I'm glad everything worked out. I have two neutrals and both are for ridiculous reasons, honestly im fed up enough with ebay I don't care. One was because they bought a baby G3 and it was well a baby and smaller then she thought and I should of included demension. Because yes I'm going to measure every pony I sell, even though it was clearly marked in the title with the ponies name and stated in the listing she was a baby.
Second nuetral was someone who bought a funko. I work full time at a vet hospital. I usually ship on my lunch break, but emergencies come in or a animal that had surgery patient in recovery needs to be watched extra close and I don't get a lunch. Less then 24 hours after they bought the item they were asking why it hadnt shipped (my listing say 2 business days). Well then ebay puts those stupid estimated delivery dates that do t reflect you handling time. So the item arrived a day after the estimated delivery date (which by the way was two days after they bought the item). So they left me a nuetral saying it wasn't delivered in the time promised! I didn't promise a delivery time I promised a shipping time!