Buyer Bought Bait Ponies & Wants a Refund

[LittleSpiffy]

 

The Details:   
G4 Friendship is Magic Brushables Ponies My Little Pony MLP BAIT LOT!
Item ID:   221938723140
Order ID:   221938723140-0
Buyer email:   [removed for privacy]
Sale price:   $5.74
Sale date:   Nov-27-15 19:00:18 PST
Buyer ID:   tekga
Return ID:   5021872008
Return opened:   Dec-27-15 17:47:54 PST
Return shipping:   seller pays
Return reason:   Doesn't work or defective
Comments:   Hi, These are super used. It looks worse than the picture. Opened it the day before Christmas and they look awful. You should not have listed them at all.

Tracking info: DELIVERED IN/AT MAILBOX Dec-03-15, 15:19 PM


Original Listing Here: http://www.ebay.com/itm/G4-Friendship-Magic-Brushables-Ponies-My-Little-Pony-MLP-BAIT-LOT-/221938723140


My Thoughts:  I accept returns within 14 days.  Buyer waited 21 days to open package.

eBay's policy is 30 days, so to avoid any complications I am accepting the refund.  As soon as I get the ponies back, I will refund the buyer.

The buyer is an established eBay user with 100% positive feedback.  The title states that they're baits, the group picture clearly represents the condition of the ponies, and the description is quite clear that they have ink marks and cut hair.  I am just so confused that they thought they were getting ponies in non-bait condition.  I mean:

I just wanted to share this with ya'll.

[Emerald]

IMO the photos are clear and you mention their flaws in the listing, so the buyer should have paid more attention when buying. You're in the right.

[mopthebunny]

That is really weird   It's SO OBVIOUS in the pictures that the ponies have been near-wrecked

Emerald is right, you did nothing wrong :/  Some people on eBay are just... special    

[banditpony]

Honestly, I understand your listing. However, I can see how someone who isn't really into ponies (like a parent or grandparent) might of missed how severe the flaws were.

Try to use terminology that non collectors well understand.. Like "very poor condition". Saying bait is OK too to flag attention of collectors. I think this might of been confusing 

I'm sure the buyer knew they were in poor condition, but they mention they didn't think they were as bad. Multiple pictures will help drive the point these are in awful condition.

Eta: I'm sorry you have to deal with a return. Returns stink.

Whenever something like this happens to me, I double check the listing and go " oh yeah, I'm a dummy buyer, the flaw was noticeable in the picture"... And I don't bother my seller about it.

[Leave a Whisper]

I guess she just wasn't paying attention, but it was as clear as can be in photos and description that they had problems. This was no fault of yours. Sorry you had to deal with this.

[Emerald]

"Woah.  What is up with these ponies?  All have ink marks and cut hair.  Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does.  Clown-ity?"

I don't see how anyone could read this and NOT expect hot mess ponies.

[Leave a Whisper]

"Woah.  What is up with these ponies?  All have ink marks and cut hair.  Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does.  Clown-ity?"

I don't see how anyone could read this and NOT expect hot mess ponies.

My guess is. They didn't read.

[Emerald]

"Woah.  What is up with these ponies?  All have ink marks and cut hair.  Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does.  Clown-ity?"

I don't see how anyone could read this and NOT expect hot mess ponies.

My guess is. They didn't read.

Yeah, there are a lot of people who don't read and just assume stuff on the internet. That's entirely their fault, though. It drives me nuts when people do it.

[bluerose9978]

"Woah.  What is up with these ponies?  All have ink marks and cut hair.  Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does.  Clown-ity?"

I don't see how anyone could read this and NOT expect hot mess ponies.

My guess is. They didn't read.

This!

In the reply they said "It looks worse than the picture." People need to learn to read. I recently sold a pony that I stated in the description that the pony couldn't stand on its own. Then the buyer complained in their feedback that the pony was pretty but couldn't stand well. It's not exactly something you can picture!!!

[Emerald]

Even if you wrote PONY CAN'T STAND on a photo people probably still wouldn't read it.

[LittleSpiffy]

"Woah.  What is up with these ponies?  All have ink marks and cut hair.  Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does.  Clown-ity?"

I don't see how anyone could read this and NOT expect hot mess ponies.

My guess is. They didn't read.

This!

In the reply they said "It looks worse than the picture." People need to learn to read. I recently sold a pony that I stated in the description that the pony couldn't stand on its own. Then the buyer complained in their feedback that the pony was pretty but couldn't stand well. It's not exactly something you can picture!!!

I can understand someone making a mistake.  I can understand someone not reading the description fully.  I can understand someone wanting a refund, even if it was their mistake.  It's what they wrote that makes me go "huh?"

"Opened it the day before Christmas and they look awful. You should not have listed them at all."

My thoughts:
Um.  Okay.  That's totally your own issue.  You held on to it for 21 days and waited before Christmas to open the package.  I can understand you being frustrated.  Why do you feel the need to say this, though?  "You should not have listed them at all."  Er, you kinda sorta were in a bidding war with someone else, so even if you didn't want them, someone else (who probably read the description) wanted them.  You're an established eBay user with 100% positive feedback.  You made a mistake.  It's all good, but own it!

Ya know what, if it took the person 21 days to open the package, do you think they'll be able to package and ship the ponies back by the deadline? 

[Leave a Whisper]

I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake

An example.

My grandma does not understand how buying on eBay works and she bought this expensive facial cream. We didn't bother to check how big 10 oz was and she was mad that they were so tiny, it was the wrong kind too and that the seller shipped em out too quickly to try and cancel. She wanted me to leave bad feedback and I refused to cuz it was Our fault, not the sellers. Later, she said it worked better then her old stuff. Oy.

[LittleSpiffy]

I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake

Exactly.

[Leave a Whisper]

I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake

Exactly.

Btw I'm pretty slow, I looked at your listing and finally  realized that I've seen your eBay account. D'oh!

[Cinnabar]

Adding that buyer to my blocked list.

So sorry they filed a not as described case against you for an auction that was most definitely accurately described.

Sounds like a buyer remorse case to me and they chose "not as described" so they would not have to pay return shipping.