The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ButtercreamDream on December 26, 2013, 02:14:37 PM
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Hey all, I need some advice. I've got a couple of problems with an ebay purchase, and I'm not sure how to proceed in this case. I bought a minty so-soft pony who was quite expensive as a 'But it Now' On Nov 23rd. I paid in full but then asked the seller to hold onto it, as I was bidding on more of her auctions. The others ended on the 29th, and I paid for the rest. It was marked shipped on the 3rd of December, but not actually shipped until Dec 14th. I thought it was lost, but that part I can live with.
The first real problem is that the seller charged me the combined shipping rate of $30 for what the label says was $10.55 in shipping, so 3x as much as it actually cost them. That seems pretty straight forward to deal with through ebay.
The second bigger problem is that they didn't use any protection at all on the ponies, even the minty so-soft pony (a $70 minty Crumpet I've been waiting a VERY long time to find). No box, no tissue, not even a sandwich bag. She and the other 3 minty ponies were sent in a stiff cardboard envelope. All four previously minty ponies arrived with rough, matted hair, unlike the condition I bought them in. The worst part is that my minty SS Crumpet is Very Good condition at best, and very similar to a $30 one for sale here, that I turned down. She is missing most of the flocking on the back of one of her ears, and loads on her other ear and around her feet. One shoulder is really rubbed, as well as her mouth, eyebrows, nostrils. I can tell that it happened in transit, because the other ponies and the inside of the envelope itself all have flocking all over them, like glitter. The inside of the envelope is really rough and fairly stiff.
I found the ad for them here on the arena, but I bought them through ebay. I'll take it up through ebay, but I'm not sure what to do (especially since I have 2 problems). What should I do now?
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Dec 28th 2013
Wow, I'm pretty sure it's the same person. Her ebay ID is indiejones09, angela22 on here. I can't believe this has happened before and keeps happening. You would think that something like that is a mistake you would make once, and then learn from it.
I did check her feedback on ebay, and here, and I didn't see anything bad :(
BUT to play devil's advocate shipping costs usually are SHIPPING AND HANDLING and a seller can charge anything they want
If you are the buyer it is your responsibility to look into shipping before a purchase. I would have had a combined shipping quote sent to me prior to purchase...this way if a seller sends some crazy price all you have to do is say no.
I did ask for a quote to start with, and it was $14.50, which isn't outrageous if it's sent in a box. I asked if she would combine shipping, and she said yes. I bought and paid for the first pony in advance, so the first $14.50 was already paid for. When the other auctions ended, she combined it all with an extra $14.50, which I didn't see coming. I at least figured they would have been well packaged in a box. Honestly, if they had arrived as I bought them, For $20 actual shipping in a box, I wouldn't be complaining. *sigh*
Well, I opened a case by writing to her. I'm so sad about that minty Crumpet, though. She's been so hard to find, even though I'm willing to overpay, and another minty one just bit the dust. She's the very last one I'm looking for for all the US mom and baby ponies. I've been working on that goal since the early 2000s.
Thanks for your help
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Dec 28th 2013
So, I got a response
"Actually, you paid 14.50 for shipping, not $30. And the ponies I send are always sent that way with no problems at all to the items, and definitely not enough rubbing could possibly happen inside that envelope to cause flocking loss or hair damage. You can return it if you'd like and I will look the item over to see what kind of damage has been done. Please ensure you confirm the correct address to send her to first before you ship out and you may want to include insurance on the package as I won't be responsible for any items that do not make it back. Thanks."
I'm frustrated now because it sounds like she's saying I'm lying. The problem with the shipping cost is that I paid it twice, for two separate transactions a week apart, so I did pay $29. Do I have to open a separate case for the other 3 ponies? One of the 3 is ok, but I don't want to be stuck with the $30 shipping total I paid just for her.
Does anyone know if one tracking number will do for 2 transactions?
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Dec 29th 2013
*sigh*, you could use paper towel and sandwich bags, and still protect them while sending them cheaply. I've used bubble envelopes, but at least package them separately in plastic. I didn't say anything more about the damage at all. There's no use arguing over it. I just told her I'd ship them all back, and that's it.
I'm going to send them all back in a box, well protected, but what happens if she just claims that the damage didn't happen while in transit. When she says "I will look the item over to see what kind of damage has been done" it sounds to me like she's saying I'm lying, or I had buyer's remorse and I did something to them. I can take pictures, but does that prove anything?
I opened a second case for the others, but it only included one of the 3, so I guess I need 4 separate cases?
Also, where do I find the address I have to mail them back to? She says " Please ensure you confirm the correct address to send her to first before you ship out", but is there a place to find it, or do I have to ask her?
Sorry to ask so many questions everyone, and thanks for all your time. I've never dealt with something like this before.
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Dec 31st 2013
Ok, I sent them all back, well packaged, tracked and with insurance. Hopefully this goes smoothly.
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Jan 6th 2014
Wow. The ponies I bought are not expected to arrive back at the seller's for another 2 days according to the tracking, but they are already relisted, with the old pictures and ads. She hasn't even seen the damage yet. In fact, her auctions end the same day the ponies are due back to her.
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Jan 14th 2014,
I received a refund for the 3 other ponies that I returned to the seller, but not for Crumpet or her half of the shipping ($14.50, since I was charged that twice for combined shipping for 4 ponies). I got a message from ebay today saying that if the refund wasn't processed by now, to escalate the case, and so I did.
Bonnie Bonnets sold 8 days before the seller had her back in hand, and Crumpet now has bids on her with the old pictures, before all the extra flocking rubs that occurred the first time she was shipped.
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Jan 15th 2014,
Now I've got a new message from ebay, again saying that the seller has issued a refund, and an echeck should be processed by Jan 19th now. The case was automatically closed, even though the last round of this (waiting for the echeck refund to go through into my account) did not go through. I am so beyond frustrated right now. I just want this to be done so I can move on.
*update*
I got this message via paypal.
"This email confirms that the Pending Refund you received for $84.50 USD from (seller's email address) has cleared. The funds are now reflected in your PayPal balance."
I checked paypal, and there's no refund still. What on earth is going on?
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I would recommend contacting the seller & explaining your problems in a polite way. If the seller was advertising their auctions here on the Arena they must be a collector, and should already be aware of properly packaging ponies for shipping and charging a fair amount for combined shipping.
Since the damage is irreversible & due to poor packaging, I would request returning Crumpet for a full refund. You did not get the item in the top dollar condition that it was described in. It would be hard to negotiable a fair partial refund since the pony was priced as high as it was, in my opinion.
I hope you can work things out with your seller. Just remember to keep the communication as polite & factual as possible. Please let us know how things work out. :bigups:
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I bet I know what seller you're talking about. I was very disappointed with the packaging they used for a pricey pony, it was actually open when it arrived and the pony could have easily fallen out...
I hope you can get it resolved!
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Yeah, I think that's what I'm going to have to do about crumpet at least. The others I may be able to help, but poor Crumpet is not what I was waiting for anymore. If I contact them through ebay, does it open a case automatically? Do I need to do something separate about the $20 overcharge for shipping, or just pick a category and write to them about both?
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Just pick a category and write everything in one message. eBay rarely does anything in regards to overcharged postage, so that one will be up to your seller to decide if she/he will give you a refund on the excessive charge.
After searching out the ended auction, I see that seller has quite a few positive feedback a with less-than-positive comments. It seems like over charged shipping, poor packaging, and items not as nice as described are a reoccurring theme. :huh: Good luck to you!
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Oh ouch! D: I'm sorry it ended up so disappointing for you. I hope you can get this resolved satisfactorily, especially since the seller is an Arena member.
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Ouch. I'm really sorry you're going through this. I know what it's like to pay for a pony you've been after for a long time, only to get it in hand and it's not what you wanted.
I'm pretty sure I know which seller this is, and if I'm right about the seller, I had a less than fun time with them too. I also got a '*very* expensive pony($150+) shipped in an unpadded Priority Mail envelope. No bubble wrap, not even a plastic baggie to protect the pony if the envelope got wet or damaged. I was *shocked* when I saw that as this was NOT a cheap pony. The pony was not damaged by the packaging(sheer luck it wasn't!), but the seller missed some flaws in her auction description, so I returned it. I shipped the pony back to the seller(in a BOX I provided, properly packed, and with full insurance), and it was resold pretty much immediately. I got my money back, but I think the seller shipped her out in an unpadded envelope again to the new buyer, despite the fact that I sent that pony back to her bubble wrapped and in a box that fit the pony perfectly.
If it is the same seller(and I looked up past Crumpet auctions - it probably is), I did get my money back, including the original shipping. I did NOT get the shipping I paid to send the pony back reimbursed, but by that time I was so happy my item made it back to the seller(the post office screwed up and shipped it to the wrong state for several days), I was happy to get what I could.
If it was me(and it was me a few weeks ago), I'd return the item for a full refund. You'll probably get your shipping overcharge back(but not what you spend to ship it back) if you return ALL the items for a full refund. I am not so sure you'll get your shipping overcharge if you keep some of the ponies. My dealings with this seller(if it's the same one - the seller's ebay ID starts with an "i"...) weren't great. Some things were fine, others not so much. She might not do a partial refund on shipping, and if you want to try for that, it might be a fight. I'm not sure as that was not part of my transaction. She was quick to offer a refund when I asked for one, and that was no problem.
If it is the same seller, and you'd like any more information about what happened during my transaction, feel free to PM me. I hope everything works out for you!
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Wow, that's awful! Since they are a collector, they should know the importance of packaging correctly! And overcharging by shipping by such an excessive amount is absurd!
As mentioned before, I would contact the seller through eBay and request to send crumpet back for a refund and maybe mention the shipping overcharge. Just do not bring up anything about feedback in your correspondence.
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I would contact the seller asking to return the ponies for a full refund including inflated shipping costs.
I agree that is a crazy shipping and handling cost.
BUT to play devil's advocate shipping costs usually are SHIPPING AND HANDLING and a seller can charge anything they want
If you are the buyer it is your responsibility to look into shipping before a purchase. I would have had a combined shipping quote sent to me prior to purchase...this way if a seller sends some crazy price all you have to do is say no.
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I would definitely be sending back the Crumpet for a refund. That just makes me so sad -- there are so few mint condition Crumpets around anymore :( You should be able to get a refund with shipping charge (for that pony alone) pretty easily if you do go through ebay, although since it is a member here, maybe contacting them through the Arena first might not be a bad way to go. I would still recommend going through ebay to get the refund to make sure everything is done right and fast, but it's less of a shock to the seller if you open communications before they get an Item-Not-As-Described notice.
The overcharge on shipping is probably going to be up to the seller, as claricesponies noted. You can see if there's a way to complain about it through ebay, but they typically won't do anything if no arrangement for combined shipping was made beforehand. But maybe it was an oversight, and the seller didn't realize it. The best thing would be to ask nicely about it.
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This is very sad to read. :( A collector should know how to properly package ponies, whether they be expensive or just a cheap $5 one.
I don't mean to stir up a hornet nest, but could we ask for the name of the seller after you have settled your case with them? I'd like to avoid buying from someone who is going to send me expensive ponies in a bubble mailer with no protection.
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This is very sad to read. :( A collector should know how to properly package ponies, whether they be expensive or just a cheap $5 one.
I don't mean to stir up a hornet nest, but could we ask for the name of the seller after you have settled your case with them? I'd like to avoid buying from someone who is going to send me expensive ponies in a bubble mailer with no protection.
It sounds as if the seller didn't even have the courtesy to use a bubble envelope. They used a stiff cardboard mailer. Bubble envelopes do offer protection but what the buyer describes does not.
Sent from my DROID RAZR HD using Tapatalk
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This is very sad to read. :( A collector should know how to properly package ponies, whether they be expensive or just a cheap $5 one.
I don't mean to stir up a hornet nest, but could we ask for the name of the seller after you have settled your case with them? I'd like to avoid buying from someone who is going to send me expensive ponies in a bubble mailer with no protection.
Seconding this...eurgh
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I'd like to know as well. I looked up on the completed listings and there's only one Crumpet that ended Nov. 23. So, I'm guessing that's them?
But yeah, super annoying. I mainly buy one or two ponies every other month and they generally are the more expensive ones! I would be so angry! And she's ruined a perfectly good Crumpet because of it! ( If it's the Nov 23rd one, I did note she was missing flocking from one ear. . . ) I only got my Crumpet a few months ago for about half that and she's in amazing condition. I will say, just touching her, it seems like Crumpet has *very* loose flocking, where some ponies are flocked with super glue. One has to be careful! And it's careless twits like this that give the rest of all the sellers a bad name!
So, please, I'd like to know who they are so I can make sure I don't accidentally deal with them. Shipping with no protection is a huge no-no, and enough for me not to spend my month with them, and the overcharging on shipping to boot! Did you pay $30 to ship FOUR ponies?
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Buttercream-My husband bought my dutch pony from this seller and I distinctly remember the brown envelope coming in the mail. It was not padded and I could feel the pony moving inside. I told him that if it was a pony(which I knew it was) that it was not well padded!
I agree with the others. If she's a collector, you'd think she would know to wrap ponies in something for protection.
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If anyone wants to know the seller *I* dealt with(which hasn't been 100% confirmed as the seller that ButterCreamDream is dealing with, but it probably is), feel free to PM me. I don't want to hijack this thread, or publicly post about a seller which may or may not be the one the original poster is talking about.
The seller I dealt with shipped a *very* rare pony in an unpadded Priority Mail cardboard envelope(the free "Flat Rate" kind). No bubble wrap, no plastic baggie, nothing to protect it AT ALL. She also has a few negative/neutral feedbacks about doing the same thing to other people, so it's likely she just ships this way all the time.
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If anyone wants to know the seller *I* dealt with(which hasn't been 100% confirmed as the seller that ButterCreamDream is dealing with, but it probably is), feel free to PM me. I don't want to hijack this thread, or publicly post about a seller which may or may not be the one the original poster is talking about.
The seller I dealt with shipped a *very* rare pony in an unpadded Priority Mail cardboard envelope(the free "Flat Rate" kind). No bubble wrap, no plastic baggie, nothing to protect it AT ALL. She also has a few negative/neutral feedbacks about doing the same thing to other people, so it's likely she just ships this way all the time.
I received mine in the same... Just a Priority document mailer. Definitely not meant for a pony, it was not even sealed and the pony had no protection.
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Buttercream I am sorry your pony was ruined due to poor packaging. I would most definitely return it for a full refund.
I am also sorry to hear that so many of you had issues with this sellers packaging methods. Has anyone besides goddessofpeep approached her about your concerns on the way she was shipping her items? I am just curious if the problem was brought to her attention and it went ignored.
:( I pretty much have put two and two together but if one of you would PM me to confirm on who the seller is, I would appreciate it.
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Oh so sorry about your Crumpet! It's sad to receive an item not accurately described or damaged due to poor packaging. But like others suggest, I'd return for full refund but Please make sure you post back with delivery confirmation. Also you can report sellers for overcharging excess postage. Ebay does look into sellers like that and will give them a "warning" They can't make them return the overcharge amount but at least it's something. And remember to Leave appropriate Feedback but not to mention in any messages. Good luck and keep us posted!
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Wow, I'm pretty sure it's the same person. Her ebay ID is indiejones09, angela22 on here. I can't believe this has happened before and keeps happening. You would think that something like that is a mistake you would make once, and then learn from it.
I did check her feedback on ebay, and here, and I didn't see anything bad :(
BUT to play devil's advocate shipping costs usually are SHIPPING AND HANDLING and a seller can charge anything they want
If you are the buyer it is your responsibility to look into shipping before a purchase. I would have had a combined shipping quote sent to me prior to purchase...this way if a seller sends some crazy price all you have to do is say no.
I did ask for a quote to start with, and it was $14.50, which isn't outrageous if it's sent in a box. I asked if she would combine shipping, and she said yes. I bought and paid for the first pony in advance, so the first $14.50 was already paid for. When the other auctions ended, she combined it all with an extra $14.50, which I didn't see coming. I at least figured they would have been well packaged in a box. Honestly, if they had arrived as I bought them, For $20 actual shipping in a box, I wouldn't be complaining. *sigh*
Well, I opened a case by writing to her. I'm so sad about that minty Crumpet, though. She's been so hard to find, even though I'm willing to overpay, and another minty one just bit the dust. She's the very last one I'm looking for for all the US mom and baby ponies. I've been working on that goal since the early 2000s.
Thanks for your help
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Yup, same seller.
I hope everything works out with your ponies!
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She does seem to have a lot of happy buyers, but if you do skim through the feedback, there are quite a few positive feedbacks that aren't exactly positive. She seems to have repeated problems with not mentioning flaws, or at the very least, having loose standards for the term "near mint" and "mint". There's also at least one other comment on there about her lack of packaging skills, and she has a few shipping overcharge complaints, one dating back to over a year ago. She should be aware of these issues, unless these people aren't mentioning their dissatisfaction directly and she's not reading her feedback.
I also saw a few positive comments about issues being dealt with and resolved, which is good she does resolve them, but it makes me nervous that there continue to be issues.
Good luck with your claim, ButtercreamDream :hug: It sounds like she'll be cooperative, and maybe this time, she'll understand how important it is to take some care with shipping.
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So, I got a response
"Actually, you paid 14.50 for shipping, not $30. And the ponies I send are always sent that way with no problems at all to the items, and definitely not enough rubbing could possibly happen inside that envelope to cause flocking loss or hair damage. You can return it if you'd like and I will look the item over to see what kind of damage has been done. Please ensure you confirm the correct address to send her to first before you ship out and you may want to include insurance on the package as I won't be responsible for any items that do not make it back. Thanks."
I'm frustrated now because it sounds like she's saying I'm lying. The problem with the shipping cost is that I paid it twice, for two separate transactions a week apart, so I did pay $29. Do I have to open a separate case for the other 3 ponies? One of the 3 is ok, but I don't want to be stuck with the $30 shipping total I paid just for her.
Does anyone know if one tracking number will do for 2 transactions?
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Jeez, this just gets worse and worse. I also notice (and I might be reading too far into it) that she doesn't mention a refund anywhere, just that she'll "look the item over." Definitely one to avoid.
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Buttercream if I was you at this point I would open an item not described case. I know it seems harsh but eBay will then be involved. I would not just send it back, you will lose your buyer protection.
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After having just dealt with the same seller my advice is to return ALL the ponies and just completely undo the entire transaction. She does process returns ok(eventually), but I found dealing with this particular seller to be one of the must frustrating and just all around messiest things I've done in all my years on ebay. It was NOT FUN. If you'd like the full details about exactly what went down(and it was more than just bad packaging, a lot more), feel free to PM me.
I would wrap up all those ponies(in a box so she can't blame YOUR packaging for the damage), and just take the money you'll eventually get back and spend them with a seller who describes their ponies correctly and cares enough to ship them with some protection. That's the simplest way to sort this out, and even then you'll probably be in for a long and painful ride. Trying to keep one and send back the rest is just going to be more of a mess than you probably want to deal with.
Also, pay attention to the address she sends to to process the return. It doesn't match the return address on your "package". I don't know why this is(she's well aware of this, so you'd think she'd have fixed it by now).
Post Merge: December 28, 2013, 05:43:38 AM
Oh, and do it quickly. She does have a time limit on accepting returns. It's not listed in the auction description, but it is buried in her policies somewhere. She didn't mention it to me when I originally asked for a return, and there was a delay in me shipping my return back due to Thanksgiving weekend, and she tried to deny my return due to me supposedly being outside her return window(I wasn't when she contacted me so she sort of jumped the gun on that one) when the pony was in transit. Since the pony was in transit at the time, she did accept the return, but if you take too long, she will deny you your return.
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I agree with ponylady, the best thing you can do to ensure that you have your buyer protection and that everything is logged is to just open a case/claim, go that route, do make sure that if/when you return the items that you add tracking to make sure that it arrives to her.
I wish you the best of luck, this seems like such a headache for you.
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Buttercream if I was you at this point I would open an item not described case. I know it seems harsh but eBay will then be involved. I would not just send it back, you will lose your buyer protection.
I did open a not-as described case for Crumpet automatically when I contacted her. Do I need to open a separate case for the other three, purchased separately, if I'm sending them all back?
Thanks for the advice, everyone. I'm a little nervous about getting scammed, but I really don't want to keep any of them after this. I'll send them back with tracking, package well, and I'll take it up with paypal if she doesn't refund me for them.
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Yes, if you paid for the others separately, I would open a case for each, unless ebay lets you group them together. I do believe you can attach the same tracking number to each case when sending them back to the same person.
It does sound like she either doesn't realize you sent two $14.50 shipping payments or is trying to ignore that fact. Either way, I don't blame you for wanting to send back the whole lot to be done with it. The way she's wording things makes it sound like she doesn't want to assume any blame and may be stubborn about it. But ebay should be pretty straight-forward.
It's really sad this seller is a member here. She seems to have some decent ponies. Really sad that her shipping policies are ruining those transactions.
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Yes, if you paid for the others separately, I would open a case for each, unless ebay lets you group them together. I do believe you can attach the same tracking number to each case when sending them back to the same person.
It does sound like she either doesn't realize you sent two $14.50 shipping payments or is trying to ignore that fact. Either way, I don't blame you for wanting to send back the whole lot to be done with it. The way she's wording things makes it sound like she doesn't want to assume any blame and may be stubborn about it. But ebay should be pretty straight-forward.
It's really sad this seller is a member here. She seems to have some decent ponies. Really sad that her shipping policies are ruining those transactions.
Yep, what ashlyne said :)
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She has decent ponies but from what people who have bought from her have claimed, she doesn't describe all of their flaws. So we really don't know if they are as nice as she says they are.
Sent from my DROID RAZR HD using Tapatalk
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You know I had the same thing happen to me to! I bought a UK pony from her twice (one purchase on the Arena and one here) and both times they arrived in a priority mail envelope which should be only used for flat items. The pony was not wrapped in anything to protect it. I was wondering why she just couldn't find some bubble envelopes? I get mine from Dollar Tree 2 for $1. It is disappointing that she won't invest in proper envelopes since she has a nice selection of ponies and no one wants them to be damaged in shipping.
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Probably because Priority mailing supplies are free, while plain bubble envelopes need to be purchased. However, priority mailing BOXES are also free and can be shipped to your house in bulk for free, so there really is no excuse for using those free envelopes rather than a box.
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It's because the priority envelopes are also the cheapest to send. The seller is clearly just CHEAP. She wants to skim as much off of shipping as she possibly can, even by scamming a buyer into paying for shipping TWICE!
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*sigh*, you could use paper towel and sandwich bags, and still protect them while sending them cheaply. I've used bubble envelopes, but at least package them separately in plastic. I didn't say anything more about the damage at all. There's no use arguing over it. I just told her I'd ship them all back, and that's it.
I'm going to send them all back in a box, well protected, but what happens if she just claims that the damage didn't happen while in transit. When she says "I will look the item over to see what kind of damage has been done" it sounds to me like she's saying I'm lying, or I had buyer's remorse and I did something to them. I can take pictures, but does that prove anything?
I opened a second case for the others, but it only included one of the 3, so I guess I need 4 separate cases?
Also, where do I find the address I have to mail them back to? She says " Please ensure you confirm the correct address to send her to first before you ship out", but is there a place to find it, or do I have to ask her?
Sorry to ask so many questions everyone, and thanks for all your time. I've never dealt with something like this before.
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If you could take pics I think that would be extremely helpful so she can't claim the damage was done during the shipping back to her. And yes, I think you need to ask her for the correct address to ship to.
What a huge mess and disappointment for you, I'm so sorry! At least you have helped warn the rest of us to maybe not deal with this seller ourselves. So for that, I'm grateful. :)
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Ok, I sent them all back, well packaged, tracked and with insurance. Hopefully this goes smoothly.
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I hope everything works out for you :hug: Keep us posted!
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Looks like the Crumpet is back up for auction...still "near mint"...hmmm *eyeroll*
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Looks like the Crumpet is back up for auction...still "near mint"...hmmm *eyeroll*
Yep, just came back to say that...and I can't tell if she just re-used the original pics or if I'm not practiced enough to see the flocking damage. That's really worrying.
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Looks like the Crumpet is back up for auction...still "near mint"...hmmm *eyeroll*
Yep, just came back to say that...and I can't tell if she just re-used the original pics or if I'm not practiced enough to see the flocking damage. That's really worrying.
I would think the pictures were resused assuming the OP sent them back the same day she posted that she had, that was only 2 days ago.
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Is that even allowed? How can she be selling an item that's not even in hand?
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"And the ponies I send are always sent that way with no problems at all to the items, and definitely not enough rubbing could possibly happen inside that envelope to cause flocking loss or hair damage."
Oh man. -_-
I hope you get every cent back.
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That seller did the exact same thing to me. I returned a pony due to flaws that were not described in the auction. Within *minutes* of her getting the message that I wanted a refund, the pony was relisted on ebay. She also updated her sale post here as soon as I told her I didn't want the pony. She did not change the description of the pony, and due to the holiday weekend and the post office rerouting the package to the wrong state for several days, the pony was listed on ebay for almost two weeks before she had it back in hand. The pony was sold to a new buyer using the same description with NO mention of the flaws that I found(off color head, gap in the neck seam, stains on non-display side). I gave the seller a list of what I found wrong with the pony when I requested a refund, so she knew about the flaws.
So in short, the seller relisted a flawed pony using a description that indicated the pony was without those flaws, and she did it about 2 weeks before she had the pony back in hand. She knew that the pony was MIA in the postal system for several days, and as far as I know, she didn't take the auction down. I had sent her the tracking info, and I had been calling the postal service about where my package went. What she would have done if the pony sold while it was still in postal limbo, I don't know. It did sell right after it arrived(she dropped the BIN, but did not update the listing to mention the flaws I described). As far as I know the next buyer was happy with the pony, and it arrived in a timely manner.
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From all of this feedback here, I think it's terrible that her feedback on Ebay doesn't reflect this well enough. :(
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Ok, I sent them all back, well packaged, tracked and with insurance. Hopefully this goes smoothly.
:bigups: I hope so too . you did everything right :hug:
Looks like the Crumpet is back up for auction...still "near mint"...hmmm *eyeroll*
Yep, just came back to say that...and I can't tell if she just re-used the original pics or if I'm not practiced enough to see the flocking damage. That's really worrying.
I would think the pictures were resused assuming the OP sent them back the same day she posted that she had, that was only 2 days ago.
It was bad enough that the seller has not learned from her previous experiences about using better packaging and I'm so sorry to hear a lot of members here have had the same issues with this seller :cry: ....but the relisting without mentioning the (new or previosuly unmentioned) flaws *and* before the pony has even arrived back to her and the cases completed is even more disturbing :(
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It's people like this who actually deserve negative and neutral feedback on eBay and don't get it for some reason. EBay's feedback system is just so flawed.
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That seller did the exact same thing to me. I returned a pony due to flaws that were not described in the auction. Within *minutes* of her getting the message that I wanted a refund, the pony was relisted on ebay. She also updated her sale post here as soon as I told her I didn't want the pony. She did not change the description of the pony, and due to the holiday weekend and the post office rerouting the package to the wrong state for several days, the pony was listed on ebay for almost two weeks before she had it back in hand. The pony was sold to a new buyer using the same description with NO mention of the flaws that I found(off color head, gap in the neck seam, stains on non-display side). I gave the seller a list of what I found wrong with the pony when I requested a refund, so she knew about the flaws.
I know which high-priced pony you're talking about, and she actually described that pony in both auctions saying "I never call a pony mint, even if they are, but this pony definitely is about as minty as I've ever seen!" To me, head-color-change, big gaps, and stains count as flaws and a pony with those should never be described as mint condition. Especially after those flaws were pointed out to her by an unhappy buyer! She's VERY lucky the new buyer (who is also a member here) didn't mind.
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Wow. The ponies I bought are not expected to arrive back at the seller's for another 2 days according to the tracking, but they are already relisted, with the old pictures and ads. She hasn't even seen the damage yet. In fact, her auctions end the same day the ponies are due back to her.
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Wow. The ponies I bought are not expected to arrive back at the seller's for another 2 days according to the tracking, but they are already relisted, with the old pictures and ads. She hasn't even seen the damage yet. In fact, her auctions end the same day the ponies are due back to her.
:huh: Can you report that to Ebay? That sends off all kinds of bad vibes.
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That's terrible, not a seller I would ever want to do business with.
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That's terrible, not a seller I would ever want to do business with.
Me neither. I wish more people would leave her appropriate feedback both on here and on eBay.
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I received a refund for the 3 other ponies that I returned to the seller, but not for Crumpet or her half of the shipping ($14.50, since I was charged that twice for combined shipping for 4 ponies). I got a message from ebay today saying that if the refund wasn't processed by today, to escalate the case, and so I did.
Bonnie Bonnets sold 8 days before the seller had her back in hand, and Crumpet now has bids on her with the old pictures, before all the extra flocking rubs that occurred the first time she was shipped.
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(http://s235.photobucket.com/user/Tatersone/media/faceplant_zpsd5236455.jpg.html)
This is honestly past the point of ridiculousness with this seller. I am so sorry Buttercream :cry:
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Ugh, that's really awful. Has she been alerted to this thread? Maybe (and this is a big maybe, wishful thinking), if she knew people were onto her, she'd work to make it right.
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Ugh, that's really awful. Has she been alerted to this thread? Maybe (and this is a big maybe, wishful thinking), if she knew people were onto her, she'd work to make it right.
I doubt she'd try to make it right. Since this is not the first time she's pulled this kind of thing with another arena member, it sounds as if she's greedy and out for herself and not to be a truthful seller and to make her buyers happy.
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:shocked: glad I saw this thread I had my eye on her so soft crumpet meh back to looking :P
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(http://s235.photobucket.com/user/Tatersone/media/faceplant_zpsd5236455.jpg.html)
This is honestly past the point of ridiculousness with this seller. I am so sorry Buttercream :cry:
^^ This x 1,000,000,000,000 *siiiiigh* :( :facepalm:
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I received a refund for the 3 other ponies that I returned to the seller, but not for Crumpet or her half of the shipping ($14.50, since I was charged that twice for combined shipping for 4 ponies). I got a message from ebay today saying that if the refund wasn't processed by today, to escalate the case, and so I did.
Bonnie Bonnets sold 8 days before the seller had her back in hand, and Crumpet now has bids on her with the old pictures, before all the extra flocking rubs that occurred the first time she was shipped.
Oh my goodness! I'm the person who bought Bonnie Bonnets! :shocked: Ive only just found this thread. That explains why she took so long to ship. :( I'm so sorry you've been going through this ButtercreamDream. :hug:
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hope it gets solved soon.
yeah the pictures are very deceiving.
you can see a little flock loss on the ear, but only if you know to look for it.
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I changed the title to add her names, not out of spite, but as a warning to anyone who might bid.
Here are some of the picks I took before sending them back. Flocking is a tricky thing to properly take a picture of.
I was trying to photograph the brown spots that's on her body, but if you look closely, you can see some of the flocking that rubbed off Crumpet covering Bonnie Bonnets
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The back of her NDS ear
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Her lip, nostril and eyebrow
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Back of feet/legs
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Bare spot on neck
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It's hard to say what was there already, and what was caused by her not being protected when shipped. I assume it was made worse because of the flocking covering the other ponies and the envelope itself. Either way, definitely not my idea of NM. The seller hasn't said anything to me at all since offering the resolution that I could return them. She did admit that she charged me $29 for shipping eventually, saying her husband took care of it for her, but did not offer an apology. I wrote to her the day after the tracking said they were received to ask her for the refund, and she processed 3 of the 4, but never responded at all.
For Crumpet, ebay said an echeque was being processed and should have been in my paypal account as of the 14th (yesterday). Yesterday I got the message to close the case, or escalate if I hadn't received my refund. I escalated and I still haven't heard anything back.
Post Merge: January 15, 2014, 06:00:23 AM
Now I've got a new message from ebay, again saying that the seller has issued a refund, and an echeck should be processed by Jan 19th now. The case was automatically closed, even though the last round of this (waiting for the echeck refund to go through into my account) did not go through. I am so beyond frustrated right now. I just want this to be done so I can move on.
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update
I got this message via paypal.
"This email confirms that the Pending Refund you received for $84.50 USD from (seller's email address) has cleared. The funds are now reflected in your PayPal balance."
I checked paypal, and there's no refund still. What on earth is going on?
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Oh Buttercream I'm so sorry. :( I really hope the echeck gets processed ok! :hug:
Thank you for posting pictures of Bonnie Bonnets. It's good to get an idea of what to expect when she arrives.
:hug:
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did you pay for her on a credit card? maybe paypal sent the refund to your credit card, they did to me once and I was freaking out as the money should have been there but it wasn't, although it was - just on my credit card ;)
ETA: I dunno how those echeck things work, but is it a real thing? is there some way a seller can say they will 'send' an echeck but not actually send it?!? :yikes:
I do hope this gets sorted out soon... sorry your having such a nightmare with it all :hug:
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That's a good idea to check your credit card activity -- be sure to check the "pending transactions" area since sometimes it can take a few days to post. If it's not there, it sounds like a Paypal issue. Also, check the bank account too. Maybe echecks are directly deposited.
Since Paypal says you should have the refund and Paypal isn't showing the refund, I would contact Paypal immediately. They should be able to see the same thing you are and sort it out.
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Scammers make me so mad! :pullhair: :razz: :angry: :argh: :rant: Ruining the pony collecting experiance for everyone!
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Hey everyone,
I called paypal today, and sosoftbuttons was correct. Because I paid instantly with Buy It Now, the charge came of the credit card. I haven't received the last refund yet, but the person I spoke with was able to confirm that it had been initiated and should be credited to my card with a few days.
I guess everything is wrapped up now. I'm off to leave feedback, although there's a lot to explain in very few characters.
As for telling her about this thread, I didn't imagine it would help anything. She was so defensive when I told her about the problem that I don't imagine she's about to change her ways =/
Thank you everyone for your support and advice, and Sabrina, I hope Bonnie Bonnets cleans up ok. Honestly, I felt I could have restored the others, but I didn't feel they were worth what I paid, and the seller was so rude that I decided I'd rather give my money to sellers I know are good instead. I don't know what the brown marks on her were, but hopefully they'll clean off.
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Oh I'm so glad everything is going to be ok with your refund! :hug:
Thanks about Bonnie Bonnets. :)
I'm really sorry you had to go through all this, it's not fair at all. But thank you for letting us all know so we know to watch out for this seller.
I hope you feel better and find a new Crumpet soon. I'll keep an eye out for her for you. :hug:
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That's good news that your refund is indeed going to go through.
*note* I have locked her sales page. While I understand issues do arise, it is the manner in which they are handled that matters most. Relisting items that you do not have is not only against eBay policy, it is also dishonest. If she wants to come back and explain why the ponies were relisted without having them back in hand or why the descriptions were not changed, she is free to PM me and explain her side.
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I'm really happy that you managed to clear things up with Paypal and that you are finally getting your refund :hug: I'm glad you're leaving some appropriate feedback too! :bigups:
*note* I have locked her sales page. While I understand issues do arise, it is the manner in which they are handled that matters most. Relisting items that you do not have is not only against eBay policy, it is also dishonest. If she wants to come back and explain why the ponies were relisted without having them back in hand or why the descriptions were not changed, she is free to PM me and explain her side.
I agree with you totally PL :like: ^^
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I left negative feedback after thinking about it for a while. I don't think I've had to leave negative on ebay before. Even when things go wrong, sellers will usually work with you to make it right, and not respond rudely. It's not a good feeling to leave bad feedback, but I would want to be warned after that, and at the end of the day, I'm still out $ from having to return everything with tracking with tracking and insurance.
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I think a negative is fair in this case. You had to have ebay refund you on Crumpet because she refused it, right?
Just, what a scam artist. From what I've read on her sales postings, it sounds as if she's trying to sell all her ponies and get out maybe? She doesn't have to burn all her bridges to do so! I originally came back to the arena to sell off all my ponies too, but ended up getting into nirvana ponies. XD
But that said, the beat up Crumpet went for $40+. Which is nearly the price I paid for my absolutely mint Crumpet. :/ Who really now only cost me $37 because I sold the other pony that came with her.
We'll see if we hear from the new owner if they like Crumpet beat up versus mint. :/
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Oh boy. I hope the buyer is an Arena member so we can find out how she arrives. Who wants to bet she'll be shipped in a cardboard mailer like before?
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Oh boy. I hope the buyer is an Arena member so we can find out how she arrives. Who wants to bet she'll be shipped in a cardboard mailer like before?
Cardboard?
If she could manage the cardboard mailers, it might not be an issue, but she's using the wax paper envelopes.
Which I do use.
But not for ponies.
I send Kimono and vintage clothing out in them as it's really practical. BUT I STILL BAG AND WRAP THE ITEMS FIRST TO ADD SOME EXTRA PROTECTION.
I assure you, this isn't the last of this seller. :/
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I assure you, this isn't the last of this seller. :/
Unfortunately you're probably right.
Problem sellers who dont deal with their issues do often show up again and again (with buyers still having the same issues with them) - either under the same ID or another :(
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Well, at least this thread can continue for a little while longer to stay fresh in everyone's minds, thanks to Sabrina keeping us apprised of Bonnie's condition and salvageability. I'm so shaking my head over this situation. I'm sorry y'all had to go through this.mto be so excited to get a pony (or anything) you've wanted for so long to not only not get it in the condition you expect but to see it actually abused...it's a shame.
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I'll let you guys know as soon as Bonnie Bonnets arrives. Based on how long other pony mail takes to get here (Australia) from the US I'm expecting her hopefully tomorrow but probably next week. So nervous! It's a bit silly to worry about it now because she's not here yet but I'm worried about leaving feedback. I use my husband's eBay account and if I leave negative feedback and we get negative feedback in return he'll be really upset. :( But it's wrong to leave positive feedback.....
I bought her because my grandmother was going back home the next day after staying with us for 3 weeks and I was sad. And I thought I was safe because I knew the seller was an arena member. From now on I'm paying much closer attention to Trader & Classifieds Support!
I feel really bad for the person who bought Crumpet too. They are going to be so disappointed when she arrives. She is definitely not mint and she still has to survive another trip potentially with no protection. Oh man, she's going to have no flocking left the rate that she's going. :huh:
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I feel really bad for the person who bought Crumpet too. They are going to be so disappointed when she arrives. She is definitely not mint and she still has to survive another trip potentially with no protection. Oh man, she's going to have no flocking left the rate that she's going. :huh:
Most.Expensive.Deflock.Job.Ever.
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Don't worry! Sellers actually can't leave negatives for buyers anymore (for better or for worse), and if she leaves a false positive, you can have it removed.
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I feel really bad for the person who bought Crumpet too. They are going to be so disappointed when she arrives. She is definitely not mint and she still has to survive another trip potentially with no protection. Oh man, she's going to have no flocking left the rate that she's going. :huh:
Most.Expensive.Deflock.Job.Ever.
Definitely!
Don't worry! Sellers actually can't leave negatives for buyers anymore (for better or for worse), and if she leaves a false positive, you can have it removed.
Thank you! That's a relief! One of my husband's rules for me using his eBay account was not to do anything that could get him negative feedback because he's always tried to be a great buyer and have perfect feedback. I've been lucky so far. This is the first time I've been in a position where I might have to leave something other than positive feedback.
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:hug: As Shiromisa said- please dont worry about your hubbys feedback - you can leave honest feedback for this seller without risking your husbands ebay reputation or feedback ;)
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Thank you Ringlets :hug:
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I have good news to report. Bonnie Bonnets arrived today.... in a padded bag! :) She was also put inside a sandwich bag. So I think angela22 is trying to improve things.
My husband said I should have taken a photo of Bonnie Bonnets as soon as I unpacked her.... which would have been a great idea. Lol. But unfortunately I didn't, I was too keen to see if I could get the marks off of her. But basically she arrived with the marks exactly like they are in ButtercreamDream's photos. I'm not sure what they were but they came off straight away with a damp cloth. Bonnie Bonnets looks really good now. Which is a real relief because my restoring skills are only at the cleaning level. Lol.
Sorry there's no before photo, I really wish I'd thought of that. :huh: But here is a picture of the area that had the marks after a wipe with a damp cloth. (Photos not very good quality, took them on my phone)
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(https://imageshack.com/i/np9v6kj)
And 2 more pictures, so you can see her as a whole.
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(https://imageshack.com/i/j6njn2j)
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(https://imageshack.com/i/11x0klj)
I'm happy with Bonnie Bonnets and how she was packaged. I'm really sorry ButtercreamDream had to go through all this. But maybe because of her openness and honesty with the seller and in this thread, things with this seller will improve? Hope so!
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That's great news, Sabrina. Did you notice if she still had flocking on her from Crumpet? I was wondering if she'd bother cleaning her first or not.
I sent them back well packed, in ziplock, with tissue and blubblewrap in a box. I'm hoping she at least reused those materials to ship out Crumpet on the second go round. Honestly, had her attitude been kinder when I told her about the problems in the first place, it would not have turned out the way it did. I'm glad that she seems to be trying to improve, though.
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Thanks for posting the update Sabrina and I'm really glad you received Bonnie packaged much better and that the marks came off too - good to know :hug: :bigups: I hope the seller has learned something from this situation and that Crumpet was sent better packaged too
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hey just saw this thread.. and not sure if its relevant but i can say that she did send ponys in those rough flat rate envelopes without plastic bags or anyhitng to proect them from the rough paper. alljust sorta crammed in. i ordered from ehr and recevied the wrong set of ponys. i had to pay to send them back to her. she did refund me half of what it cost to reship them back to her and i did end up getting my pony in a bubble mailer. just thtought i'd let you guys know. it was a pleasent encounter except for that small isssue.
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That's great news, Sabrina. Did you notice if she still had flocking on her from Crumpet? I was wondering if she'd bother cleaning her first or not.
I sent them back well packed, in ziplock, with tissue and blubblewrap in a box. I'm hoping she at least reused those materials to ship out Crumpet on the second go round. Honestly, had her attitude been kinder when I told her about the problems in the first place, it would not have turned out the way it did. I'm glad that she seems to be trying to improve, though.
Thanks ButtercreamDream. Bonnie Bonnets wasn't covered in Crumpet's flocking anymore, so she must have had a quick clean before she was sent to me. I hope she reused your packing materials when she shipped out Crumpet too.
I'm sorry she wasn't nice to you when you told her about the problems. :hug: You should be able to tell a seller there is a problem and they be nice to you and work with you to fix the problem.
I'm really hoping that Bonnie Bonnets arriving in a padded envelope is a sign that she is trying to improve. I'm very curious to know what ends up happening with Crumpet. I hope so much that she was resent well packaged!
Thanks for posting the update Sabrina and I'm really glad you received Bonnie packaged much better and that the marks came off too - good to know :hug: :bigups: I hope the seller has learned something from this situation and that Crumpet was sent better packaged too
Thank you Ringlets :hug: I really hope so too.
hey just saw this thread.. and not sure if its relevant but i can say that she did send ponys in those rough flat rate envelopes without plastic bags or anyhitng to proect them from the rough paper. alljust sorta crammed in. i ordered from ehr and recevied the wrong set of ponys. i had to pay to send them back to her. she did refund me half of what it cost to reship them back to her and i did end up getting my pony in a bubble mailer. just thtought i'd let you guys know. it was a pleasent encounter except for that small isssue.
Thanks for letting us know. :) I'm sorry to hear you were sent the wrong ponies and that they weren't packaged well. But I'm glad she helped with the postage and that you got the right pony in a bubble mailer in the end. So hopefully that means she really is trying to fix things.
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Wait! She only refunded you half of what it cost you to correct her mistake?
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Wait! She only refunded you half of what it cost you to correct her mistake?
Yeah, I thought that was weird too. But I wasn't sure what was normal so didn't want to say anything incase. :blush:
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Wait! She only refunded you half of what it cost you to correct her mistake?
Yeah, I thought that was weird too. But I wasn't sure what was normal so didn't want to say anything incase. :blush:
She should have refunded you the entire amount. It was HER mistake! You should not have had to pay for HER mistake!
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Wait! She only refunded you half of what it cost you to correct her mistake?
Yeah...that's what I was going to. It would have been your responsibility to pay shipping if you decided you did not want the pony for some reason. It was not your responsibility if she sent you the wrong items to start with. :/
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Wait! She only refunded you half of what it cost you to correct her mistake?
Yeah...that's what I was going to. It would have been your responsibility to pay shipping if you decided you did not want the pony for some reason. It was not your responsibility if she sent you the wrong items to start with. :/
Ummm...exactly!
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yes i think it ended being 3 or 4.00 to ship them back to her. i didnt have the flat rate envelope (i had ripped it and threw it away) so i had to use one of my moms medicine bags to ship i back to her and i belvie she only refunded me. 2.50 i just rmemeber it only being about half. which i thought was odd.. i mean i could have just shipped them to the other person. not back to her but oh well its over with and i got my pony. it ended up being a gypsy so i'm fairly happy with it.
and i learned my lesson i'm not leaving bad feedback even if it is deserved agian. i did that once and i got a ratailitroy neutreal when i did nothing wrong. and it was never removed.
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yes i think it ended being 3 or 4.00 to ship them back to her. i didnt have the flat rate envelope (i had ripped it and threw it away) so i had to use one of my moms medicine bags to ship i back to her and i belvie she only refunded me. 2.50 i just rmemeber it only being about half. which i thought was odd.. i mean i could have just shipped them to the other person. not back to her but oh well its over with and i got my pony. it ended up being a gypsy so i'm fairly happy with it.
and i learned my lesson i'm not leaving bad feedback even if it is deserved agian. i did that once and i got a ratailitroy neutreal when i did nothing wrong. and it was never removed.
Can sellers leave neutral FB for buyers? Terrible that people can't leave negative FB without fear. :(
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You can leave honest feedback here and not worry about retaliation. I'm sorry you had to go through that...I'm surprised she hasn't shown herself here to try to resolve these issues. If I found out there was a thread about me, i'd do everything in my power to fix whatever it is that i'm doing wrong, and apologize, even if it was just a misunderstanding.
I like that we're encouraged to offer genuine feedback here. I know i've got a whole community to fall back on if something goes wrong :)
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i'm not too worried as i got my pony. but i just thought that i should tell people what happend with the mix up and such. and it wasn anglea that leave the neutral on me thats just another thing.. i never got a resosultion out of it. and your not supposed to leve retalitroy..but i know that it was done that way becuse first she left it as postive and then she left it as neutral.. so leave negative and neutral at your own risk. it jsut feels that sinc ei have that neutral a lot of people wotn do business with me bcuase i try to pu t up trades and sales and i hardly get any bites even when i have rare sought after stuff. and i feel like its that stupid neutral.
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Can sellers leave neutral FB for buyers? Terrible that people can't leave negative FB without fear. :(
No. They used to be able to , but not anymore. Sellers can only leave positive feedbacks for buyers on ebay now, so dont worry about leaving honest feedback (if someone leaves you a bad comment under a positive feedback , its called a "false positive " - its not allowed so the comments will be removed by ebay and the positive feedback left if you report it ;) . )
I believe Lorelei may have been talking about a transaction here? I havent checked so I dont know 100% off the top of my head
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yeah lol sorry for the confusion it was here. but no they cant do that to you on ebay. so no worrys!