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Hello, I am ChipsteRJs buyer in this instance, and after being asked by mods, I am now going to share my side of this story.I bought 6 combs/brushes + 6 pamphlets from ChipsteRJ, 3 of the combs were pictured as hot pink, one was purple. Chip contacted me prior to shipping to say that the purple comb was in fact much lighter than in her picture, and asked if I still needed it. I replied no thank you, it was defenitely the wrong one then, perhaps I could choose another one? She then replies that the package has already been sent. Upon arrival, the "hot pink" brushes are quite a few shades lighter than her pictures, and of course the purple comb was the wrong one, which we already knew. (The remaining two combs were perfectly fine btw.) In addition to this, one of the $5 pamphlets had a hole cut right in the middle of one page, this was not mentioned or pictured at all. So after spending the better part of $30 on this transaction, half of the items are no good to me. I do have understanding that sometimes things are a shade off, or that g1 pamphlets aren't as if they were printed yesterday, but this was more than I was willing to just let go.In her response Chip admits that "colors on my monitor do not always appear like the brush I have in my hand", but was unapologetic and said that as she had sent the items I had pointed out, it was no longer any of her responsibility. She also had excuses for not taking responsibility for the pamphlet, but did eventually agree that I was right on that. She said she would refund the cost of the items upon their return, which would have left me out of any items as well as two lots of shipping.Yesterday we agreed that Chip would send me a partial refund and I would return the problem items at my own expense, and I thought we had come to a resolution that we could both accept, but today I see in this thread that Chip is blatantly suggesting that I'll try to swap out the items and send her something other than what I received. This is beond hurtful, completely uncalled for and utterly unprofessional. It really does nothing to try and resolve our situation and just shows what kind of respect Chip has for a returning customer.And FYI, I am on a colour calibrated monitor.
I also sent the message the day before I shipped as I was packaging up the items (at least 18 hours in advance, but I know we don't all live on the Arena...) My big issue issue is that I really don't live close enough to a post office that is worth going everyday. I usually ship out once or twice a week. Don't get me wrong there are probably about 20 post offices within 20 miles of me, but International shipments take time at the post office- about a 20 minute wait (on a good day... usually much longer) then the teller takes their own sweet time typing the customs form (at least another 10-15 minutes- I can't believe it takes so long) multiply that by however many International packages I need to ship out. Then add the post office hours of operation 9-5 to my work hours of 11-8. That 2 hours cuts it close... The closest Post office is a 7 mile 1 way distance and from home. The PO To Work is a huge triangle with 3 sets of active train passages. This of course is no fault of anyone I sell to, just a huge inconvenience to me. Last month practically every road in my entire town got re-surfaced so traffic delays were added to my trouble... Two seasons- Winter & Construction!
If I may add in my two cents, it seems like waiting to make sure the item was right would've been worth a delay in shipping. At least, had I been the buyer, I would've preferred that. Plus, the damaged pamphlet is kind of major...
I did offer to refund $10 and also allow her to keep the items and re-sell them, but that compromise was declined.I will not publically post something that Fox sent me that offended me, as I'm sure we both have responded out of haste/anger in this situation.
Quote from: Shiromisa on June 20, 2013, 09:51:39 PMIf I may add in my two cents, it seems like waiting to make sure the item was right would've been worth a delay in shipping. At least, had I been the buyer, I would've preferred that. Plus, the damaged pamphlet is kind of major...Yeah, I guess that is a good point to check them, but with pamphlets and other paper work being 30+ years old...those that have survived still amaze me! I personally don't mind imperfections, but who doesn't EVENTUALLY want to upgrade to a nice crisp pamphlet? Over the years I have begun to accept MINOR flaws- we age, so why do we expect ponies who are nearly the same age as most of us to remain perfect?When I first started collecting I was at that point of desiring perfection myself, but now 3 years later I have grown to accept slight/ minor flaws, but I am still rather picky when it comes to chew, mold, regrind, frizzy hair & eye rubs...
Quote from: ChipsteRJ on June 20, 2013, 08:46:53 PMI did offer to refund $10 and also allow her to keep the items and re-sell them, but that compromise was declined.I will not publically post something that Fox sent me that offended me, as I'm sure we both have responded out of haste/anger in this situation.Your offer of a refund on the 19th was for $15, and I have NOT declined this, in fact I said that if you would issue that refund I would ship the problem items back to you out of my own pocket. I'm just waiting on the paypal notice to say the money is on the way.
The $15 was NOT my initial offer. The initial offer was for you to keep the items and receive a 50% refund for the pamphlet & 30% for the other items. Then in response to your suggested resolution (of returning everything & getting a full refund) I made the $15 offer, since there were items that you wanted to keep and were pleased with.