Hi all!
I posted about this problem in the My Little Pony Australia and New Zealand Collectors group, but it was recommended by several people that I post here as well.
Please forgive me if I ramble lol, still feeling a bit shaken and upset over all this.
I bought a MOC Mummy Sunbright off a well known seller on here and ebay, I saw the listing on ebay and she took the auction down and allowed me to pay her off. I did take a bit longer than I would have like to pay her off, maybe 6-8 weeks (this is the only thing I think she could use against me)... but I did send one with fees added on and the rest as gifts, which I totally regret now
but I thought I could trust her because she's been in the community for so long. I paid 102 Euro for the pony and 18 euro for shipping.
Mummy Sunbright arrived yesterday and the card and bubble are ruined :'( I was very shocked at how she had been packaged. She was stuffed into a box that is way too small for a MOC, the only way you could fit her in the box is to angle her in diagonally and even then I had to push her in. There was only one small piece of foam stuffed into the top.
Here is an album of lots of pictures of the damage, the ones with the pony in the box diagonally are just to show the ONLY way you can fit her in the box.
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loginAlso this is a picture of the pony I thought I was getting, she has a clear bubble but the pony I received has a yellowed bubble. So as well as receiving a severely damaged pony due to poor packaging, I feel I have not received what was advertised. If it is the same pony and her bubble had yellowed after taking the photo, then I should have been told this.
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loginI sent this message to the seller yesterday:
Hi ____,
I received the package today, thanks for that. I am very disappointed though. The box arrived extremely squashed and was too small for the pony so as a result of that the card and bubble are very damaged. The card was so squashed that the bubble was ripped off the card in some parts. I was also surprised at the lack of packing. I know you've been selling for a long time so I thought I wouldn't have had to tell you to make sure she is securely packed.
I noticed too that the bubble is yellowed. In the picture of the pony you had for sale her bubble was completely clear. So I also feel like I don't have the pony that was advertised.
I would really appreciate a partial refund. Of at least 75% of what I paid plus the full price of postage, so 84 euros in total. Cause I'm most likely going to have to de-card her, and a mint loose Mummy Sunbright is not worth 120 Euro. That's the whole reason I buy moc/mib ponies, so they are perfect in every way.
I hope we can resolve this, I really don't want to have to make a post in the pony groups and also in trader support on the mlparena.
I've added pics so you can see the damage and how the box arrived.
Thanks for your help,
GemmaAnd this was her response:
I have send well packed as i always do.it seems that the box has been extremely smashed during transport.this is not my mistake.you can send the pony back,and i refund you.So basically she is saying she packed the pony well.
With some help from my friend I sent this message today:
______,
The box unfortunately had very little packing material to support the pony. It was also too small. Even if the pony was angled, there is not near enough packing material to keep her from moving around or to keep the box from being compressed during transit.
If I send her back I only feel comfortable doing so if she is sent with tracking which will cost 35 euro, but I ask that you please cover the cost of return postage as well as refund me the full amount of 120 euro.
If not I would be willing to keep the pony and except a partial refund, though I am requesting no less than 80 euros since I will likely have to de-card her and possibly resell her, and if I sell her I will be out additional money due to fees and purchase of packing material.
I hope we can come to a resolution soon.She has not read it yet.
This has affected me so much that I couldn't get to sleep last night. I feel so stressed and upset by it. Pony collecting shouldn't be like this.
I was so excited to buy her and now she is ruined! I didn't think I had to tell people who have been collecting and selling ponies for years the proper way to pack a MOC.
I really would like a partial refund because I feel like it will be the easiest option for the both of us. If I send her back I only feel comfortable sending tracked and that will cost NZ$50 :/ I do not think she will want to pay for that, and it's not fair that I should lose out on money. I think my offer was fair too but I don't feel like she is being very helpful to me. I just want to keep her but a mint loose pony is not worth 120 euros
really upset.
Any advice or help would be greatly appreciated. Thanks for reading
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I also am open to payment plans if you are buying quite a few. Thanks!
Also I have an original shipper box. It would fit all four barbies if someone were to buy them all.
They definitely weren't like that when I bought them so the seller has damaged them.
lol. Here are some pictures of some of my collection, hope you enjoy.