Can I have some advice? I bought a soft toy from somebody on ebay who listed it as new because it still had the tag attached. I could tell that she didn't really want to sell it from the item description, she was very reluctant to let it go. The only flaw she mentioned was a small blue mark and that it had received "the odd cuddle". She was also extremely nice to me in messages before it arrived. However it came today, and to be honest it's just not in the condition I was expecting. It's got another mark which she didn't mention (I'm not suggesting she did this on purpose, she may have not nptcord it), it's lost it's fluffyness (feels like it's been handled a lot) and it also smells kind of weird, like cheese? I feel like I should say something because I paid a high amount for it expecting it to be in very good condition, but she's been so nice to me and I know she didn't really want to sell it so I feel really bad saying anything. On top of that these are quite htf so id be reluctant to send it back considering ive been looking for one for ages. What would you do in this situation?