brush when I asked for a yellow one... I feel the "colors" we define can be kind of relative. A pinkish-purple brush versus a purpleish-pink brush? A magenta brush vs a dark pink brush? Lavender versus Light Purple? I definitely think colors are hard to define... It sounds like an honest mistake and I understand how terribly expensive shipping back and forth is, especially when it's a tiny accessory like a brush...
I do hope you can resolve this with the buyer Chip :hug: You're a good seller and I know it wasn't done on purpose!
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I agree though that its not obnoxious or rude to mention it, its just that a decision has to be made and everyone could speculate over and over about the quality of the photos and the problem would still be that a buyer is unhappy with their purchase.
Post Merge: June 19, 2013, 10:41:03 AM
I feel the "colors" we define can be kind of relative. A pinkish-purple brush versus a purpleish-pink brush? A magenta brush vs a dark pink brush? Lavender versus Light Purple? I definitely think colors are hard to define... It sounds like an honest mistake and I understand how terribly expensive shipping back and forth is, especially when it's a tiny accessory like a brush...
I do hope you can resolve this with the buyer Chip :hug: You're a good seller and I know it wasn't done on purpose!
This is true the G1 accessories drive me crazy when it comes to the correct interpretation of color of combs and brushes. Still all the same, the buyer didn't get what they thought they were going to get and are unhappy with their purchase.
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I agree though that its not obnoxious or rude to mention it, its just that a decision has to be made and everyone could speculate over and over about the quality of the photos and the problem would still be that a buyer is unhappy with their purchase.
Post Merge: June 19, 2013, 10:41:03 AM
I feel the "colors" we define can be kind of relative. A pinkish-purple brush versus a purpleish-pink brush? A magenta brush vs a dark pink brush? Lavender versus Light Purple? I definitely think colors are hard to define... It sounds like an honest mistake and I understand how terribly expensive shipping back and forth is, especially when it's a tiny accessory like a brush...
I do hope you can resolve this with the buyer Chip :hug: You're a good seller and I know it wasn't done on purpose!
This is true the G1 accessories drive me crazy when it comes to the correct interpretation of color of combs and brushes. Still all the same, the buyer didn't get what they thought they were going to get and are unhappy with their purchase.
Oh no I agree, I wasn't trying to say that the buyer was out of line. I just think - all of us that collect G1 accessories, whether it was the buyer or seller, is usually aware of the slight color variations that CAN exist... true they did not get what they hoped for and I know it's frustrating for both buyer and seller in this case. :(
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Seconding the need for photo corrction software. I have some that shipped on my laptop already, one of the default photo displaying thing. I use that on nearly everything I post on here because the light in my house sucks
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Oh no I agree, I wasn't trying to say that the buyer was out of line. I just think - all of us that collect G1 accessories, whether it was the buyer or seller, is usually aware of the slight color variations that CAN exist... true they did not get what they hoped for and I know it's frustrating for both buyer and seller in this case. :(
Oh no I didn't think that you were saying that Sunshine...not at all. I just think that we have done all we can do in this thread as far as advice is concerned and its up to Chip to decide what she wants to do about this. I hope that both the buyer and seller will be able to compromise where everyone can be happy in the end.
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Oh no I agree, I wasn't trying to say that the buyer was out of line. I just think - all of us that collect G1 accessories, whether it was the buyer or seller, is usually aware of the slight color variations that CAN exist... true they did not get what they hoped for and I know it's frustrating for both buyer and seller in this case. :(
Oh no I didn't think that you were saying that Sunshine...not at all. I just think that we have done all we can do in this thread as far as advice is concerned and its up to Chip to decide what she wants to do about this. I hope that both the buyer and seller will be able to compromise where everyone can be happy in the end.
Agreed. We all know how frustrating it can be when honest mistakes are made. It puts everyone in a "situation". :huh: But, the good thing is, most of the time, buyers and sellers work well on the Arena and sort things out without it getting ugly, I'm sure this will be the case for you Chip. :hug: Good luck! We know it wasn't done on purpose!
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Yea maybe a moderator can help them or offer some other suggestion. I am not one so, I just only hope it turns out well too.
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Thank you Tula. But I think it is best at this point that we leave it up Chip and her buyer. We can discuss all day about screen calibration v camera quality - i.e. seller v buyer and it is not relevant.. ;)
I am quoting my original response below:
I suppose there is no written rule on the Arena on how you proceed with an issue such as yours. It is completely up to you as a seller on how you want to handle it. If it were me and I knew my camera was not the greatest I would graciously accept the return and return her expenses she paid to send the item back. But I also handle my ebay transactions the same way even though ebay does not force the seller to do so. And I only do so if it is error on my part, not buyers remorse.
So I guess what it really comes down to is if your willing to accept a neutral or negative over the transaction? I know it sounds unfair but Sebby summed it up, at the end of the day it is still a misrepresented item in your buyers eyes.
I do hope you will be able to come to a resolution with your buyer that satisfies both parties. Good Luck!
I am also going to add that perhaps Chip should simply ask her buyer if she is willing to meet her half way?
Perhaps the buyer could keep combs to the value of return shipping
And then Chip refunds the original shipping and the total value of the combs? Just a suggestion.
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All I can say is that if all the brushes that I bought in the past were exactly the same as their picture then I would be minus a LOT of doubles now :D
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All I can say is that if all the brushes that I bought in the past were exactly the same as their picture then I would be minus a LOT of doubles now :D
Exactly!.... Thank You.... and welcome to my life of overwhelming accessories!
We may have come to an agreement, she'll keep what she was expecting and I will issue a refund for what she was displeased with and she will send what was wrong back (of course I have no way to verify that what I receive is 100% what I have shipped out, arena people are overall Honest- right?)
I can only remember one other sour transaction dealing with arena members, but overall everyone has been friendly.
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I think that sounds like a fair solution Chip. :ohyeah:
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Glad that you're hopefully sorting things out :)
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All I can say is that if all the brushes that I bought in the past were exactly the same as their picture then I would be minus a LOT of doubles now :D
Exactly!.... Thank You.... and welcome to my life of overwhelming accessories!
We may have come to an agreement, she'll keep what she was expecting and I will issue a refund for what she was displeased with and she will send what was wrong back (of course I have no way to verify that what I receive is 100% what I have shipped out, arena people are overall Honest- right?)
I can only remember one other sour transaction dealing with arena members, but overall everyone has been friendly.
LoL if I could even find two brushes that were the EXACT same color... srsly!
But I'm glad to hear you're working things out with the buyer! It sounds like a good solution, and I hope you have no further issues from here! :)
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Hello, I am ChipsteRJs buyer in this instance, and after being asked by mods, I am now going to share my side of this story.
I bought 6 combs/brushes + 6 pamphlets from ChipsteRJ, 3 of the combs were pictured as hot pink, one was purple. Chip contacted me prior to shipping to say that the purple comb was in fact much lighter than in her picture, and asked if I still needed it. I replied no thank you, it was defenitely the wrong one then, perhaps I could choose another one? She then replies that the package has already been sent.
Upon arrival, the "hot pink" brushes are quite a few shades lighter than her pictures, and of course the purple comb was the wrong one, which we already knew. (The remaining two combs were perfectly fine btw.) In addition to this, one of the $5 pamphlets had a hole cut right in the middle of one page, this was not mentioned or pictured at all. So after spending the better part of $30 on this transaction, half of the items are no good to me. I do have understanding that sometimes things are a shade off, or that g1 pamphlets aren't as if they were printed yesterday, but this was more than I was willing to just let go.
In her response Chip admits that "colors on my monitor do not always appear like the brush I have in my hand", but was unapologetic and said that as she had sent the items I had pointed out, it was no longer any of her responsibility. She also had excuses for not taking responsibility for the pamphlet, but did eventually agree that I was right on that. She said she would refund the cost of the items upon their return, which would have left me out of any items as well as two lots of shipping.
Yesterday we agreed that Chip would send me a partial refund and I would return the problem items at my own expense, and I thought we had come to a resolution that we could both accept, but today I see in this thread that Chip is blatantly suggesting that I'll try to swap out the items and send her something other than what I received. This is beond hurtful, completely uncalled for and utterly unprofessional. It really does nothing to try and resolve our situation and just shows what kind of respect Chip has for a returning customer.
And FYI, I am on a colour calibrated monitor. ;)
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Hello, I am ChipsteRJs buyer in this instance, and after being asked by mods, I am now going to share my side of this story.
I bought 6 combs/brushes + 6 pamphlets from ChipsteRJ, 3 of the combs were pictured as hot pink, one was purple. Chip contacted me prior to shipping to say that the purple comb was in fact much lighter than in her picture, and asked if I still needed it. I replied no thank you, it was defenitely the wrong one then, perhaps I could choose another one? She then replies that the package has already been sent.
Upon arrival, the "hot pink" brushes are quite a few shades lighter than her pictures, and of course the purple comb was the wrong one, which we already knew. (The remaining two combs were perfectly fine btw.) In addition to this, one of the $5 pamphlets had a hole cut right in the middle of one page, this was not mentioned or pictured at all. So after spending the better part of $30 on this transaction, half of the items are no good to me. I do have understanding that sometimes things are a shade off, or that g1 pamphlets aren't as if they were printed yesterday, but this was more than I was willing to just let go.
In her response Chip admits that "colors on my monitor do not always appear like the brush I have in my hand", but was unapologetic and said that as she had sent the items I had pointed out, it was no longer any of her responsibility. She also had excuses for not taking responsibility for the pamphlet, but did eventually agree that I was right on that. She said she would refund the cost of the items upon their return, which would have left me out of any items as well as two lots of shipping.
Yesterday we agreed that Chip would send me a partial refund and I would return the problem items at my own expense, and I thought we had come to a resolution that we could both accept, but today I see in this thread that Chip is blatantly suggesting that I'll try to swap out the items and send her something other than what I received. This is beond hurtful, completely uncalled for and utterly unprofessional. It really does nothing to try and resolve our situation and just shows what kind of respect Chip has for a returning customer.
And FYI, I am on a colour calibrated monitor. ;)
Thank you for sharing this information. Its always good to see both sides to a transaction problem. I am sorry this has happened Little.Fox. you are right that is not professional at all and I would be very hurt at the suggestion I would send something other than what I bought. I am also sorry that your items arrived damaged and that the wrong colored item was shipped even when it was known to be the wrong shade enough to ask you about it. I really hope that Chip will address these issues and come up with a fair solution.
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Thank you little.fox for posting your side of the story. I honestly would like to see the two of you work something out that is suitable to both you and Chip.
I also want to say that this is obviously a touchy situation for both parties. And although there has been some helpful information provided it is also adding confusion to the situation at hand. I believe at this point it is best that if the two parties involved can not come to a resolution that they PM a Trader Support Mod and we will do the best we can to guide you to a compromising resolution! Thank you ~PonyLady
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Gonna jump in here really quick and hope I do not offend either one of you. First of all, I have known Chip on the arena for awhile now and have had many pleasant trades and sales with her. I know she is not trying to say you are dishonest, little.fox, and going to swap out items but, when selling, you do have to wonder if the other person on the other end will follow through and do what they agreed to. I will vouche that I have the ultimate faith, Chip, that little.fox is true to her word and will do exactly as agreed to.
I once sold some brushes to little.fox and used 1 "stock" picture to describe multiple combs and brushes. For example, I had a blue rainbow brush picture and then underneath the picture I would say "5 in stock". So, when little.fox's purchase from me came to her, some of the combs and brushes had flaws that weren't expected. I never really thought how that might be upsetting to someone. So, I refunded her for the ones that had the flaws but I did not ask for her to return them because I felt that I had "misrepresented" the items to her. I also started to rethink how I should re-do my sales and since then I have taken individual pictures of each accessory, bagged and numbered them so that my buyer gets exactly the right one they choose. So I am very greatful that little.fox brought up her concerns to me cause I feel because of that I have improved how I sell and represent my items to people.
I'm not saying to get a better camera, Chip, or redo how you do things... but sometimes (with a little extra work) you can avoid situations like this. I'm kinda in the same boat with you with work and little funds but I have taken the time to listen to my buyers. I think you both are great individuals and would hope something can be worked out!
Again, I hope I didn't offend either one of you as I respect you both! :hug:
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Thank you Sparkle and Fox.
I did offer to refund $10 and also allow her to keep the items and re-sell them, but that compromise was declined.
I will not publically post something that Fox sent me that offended me, as I'm sure we both have responded out of haste/anger in this situation.
I also sent the message the day before I shipped as I was packaging up the items (at least 18 hours in advance, but I know we don't all live on the Arena...) My big issue issue is that I really don't live close enough to a post office that is worth going everyday. I usually ship out once or twice a week. Don't get me wrong there are probably about 20 post offices within 20 miles of me, but International shipments take time at the post office- about a 20 minute wait (on a good day... usually much longer) then the teller takes their own sweet time typing the customs form (at least another 10-15 minutes- I can't believe it takes so long) multiply that by however many International packages I need to ship out. Then add the post office hours of operation 9-5 to my work hours of 11-8. That 2 hours cuts it close... The closest Post office is a 7 mile 1 way distance and from home. The PO To Work is a huge triangle with 3 sets of active train passages. This of course is no fault of anyone I sell to, just a huge inconvenience to me. Last month practically every road in my entire town got re-surfaced so traffic delays were added to my trouble... Two seasons- Winter & Construction!
Anyone who regularly works with me on Trading/ buying knows about my shipping delays and how long it takes me to get things in the mail- few people know the details behind it. International are especially time consuming.
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I also sent the message the day before I shipped as I was packaging up the items (at least 18 hours in advance, but I know we don't all live on the Arena...) My big issue issue is that I really don't live close enough to a post office that is worth going everyday. I usually ship out once or twice a week. Don't get me wrong there are probably about 20 post offices within 20 miles of me, but International shipments take time at the post office- about a 20 minute wait (on a good day... usually much longer) then the teller takes their own sweet time typing the customs form (at least another 10-15 minutes- I can't believe it takes so long) multiply that by however many International packages I need to ship out. Then add the post office hours of operation 9-5 to my work hours of 11-8. That 2 hours cuts it close... The closest Post office is a 7 mile 1 way distance and from home. The PO To Work is a huge triangle with 3 sets of active train passages. This of course is no fault of anyone I sell to, just a huge inconvenience to me. Last month practically every road in my entire town got re-surfaced so traffic delays were added to my trouble... Two seasons- Winter & Construction!
I am confused about all these new shipping issues since they were not mentioned before.
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If I may add in my two cents, it seems like waiting to make sure the item was right would've been worth a delay in shipping. At least, had I been the buyer, I would've preferred that. Plus, the damaged pamphlet is kind of major...
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If I may add in my two cents, it seems like waiting to make sure the item was right would've been worth a delay in shipping. At least, had I been the buyer, I would've preferred that. Plus, the damaged pamphlet is kind of major...
Yeah, I guess that is a good point to check them, but with pamphlets and other paper work being 30+ years old...those that have survived still amaze me! I personally don't mind imperfections, but who doesn't EVENTUALLY want to upgrade to a nice crisp pamphlet? Over the years I have begun to accept MINOR flaws- we age, so why do we expect ponies who are nearly the same age as most of us to remain perfect?
When I first started collecting I was at that point of desiring perfection myself, but now 3 years later I have grown to accept slight/ minor flaws, but I am still rather picky when it comes to chew, mold, regrind, frizzy hair & eye rubs...
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I did offer to refund $10 and also allow her to keep the items and re-sell them, but that compromise was declined.
I will not publically post something that Fox sent me that offended me, as I'm sure we both have responded out of haste/anger in this situation.
Your offer of a refund on the 19th was for $15, and I have NOT declined this, in fact I said that if you would issue that refund I would ship the problem items back to you out of my own pocket. I'm just waiting on the paypal notice to say the money is on the way.
I have not messaged you any personal attacks or angry words, I have tried my upmost to be civil about this, as I don't think there is any need to get nasty. This should have been an easy straightforward return & refund.
If I may add in my two cents, it seems like waiting to make sure the item was right would've been worth a delay in shipping. At least, had I been the buyer, I would've preferred that. Plus, the damaged pamphlet is kind of major...
Yeah, I guess that is a good point to check them, but with pamphlets and other paper work being 30+ years old...those that have survived still amaze me! I personally don't mind imperfections, but who doesn't EVENTUALLY want to upgrade to a nice crisp pamphlet? Over the years I have begun to accept MINOR flaws- we age, so why do we expect ponies who are nearly the same age as most of us to remain perfect?
When I first started collecting I was at that point of desiring perfection myself, but now 3 years later I have grown to accept slight/ minor flaws, but I am still rather picky when it comes to chew, mold, regrind, frizzy hair & eye rubs...
Again, I have never expected G1 pamphlets to be pristine, but there is a long way from normal wear to a hole cut in one of the pages. That is not a minor flaw. Just because you personally don't mind issues like that in your collection, you're still obliged to represent your items accurately.
I feel that if you are having so much trouble with shipping, it should have been mentioned in the sales thread or in the initial contact. I for one would much rather have waited an extra week for shipping and avoided this situation.
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I did offer to refund $10 and also allow her to keep the items and re-sell them, but that compromise was declined.
I will not publically post something that Fox sent me that offended me, as I'm sure we both have responded out of haste/anger in this situation.
Your offer of a refund on the 19th was for $15, and I have NOT declined this, in fact I said that if you would issue that refund I would ship the problem items back to you out of my own pocket. I'm just waiting on the paypal notice to say the money is on the way.
The $15 was NOT my initial offer. The initial offer was for you to keep the items and receive a 50% refund for the pamphlet & 30% for the other items. Then in response to your suggested resolution (of returning everything & getting a full refund) I made the $15 offer, since there were items that you wanted to keep and were pleased with.
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The $15 was NOT my initial offer. The initial offer was for you to keep the items and receive a 50% refund for the pamphlet & 30% for the other items. Then in response to your suggested resolution (of returning everything & getting a full refund) I made the $15 offer, since there were items that you wanted to keep and were pleased with.
I never recieved an offer like that. You offered 50% off the pamphlet and %25 off the four combs, which would have made a total refund of $4,50.
Anyways, the $15 is on it's way and I will be mailing the items back to you, and I regard this matter as closed.