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What value did you mark on the Customs form?
Quote from: lovesbabysquirmy on August 23, 2016, 06:04:56 PMWhat value did you mark on the Customs form?$500. It is a Lemon Drop piggy.
Quote from: marblecheshire on August 24, 2016, 12:49:27 PMQuote from: lovesbabysquirmy on August 23, 2016, 06:04:56 PMWhat value did you mark on the Customs form?$500. It is a Lemon Drop piggy. Then that's almost certainly why it's held in customs. And if Spain is like a lot of countries in Europe, the seller may be charged an import duty fee to receive it. If it's like the UK, it'll be a high one. The only items I had sent even close to that value mark produced a £90 fee...which is what, $100?
Quote from: Taffeta on August 25, 2016, 10:03:31 AMQuote from: marblecheshire on August 24, 2016, 12:49:27 PMQuote from: lovesbabysquirmy on August 23, 2016, 06:04:56 PMWhat value did you mark on the Customs form?$500. It is a Lemon Drop piggy. Then that's almost certainly why it's held in customs. And if Spain is like a lot of countries in Europe, the seller may be charged an import duty fee to receive it. If it's like the UK, it'll be a high one. The only items I had sent even close to that value mark produced a £90 fee...which is what, $100?This was my thought as well, if it's a high dollar item that's probably why it's being held. £90 is actually closer to $118 USD based on current conversion rates, which is pretty expensive!
The package arrived in customs the morning of the 22nd. I am assuming the receiver will be contacted if there are any fees. What happens if the receiver refuses to pay the fees though (hopefully won't be the case)? I looked at my form and I forgot to check off what I wanted done should the package be undeliverable. I have never had issues with customs and nor have I had to return a pony before. I do not want the pny to get lost and lose the refund. I did the transaction on here and spent over 400 Euros on it plus $44 on return shipping.Thanks for the help in answering my questions.
Since this is her item, being returned and not a purchase by her she shouldn't be paying fees. (or if she does need to pay them to get access to her pony, Spain customs should have a process at which to have those fees returned to her with proof of this being a returned item she had sold. it is her responsibility to find out how and follow the process on her end to get that money back from customs). Did you write the nature of the transaction on the customs slip? "item returned to seller" or something similar?
Is it a pony you are returning because you are unhappy with it?
Quote from: FantasticFirefly on August 26, 2016, 09:11:11 AMSince this is her item, being returned and not a purchase by her she shouldn't be paying fees. (or if she does need to pay them to get access to her pony, Spain customs should have a process at which to have those fees returned to her with proof of this being a returned item she had sold. it is her responsibility to find out how and follow the process on her end to get that money back from customs). Did you write the nature of the transaction on the customs slip? "item returned to seller" or something similar?No I didn't. I marked it as a gift since I was not selling it or anything. I was not really sure how to handle this return since I have never done one. I realized after I looked at the customs form I should have marked returned goods. I do not recall what the seller had marked in the box when she sent it to me originally. I hope I have not made a mistake in how I marked it. I do not know what the hold up is then if there are no fees attached. I let the seller know it was being held in customs and have heard nothing. Wonder if customs has contacted her?