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Quote from: banditpony on September 09, 2015, 04:15:28 AMQuote from: Tulips on September 09, 2015, 12:43:48 AMEDIT: PopCultcha has replied to my message and said Quote"I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."Well, I'm going to politely rip them a new one. What?!? :/ that is insane to me. Both in part of pop cultcha and funko. They should take it back because you are unsatisfied... That's just proper customer service. And what the heck, that's approved quality control?! PopCultcha have a policy where they claim they will not accept returns of Funko Pop! or Vinyl due to small flaws caused by mass production. I argue that this policy shouldn't apply to Hikari because they are not mass produced but limited run and premium quality. In any case their policy doesn't mean jack, Australian Consumer Law protects me and if they don't accept a return for a refund I can lodge an official complaint, their policy is actually against the law. I thought I should also mention, in their reply to me the PopCultcha rep also said that they had another Rainbow Dash Hikari on their desk that didn't have joint issues but did have paint and eye issues. They haven't checked their warehouse stock but it sounds like they're all uniquely flawed. Funko defend this as no two figures are exactly the same, but for that price I was expecting better. I also believe that at the very least the figure should be assembled correctly, her wings are permanently glued in those atrocious positions. I'm yet to hear back from Funko (which I figure will take a few days), I'll keep people posted. I'm hoping this thread can be used as a warning but I feel like I'm starting to rant a little too much. I'm just so appalled and want to share as much info as I can in case it helps others who may end up in my position.
Quote from: Tulips on September 09, 2015, 12:43:48 AMEDIT: PopCultcha has replied to my message and said Quote"I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."Well, I'm going to politely rip them a new one. What?!? :/ that is insane to me. Both in part of pop cultcha and funko. They should take it back because you are unsatisfied... That's just proper customer service. And what the heck, that's approved quality control?!
EDIT: PopCultcha has replied to my message and said Quote"I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."Well, I'm going to politely rip them a new one.
"I am unable to return the item for a full refund, as the variations that you are dissatisfied with are not considered faults, and the item has been approved by the Quality Control Department at Funko."
Maybe we all need to let Funko know the problems with these figures? I won't say anything until I get mine, of course, but all of their other Hikari figures have had the same standard shape and pose. Having a pony Hikari figure in such a dynamic pose is new for them, and while that doesn't excuse the flaws, it's obvious that they didn't go the best route with her wings and such.With the vinyl figures, the complaints about the Luna and Celestia release (the tails and wings breaking off) were so rampant that the glitter variants are now noticeably different from before, making them harder to break. I have a feeling Funko will listen and perhaps try to fix things when they release the other Hikari variants. Their customer service does seem to be pretty good.As for PopCultcha, I'm sorry their response was so crappy. That really sucks.
I will be interested to see what other ponies look like. I don't think everyone should complain about the OP's pony- but sure if you get a flawed pony definitely report the issue. Agree the design may be the culprit. I hope that means they will reengineer the product and not dump it completely ... (wing gap or not I want the rainbow clear glitter versions and the gummy candy looking version pretty bad)
Quote from: LadyMoondancer on September 09, 2015, 06:18:29 AMI find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/
I find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.
Quote from: sd_dreamcrystal on September 09, 2015, 10:14:47 AMQuote from: LadyMoondancer on September 09, 2015, 06:18:29 AMI find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/Funko claims this on a card included with the Rainbow Dash ."Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."So a human put mine together and deemed it acceptable to sell. I urge anyone who has ordered one, or the metallic version, to check it over thoroughly and contact Funko about any significant issues you find. I have nothing against Funko, I have many of their Vinyl and Pop ponies, but receiving a Hikari that is lower quality than their mass produced Vinyls? The company needs to know so they can work to correct their mistakes. I just sincerely hope mine is a terrible fluke.
Quote from: Tulips on September 09, 2015, 01:42:32 PMQuote from: sd_dreamcrystal on September 09, 2015, 10:14:47 AMQuote from: LadyMoondancer on September 09, 2015, 06:18:29 AMI find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/Funko claims this on a card included with the Rainbow Dash ."Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."So a human put mine together and deemed it acceptable to sell. but doesn't mean they didn't used a machine to put it together I cannot see a human using elbow grease these days to put anything together
Quote from: sd_dreamcrystal on September 09, 2015, 10:14:47 AMQuote from: LadyMoondancer on September 09, 2015, 06:18:29 AMI find it weird that Funko has "gap" problems to begin with. Create piece of plastic #1 with peg. Create piece of plastic #2 with matching slot. Snap pieces of plastic together. This is not new technology, nor a difficult feat.Actually there is chance of flaw. If you have machines do all the work that is. I've come to expect eye flaws in a lot of things these days because of the process. Even though this line of figures are not mass produced they still likely use machines that can get misalignments =/Funko claims this on a card included with the Rainbow Dash ."Our team of designers, artists and painters spend a tremendous amount of time to create these unique hand painted and assembled limited edition Hikari vinyl collectibles."So a human put mine together and deemed it acceptable to sell.
Good news everyone! After politely mentioning to PopCultcha that I had rights under Australian Consumer Law they have agreed to a full refund and have already sent a Post Return Label. I'll be able to send her back this weekend then receive my refund and wash my hands of this Hikari.