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This is why I didn't want to go through Ebay! They told the buyer to send it to my old address. So now I am out the pony and the money. Lesson learned. Buyers don't actually read and look at pictures.
I had changed my primary address, but apparently, it doesn't update the rest, which I had no idea. They have like five different addresses: primary, mailing from, sending to and return. Talk about confusing. Yes, it was a best offer. In any case, I drive to the old house and managed to retreive the pony thankfully.
*pony hugs* Seriously. Would it have hurt to "upgrade" this pony privately at a later time, without dragging the seller through the TS forum.
That is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess.
And I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.
Maybe not if they're cheaper no. But if they're rotten in the bottom yes.
The buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all.
I agree the buyer and seller made a deal for the item to come in a condition that was specifically described. The condition was not as listed.However, it should not take a month to decide to return an item. If you you get an item not as described, as soon as you realize this, try to work out a return. Don't sit on it for weeks asking opinions. If you don't feel it's right then the best thing to do is return it right away!