Brand new Isul with a shiny forehead?

[Miss_Martian]

Hey, long time no post but I know there are a lot of Pullip fiends here so I'm hoping someone can advise me on this.  I've just received Isul Light, who I've wanted for a long time, and when I swept his bangs to the side I saw that his forehead and eyebrows have a giant triangle patch of shiny plastic wherever the band from his packaging was touching his face.  Also, could any other owners of Light say whether this is yellowing between his eyebrows or just part of his face-up?

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Some of the shine is even (it covers parts of each eyebrow in this way) but the effect overall is blotchy, like a water or grease stain.

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It isn't sticky.  It looks like residue but doesn't seem to be?  The texture is still soft and smooth, I can't feel the difference with my fingers.  After I took the photos I did use a tissue that was slightly damp from water to try and gently wipe the marks away but they didn't budge at all.

I have contacted Pullip Style and am waiting to hear back but aside from this little - discoloration? inconsistency in matte skin tone? - I really like the little guy so I'm hoping there's a magical fix-his-face solution that they (or one of you) can impart to me instead of doing an exchange.  I've never had an Isul before and getting him in my hands has been like love at first handling - his body and joints feel so solid compared to Dal - everything is perfect except this darn stain-thing.

Has anyone seen this sort of thing before?  What is it?  Is there a way of fixing him?  I'm not going to try anything until I've heard back from PS but some possible solutions would definitely sound nice right now.

Thanks for any help!

[Vertefae]

You can try a dry magic eraser.

[klein]

I would wipe very gently with a dry eraser. Here's a close up of mine when I deboxed him.
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If you have a problem with your order with PS the quickest way to get a response is to reply to your order confirmation email, I know they have been very busy the last few days so it's possible they have missed your email.

[Miss_Martian]

Thank you so much klein!  At least now I know that his only problem is the weird shine and not yellowing.  The shine is odd but yellowing would be outright scary since this is only my third Pullip family doll and I'm just not ready to deal with that.

I'm going to try e-mailing them the way you said, too.  Thanks so much!

I never would have guessed that magic eraser (melamine) was safe for Pullip!

[klein]

No worries  Dry magic erasers are fine for parts without make up but avoid using magic eraser on the parts with make up like the lips, make sure to use a dry magic eraser as you get more control I would avoid wetting it.

Congrats on your new boy He is very handsome fellow, I speak from experience here's mine.
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