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I really wish more countries would offer sensibly priced tracking, it would solve most of these problems (we have the same here. Regular international mail is £3.60. Fully tracked is nearly £50) =/ It's such a pain that some countries can offer tracking for a few pounds or dollars and others want a ridiculous fee for the same thing. I'm so sorry that your buyer is being so unreasonable, and I hope that if you are forced to refund them that they send you the money again when the pony arrives